In-Demand Senior service workflow designer Jobs in Sydney, Nsw

Senior Service Workflow Designer
Commonwealth Bank —Sydney NSW
- Full-time
- Management
- AI
2d
Senior Product Designer - Super
Stake —Sydney NSW
- Full-time
- Financial services
- Annual leave
- Parental leave
Quick Apply
Senior UI Designer - Design Systems
Colonial First State —Sydney NSW
- Full-time
- Hybrid work
- Agile
- Financial services
- AI
- Health insurance
14d
Senior Service Designer
MYOB —Sydney NSW
- Hybrid work
- Research
- AI
- Parental leave
Senior BIM Coordinator/ BIM Lead (Hydraulic) - Hybrid
WSP Australia —Sydney NSW
- $155,000 - $175,000 a year
- Full-time
- Hybrid work
- Communication skills
Senior Service Designer
Axsys —Sydney NSW
- Research
- AI
- Parental leave
Senior Creative Lead
Colonial First State —Sydney NSW
- Full-time
- Sales
- Financial services
- AI
Mid-weight Wayfinding & Signage Designer
Davenport Campbell —Sydney NSW
- Full-time
- Microsoft Excel
- No degree
- In-person
Quick Apply
Head of GTM Operations
Heidi —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- SQL
- AI
- Work from home
- Parental leave
ServiceNow Solution Architect / Certified Technical Architect (CTA)
Virtusa Consulting & Services Pty Ltd —Sydney NSW
- $120,000 - $200,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- APIs
Quick Apply
6d
Senior & Principal Digital Designer
Mott MacDonald —Sydney NSW
- Full-time
- Scripting
- Leadership
- Communication skills
1d
AI Engineer / Data Scientist (Agentic AI) | Associate/Senior Associate
PWC Australia —Sydney NSW
- Azure
- Research
- Master's degree
- Parental leave
Senior CAD Drafter I Energy
AECOM —Sydney NSW
- Contract
- Hybrid work
- AutoCAD
- CAD
- Leadership
AI Engineer / Data Scientist (Agentic AI) | Manager/Senior Manager
PWC Australia —Sydney NSW
- Azure
- Research
- Master's degree
- Parental leave
Senior Civil Designer - Highways
HDR —Sydney NSW
- Full-time
- AutoCAD
- CAD
- Microsoft Office
Principle Platform Engineer
NTT DATA —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Management
- DevOps
Senior Architect/Associate
Architectus —Sydney NSW
- Full-time
- Construction experience
- Acute care experience
- Time management
- Work from home
- Parental leave
8d
Senior BIM Technician, Structures
WSP —Sydney NSW
- Communication skills
- Employee stock purchase plan
- Parental leave
Senior Mobile (Kotlin/Swift) Developer - iOS/Android
Reapit ANZ —Sydney NSW
- Hybrid work
- Computer Science
- Engineering
- Systems design
Quick Apply
Senior BIM Coordinator
WSP —Sydney NSW
- Office
- Communication skills

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Senior Service Workflow Designer

Commonwealth Bank -
Sydney NSW

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Lever
Management
Scalability
AI

Full Job Description

About the role

At CommBank, we're evolving from traditional learning delivery to an enterprise-wide skilling model. We're looking for a Senior Service Workflow Designer to join our Learning & Skilling Domain, reporting to the Senior Enablement & Platforms Lead.

This role sits within the Enablement, Platforms and Knowledge Management team and will play a key role in redesigning how learning services operate. Working across service design, operations and emerging technology, you'll create scalable workflows that improve efficiency, service quality and operational control.

About the team

The Learning Platforms and Knowledge Management team is responsible for the platforms, knowledge and services that support learning across the Group. We manage enterprise learning platforms, learning content governance, publication and lifecycle management, ensuring learning assets remain current, compliant and accessible. Partnering with Product Owners, learning squads and business stakeholders, we deliver critical learning services while driving continuous improvement, service simplification and the modernisation of the processes and technologies that support learning across the organisation.

Your impact

As a Senior Service Workflow Designer, you'll analyse how work moves across the domain, identify inefficiencies and redesign workflows that simplify delivery and improve outcomes.

You'll translate complex operational activities into scalable service models, workflow standards, governance practices and automation opportunities. You'll also identify where digital tools, AI and workflow technologies can reduce manual effort, improve visibility and strengthen service performance.

Success will be measured by:

Reduced manual effort and rework
Faster delivery and cycle times
Stronger operational controls and governance
Improved service visibility and reporting
Enhanced stakeholder experience

In this role, you will

Redesign end-to-end learning service workflows.
Identify bottlenecks, duplication and control gaps.
Develop scalable workflow models and service practices.
Partner with Product Owners, platform teams and stakeholders to embed improvements.
Define requirements for workflow, knowledge and automation enhancements.
Identify opportunities to leverage AI and automation.
Establish practical governance and workflow standards.

We're interested in hearing from people who have

Experience improving complex operational workflows, services or business processes.
Backgrounds in service design, workflow optimisation, operations design or operating model development.
Strong problem-solving skills and the ability to translate ambiguity into practical solutions.
Experience identifying automation opportunities and working with digital or AI-enabled technologies.
Strong stakeholder engagement and influencing skills.

You'll thrive in this role if you

See workflow design as a lever for improving service performance.
Can simplify complex processes into practical, scalable ways of working.
Bring strong operational judgement and service design thinking.
Understand how AI, automation and technology can improve efficiency and quality.
Focus on future-state ways of working, not just process mapping.

Why join us?

This is an opportunity to shape how learning services operate across CommBank and help build the capabilities our people need for the future. If you're passionate about service design, workflow transformation and AI-enabled operations, we'd love to hear from you.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 02/08/2026

Apply Now

Refine Your Search

senior service workflow designer jobs in sydney, nsw

Senior Service Workflow Designer

Senior Product Designer - Super

Senior UI Designer - Design Systems

Senior Service Designer

Senior BIM Coordinator/ BIM Lead (Hydraulic) - Hybrid

Senior Service Designer

Senior Creative Lead

Mid-weight Wayfinding & Signage Designer

Head of GTM Operations

ServiceNow Solution Architect / Certified Technical Architect (CTA)

Senior & Principal Digital Designer

AI Engineer / Data Scientist (Agentic AI) | Associate/Senior Associate

Senior CAD Drafter I Energy

AI Engineer / Data Scientist (Agentic AI) | Manager/Senior Manager

Senior Civil Designer - Highways

Principle Platform Engineer

Senior Architect/Associate

Senior BIM Technician, Structures

Senior Mobile (Kotlin/Swift) Developer - iOS/Android

Senior BIM Coordinator

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