In-Demand Sr. customer success manager Jobs in Sydney, Nsw

Senior Project Manager
SymphonyAI —Sydney NSW
- $170,000 - $200,000 a year
- Full-time
- Hybrid work
- PMP
- AI
- Leadership
Sr. Manager, Customer Success & CX, APAC
Dialpad —Sydney NSW
- CRM software
- Management
- Computer Science
Quick Apply
Sr. Customer Success Manager
Netskope —Sydney NSW
- Education
- Bachelor's degree
- Leadership
Account Manager - based in Alexandria Head Office
Panasonic Avionics —Alexandria NSW
- $125,000 - $150,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Account Manager
Beevo Pty Ltd —Greater Sydney NSW
- From $110,000 a year
- Full-time
- Hybrid work
- CRM software
- Management
- Sales
Quick Apply
APAC B2B Existing Customer Marketing Manager
Uber —Sydney NSW
- Full-time
- CRM software
- SQL
- Analysis skills
Senior Project Manager
BNP Paribas —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- SQL
Implementation Manager
Telus Health —Sydney NSW
- Full-time
- Remote
- Microsoft Office
- Bachelor's degree
- Business Administration
- Disability insurance
- Employee assistance program
Senior Client Success Manager, Enterprise
Indeed —Sydney NSW
- $84,000 - $126,000 a year
- Full-time
- Management
- Bachelor's degree
- Recruiting
- Annual leave
Commercial Manager
Mobile Experts —Castle Hill NSW
- From $120,000 a year
- Full-time
- Marketing
- Business development
- Analysis skills
Quick Apply
8d
Commercial Manager
Klaviyo —Sydney NSW
- $198,000 a year
- Management
- Sales
- Marketing
Quick Apply
Sr. Manager, Customer Success Architects
Atlassian —Sydney NSW
- Remote
- AI
- Leadership
- Communication skills
6d
Strategic Sourcing Manager (Logistics)
McDonald's —Thornleigh NSW
- Hybrid work
- Communication skills
- Negotiation
- Commuter assistance
- Annual leave
Customer Success Manager - Risk Management - SaaS (Hybrid)
Riskonnect —Sydney NSW
- Full-time
- Management
- Salesforce
- Microsoft Office
Quick Apply
Customer Success Manager
Caruso —Sydney NSW
- Full-time
- Financial services
- AI
- Communication skills
- Annual leave
- Parental leave
Quick Apply
Head of Sales (ANZ)
First Focus —Mascot NSW
- $250,000 - $350,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- SQL
- AI
- Paid training
Quick Apply
7d
Regional Head of Customer Success, APAC
Cubic Corporation —Sydney NSW
- Full-time
- Management
- Engineering
- Bachelor's degree
Customer Success Manager, APAC
Oxford Economics —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- English
Quick Apply
7d
Customer Success Manager (Enterprise)
Heidi —Sydney NSW
- Full-time
- Hybrid work
- Hospital experience
- Parental leave
Sr Partner Account Manager
Workday —Sydney NSW
- Full-time
- Management
- Sales
- Salesforce
- Flexible schedule

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Senior Project Manager

SymphonyAI -
Sydney NSW

Apply Now

Job Details

Full-time
$170,000 - $200,000 a year

Qualifications

PMP
PMI Certification
SaaS
Microsoft Project
AI
Leadership
Communication skills

Full Job Description

Introduction:

Senior Project Manager

SymphonyAI Financial Services is a leading provider of advanced AI-driven solutions for financial crime and compliance management. Our cutting-edge technology leverages artificial intelligence to deliver actionable insights, enhance decision-making, and drive operational efficiency.

We are looking for an experienced Project Manager with at least 10 years of related experience in Project management and with formal Project Management accreditation.

This role is to work with our blue-chip customers in the Financial services to shape, mobilise, plan and lead a programme of works to deliver internal business and external customer objectives in the financial crime domain.

Ongoing management of one or more projects ensuring appropriate capability in place to maximise team performance, delivering to the key project, programme, portfolio measures such as supporting customer and SymphonyAI Financial Services strategy, the schedule, quality, scope, financials and client satisfaction, while following internal delivery assurance processes.

This is a client-facing role so you will have to build strong relationships with the senior client stakeholders and subject matter experts. The role requires absolute professionalism in presenting to clients, running demonstrations and demonstrating proficiency in offering design solutions that meets the client's specific needs.

We are seeking a dynamic and innovative Project Manager with a strong focus on relationship management and a proven track record of delivering value in SaaS software environments. The ideal candidate will excel at building and maintaining relationships with clients to ensure their needs are met effectively and will drive innovative solutions to deliver projects successfully.

Job Description:

Key Responsibilities:

Client Relationship Management:

Act as the primary point of contact for clients throughout the project lifecycle.
Develop and nurture long-term relationships with clients, understanding their business needs and objectives.
Ensure client satisfaction by addressing concerns and providing strategic solutions.

Project Delivery and Value Creation:

Oversee the planning, execution, and delivery of SaaS and On-premise software projects, ensuring they meet client expectations and business goals.
Lead project teams to innovate and implement cutting-edge solutions that enhance the value delivered to clients.
Identify opportunities for process improvements and revenue growth through effective project strategies.

Innovation and Strategy:

Foster an environment of creativity and innovation within the project team.

Stay updated with the latest trends and advancements in SaaS technologies to drive project success.
Develop project strategies that align with the overall business innovation agenda.

Key Performance Indicators (KPIs):

Revenue Delivery:

Achieve or surpass revenue targets set for the project portfolio.
Identify and drive opportunities for upselling and cross-selling within existing client engagements.

Time and Quality Metrics:

Ensure projects are delivered on time, within scope, and on budget, maintaining high-quality standards.
Meet and exceed project milestones and deadlines with a focus on continuous improvement.

Client Referencability:

Develop strong client relationships that result in positive testimonials and references.
Achieve high client satisfaction scores and secure client willingness to act as references or provide case studies.

Project Profitability:

Monitor and manage project budgets and time to ensure profitability goals are met.
Implement cost-saving measures and optimize resource allocation to enhance financial outcomes.

Required Skills and Experience:

Strong experience in managing client relationships, preferably in the SaaS industry.
MS Project usage at expert level, and strong project financial skills.
Proven track record of delivering large, complex successful SaaS projects to budget that provide measurable value ($5m+ projects).
AI experience and usage
Experience of migrating clients and software from on premise solutions to SAAS
Ability to think creatively and implement innovative solutions in project management.
Excellent communication and interpersonal skills.
Demonstrated leadership in a cross-functional team environment.
Familiarity with the latest SaaS platforms and technologies.
PMP, PRINCE certifications.
Experience in Financial Crime domain would be beneficial.

About Us:

What we Offer:

Competitive salary and benefits package.
Flexible hybrid working model.
Opportunities for professional growth and development.
Collaborative and inclusive work environment.
Access to the latest technologies and tools.
A chance to make a tangible impact on cutting-edge industrial AI solutions.

SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 2,500 talented leaders, data scientists, and other professionals across over 30 countries.

Apply Now

Refine Your Search

sr. customer success manager jobs in sydney, nsw

Senior Project Manager

Sr. Manager, Customer Success & CX, APAC

Sr. Customer Success Manager

Account Manager - based in Alexandria Head Office

Account Manager

APAC B2B Existing Customer Marketing Manager

Senior Project Manager

Implementation Manager

Senior Client Success Manager, Enterprise

Commercial Manager

Commercial Manager

Sr. Manager, Customer Success Architects

Strategic Sourcing Manager (Logistics)

Customer Success Manager - Risk Management - SaaS (Hybrid)

Customer Success Manager

Head of Sales (ANZ)

Regional Head of Customer Success, APAC

Customer Success Manager, APAC

Customer Success Manager (Enterprise)

Sr Partner Account Manager

I want to receive the latest job alert for sr. customer success manager in sydney, nsw

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