Detailed Duties and Responsibilities
- Lead the architecture, design, and delivery of enterprise-scale ServiceNow solutions across ITSM, CSM, HRSD, App Engine Studio, and custom applications.
- Define scalable, secure, and maintainable solution architectures aligned with business and technical requirements.
- Design and implement integrations using REST APIs with enterprise applications, ensuring secure authentication, error handling, and monitoring.
- Architect workflow automation using Flow Designer, App Engine Studio, Service Catalog, Record Producers, and Order Guides.
- Lead ServiceNow platform upgrades, release planning, risk assessment, deployment strategy, and post-upgrade validation.
- Design and implement Automated Test Framework (ATF) strategies to improve release quality, regression testing, and platform stability.
- Provide technical leadership through architecture reviews, code reviews, governance, and enforcement of ServiceNow best practices.
- Develop and oversee platform customizations including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Scheduled Jobs, Workspaces, and Database Views.
- Manage platform security, CMDB governance, domain separation, data integrity, reporting, dashboards, and enterprise platform health.
- Collaborate with business stakeholders, product owners, development teams, QA, and executive leadership to deliver AI-enabled ServiceNow solutions and provide strategic technical guidance.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
- ServiceNow Certified Technical Architect (CTA) certification (mandatory).
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications preferred.
- ServiceNow Micro-Certifications in Flow Designer, IntegrationHub, Virtual Agent, or App Engine are desirable.
Required Experience
- Approximately 10–12 years of experience implementing and architecting ServiceNow solutions within enterprise environments.
- Extensive experience across ITSM, CSM, HRSD, Service Catalog, CMDB, App Engine Studio, Flow Designer, and platform customization.
- Proven experience designing enterprise integrations using REST APIs and IntegrationHub.
- Hands-on experience leading ServiceNow upgrades, platform governance, domain-separated implementations, and enterprise migrations.
- Experience implementing Automated Test Framework (ATF) and enterprise testing strategies.
- Experience engaging with senior business stakeholders and leading discovery workshops, solution design, and technical governance.
- Exposure to Generative AI and Agentic AI capabilities within the ServiceNow ecosystem is highly desirable.
Required Skills and Competencies
- Expert knowledge of ServiceNow platform architecture and solution design.
- Strong expertise in JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, and Service Portal/Workspaces.
- Deep understanding of Flow Designer, IntegrationHub, App Engine Studio, CMDB, Discovery, and ServiceNow security architecture.
- Experience designing scalable, secure, and high-performing enterprise ServiceNow solutions.
- Strong knowledge of REST APIs, authentication mechanisms, integration patterns, and automation frameworks.
- Excellent problem-solving, stakeholder management, presentation, and communication skills with the ability to engage CXO-level audiences.
- Strong leadership, mentoring, architectural governance, and decision-making capabilities.
- Ability to translate complex technical concepts into business-focused solutions while driving AI-first digital transformation initiatives.
Pay: $120,000.00 – $200,000.00 per year
Work Location: In person
