In-Demand Head of support & operations Jobs in Sydney, Nsw

Head of Support & Operations
FeeWise —Sydney NSW
- $150,000 - $170,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Salesforce
- Parental leave
- Employee discount
Quick Apply
Head of Finance / Operations
Western Sydney University Student Union —Parramatta NSW
- $118,000 - $147,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Budgeting
- Leadership
Quick Apply
Head of Data Centre Operations
Siemens —Sydney NSW
- Full-time
- Master's degree
- Business Administration
- Leadership
Head of Integration
Grant Thornton Australia —Sydney NSW
- Full-time
- Bachelor's degree
- Business
- Health insurance
- Parental leave
Head of Delivery
Australia’s Academic and Research Network (AARNet) —Sydney NSW
- Construction experience
- Leadership
- Communication skills
- Annual leave
- Parental leave
12d
Head of Customer Solutions
Australia’s Academic and Research Network (AARNet) —Sydney NSW
- Research
- Master's degree
- University
- Annual leave
- Parental leave
Receptionist
Compass Group Australia —Sydney NSW
- $72,500 a year
- Full-time
- Customer service
- Front desk
- Office experience
- Parental leave
Senior Demand Planning Analyst
Transport For NSW —Macquarie Park NSW
- $137,551 - $154,055 a year
- Full-time
- Management
10d
Head of Account Management
Blue Light Card —Sydney NSW
- Hybrid work
- Sales
- Health insurance
- Annual leave
Account Manager - based in Alexandria Head Office
Panasonic Avionics —Alexandria NSW
- $125,000 - $150,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Development Coordinator, Amazon MGM Originals Australia, New Zealand
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
Head of Fund Operations
Link Group —Parramatta NSW
- Management
- Research
- Microsoft Office
Head of GTM Operations
Heidi —Sydney NSW
- Full-time
- Hybrid work
- Salesforce
- SQL
- AI
- Work from home
- Parental leave
Head of HR
JD Sports Australia & New Zealand —Sydney NSW
- Hospitality
- Leadership
- Parental leave
- Employee assistance program
Deputy Director, Alumni Engagement and Benefits
University of Sydney —Camperdown NSW
- $162,528 a year
- Full-time
- Research
- University
- Parental leave
11d
Regional Head of Customer Success, APAC
Cubic Corporation —Sydney NSW
- Full-time
- Management
- Engineering
- Bachelor's degree
14d
Principal Facilities Operations Assistant
Munich Re —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Head of Compliance
Compass Education —Sydney NSW
- Full-time
- Hybrid work
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Head of Sales - Australia
Sleek —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Sales
- Bachelor's degree
- Annual leave
- Work from home
Quick Apply
13d
Office and Employee Experience Administrator
Moët Hennessy —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
6d

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head of support & operations jobs near sydney, nsw

Head of Support & Operations

FeeWise -
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time
$150,000 - $170,000 a year

Benefits

Parental leave
Employee discount
Maternity leave
Salary packaging

Qualifications

Microsoft Excel
Management
Salesforce
Financial report writing
Software development
HubSpot
AI
Leadership
Communication skills

Full Job Description

About FeeWise

FeeWise commenced operations in 2023 to help law firms get paid faster and in full. Since that time, we have grown our payments operations to 5 countries - US, Canada, UK, Australia and New Zealand. We offer embedded payments acceptance to 3 major legal practice management platforms, and growing. We are also in the process of expanding beyond payments and into adjacent services like automated bookkeeping, debtor management, financing, foreign exchange and more.

RapidPay is a legacy platform that operates in Australia only and is run by the FeeWise team. We are working towards an orderly migration of clients from RapidPay to FeeWise during 2026, and then shutting down RapidPay.

Collectively, FeeWise and RapidPay process over US$1 billion of legal payments annually, growing at 50-100% per year.

FeeWise and RapidPay are part of the ATI Group, a leading global LegalTech company providing specialized software, information services, and legal technology solutions to law firms and financial professionals. Founded in Australia, it owns over 16 brands—including LEAP, Smokeball, InfoTrack and LawConnect—aimed at improving productivity in legal workflows.

About the Role

Your primary responsibility is to improve our systems, process and operational workflows to deliver better results for our clients.

FeeWise is in an exciting growth phase as we expand our regions, partners and products. The operations team is available 24/5 to give our clients real time support wherever they are. Your job is to lead this team, set the vision of our operational capabilities (in conjunction with the executive team) and deliver high quality, consistent operations and support outcomes.

You will be part of a small motivated and dedicated executive team that loves to set targets, deliver on them and see the business grow rapidly. While we all work remotely, the executive team meets in person quarterly to discuss business strategy and set clear targets.

You currently have 5 employees/contractors reporting to you from Australia, US, UK and the Philippines.

A key part of your role will be working with our development team to deliver an AI-based support and operations co-pilot, and incremental improvement of other manual and automated workflows. The role also involves business-as-usual operational and support activities together.

We love running the business and making key decisions based on data. You will be responsible for monitoring, updating and reporting on operational and support KPIs regularly.

Your experience

● You understand the fast-paced and ever-changing world of a start-up, and can demonstrate that you are still hands-on

● You have 10+ years experience in operations

● You have experience in payments processing

● You have experience in a senior management or leadership role

● You have experience setting strategy and goal-setting for your team

● You are proficient in excel, Hubspot and Salesforce (RapidPay only), LEAP & Smokeball

● You have experience working with software development teams on escalation / automation projects

● You have recently designed and built AI agents

● You can demonstrate your ability to actively manage operational and support KPIs

What are you responsible for?

● Our operational and support KPIs

● The AI support co-pilot project

● Analysing our business processes, systems and workflows, and recommending and implementing solutions as required

● Maintain and upgrade our support and operational policies and procedures

● Operations staff performance

● Mission critical tasks such as disbursement of funds and maintaining operational controls around money movement

● Operations and support applications

● Documenting system requirements for the development team, and testing outcomes

● Establishing lines of communications with operations counterparts at our integration partners

● Identifying opportunities for improvement, establishing projects and delivering on outcomes

● Operational / support knowledge base

● Liaising with Group finance on financial reporting / month end

● Managing business risk in relation to chargebacks, disputes and failed direct debits

● Partner operational reporting

● Compliance (limited)

● Ad hoc requests for the business

What traits fit with our team?

● You are passionate about growing a business and seeing the team succeed

● You take initiative to make things happen

● You are passionate about delighting clients

● You have strong leadership skills - you care about your team and the people you work with

● You enjoy delivering continuous improvement

● You have excellent communication skills

● You don’t blame - you focus on fixing problems and improving our tools / processes

Your benefits include:

● An opportunity to be part of an industry leading Fintech

● Competitive salary package including bonus

● REAL flexible working options including hours and location

● Paid learning and development opportunities

● Regular team events and celebrations

● Employee Share Plan

Sounds like a job you were born to do? We want to hear from you and can't wait to receive your application!

Pay: $150,000.00 – $170,000.00 per year

Benefits:

Employee discount
Maternity leave
Parental leave
Salary packaging

Work Location: Hybrid remote in Sydney NSW

Quick Apply

Refine Your Search

head of support & operations jobs in sydney, nsw

Head of Support & Operations

Head of Finance / Operations

Head of Data Centre Operations

Head of Integration

Head of Delivery

Head of Customer Solutions

Receptionist

Senior Demand Planning Analyst

Head of Account Management

Account Manager - based in Alexandria Head Office

Development Coordinator, Amazon MGM Originals Australia, New Zealand

Head of Fund Operations

Head of GTM Operations

Head of HR

Deputy Director, Alumni Engagement and Benefits

Regional Head of Customer Success, APAC

Principal Facilities Operations Assistant

Head of Compliance

Head of Sales - Australia

Office and Employee Experience Administrator

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