In-Demand Customer service email home office Jobs in Sydney, Nsw

Customer Service Representative
Gourmet Basket —Artarmon NSW
- $65,000 - $70,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick Apply
5d
Email Campaign and Web Coordinator
Ticketek Entertainment Group —Sydney NSW
- Hybrid work
- CRM software
- Annual leave
- Parental leave
Quick Apply
Customer Service Representative - Call Centre
Rheem Australia Pty Ltd —Rydalmere NSW
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee discount
19h
Client Contact Consultant, E-Commerce
Hermès Paris —Sydney NSW
- Full-time
- Sales
- Customer service
- Organisational skills
Casual/Part Time Receptionist & Administrative Assistants - Chatswood NSW
Sydney Robotics Academy —Chatswood NSW
- $30 - $40 an hour
- Part-time
- Microsoft Excel
- Customer service
- Writing skills
- Work from home
- Employee discount
Quick Apply
3d
Client Service Officer - Estate Planning and Administration
NSW Department of Communities and Justice —Parramatta NSW
- $87,199 - $95,482 a year
- Morning shift
- Hybrid work
- Customer service
- Parental leave
- Employee assistance program
12d
Administration - Home Support Officer
Uniting —Leichhardt NSW
- Part-time
- Customer service
- Microsoft Office
- No degree
- Employee assistance program
5d
Customer Support Representative
eToro —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Writing skills
- Financial services
Quick Apply
Administration - Home Support Officer
Uniting NSW.ACT —Leichhardt NSW
- Customer service
- Microsoft Office
- No degree
- Employee assistance program
5d
Customer Service Representative
Aristocrat Gaming —Greystanes NSW
- Full-time
- Customer service
- Salesforce
- Microsoft Office
Admin and Customer Service Co-Ordinator
Hornsby Electric Pty Ltd —Mount Colah NSW
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Service Specialist - Permanent
Hunter Douglas —Parramatta NSW
- Monday to Friday
- Customer service
- Organisational skills
- Construction experience
Quick Apply
Customer Care Representative
Convatec —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Health insurance
Member Services Specialist
Avant —Sydney NSW
- Full-time
- Customer service
- Communication skills
- Health insurance
- Work from home
18h
Administration Support - Insurance (Service Specialist)
Aon Corporation —Sydney NSW
- Customer service
- Microsoft Office
- Administrative experience
- Work from home
13d
CRM Campaign Coordinator
Ticketek Entertainment Group —Sydney NSW
- Hybrid work
- Microsoft Office
- Time management
- Annual leave
- Parental leave
Quick Apply
2d
Client Service Officer - Estate Planning and Administration
NSW Trustee and Guardian —Sydney NSW
- $87,199 - $95,482 a year
- Full-time
- Hybrid work
- Customer service
- Parental leave
- Employee assistance program
12d
Office Support Coordinator
Thinktank —Sydney NSW
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Service Desk Analyst
Herbert Smith Freehills —Sydney NSW
- Full-time
- Azure
- Customer service
- AI
Business Support Officer
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Full-time
- Customer service
- Communication skills
- Work from home
- Employee assistance program
6d

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Customer Service Representative

Gourmet Basket -
Artarmon NSW

Quick Apply

Job Details

Permanent | Full-time
$65,000 - $70,000 a year
5 days ago

Benefits

Employee discount
Transportation links
On-site parking

Qualifications

Management
Customer service
Shopify
Microsoft Office
E-commerce
Computer skills
Communication skills

Full Job Description

Join a growing Australian gifting and e-commerce group

Giftd Collective is home to a growing portfolio of gifting and celebration brands, including Gourmet Basket, The Cupcake Factory, Cake Mail and Daily Dough Co.

From premium gift hampers and corporate gifting to cakes, cupcakes, cookies and doughnuts, our brands help thousands of customers celebrate birthdays, thank clients, recognise employees, send gifts to loved ones and mark life's important moments.

We're looking for an experienced, friendly and highly organised Customer Service Representative to join our Artarmon team on a permanent, full-time basis.

As part of our core Customer Service team, you'll support customers across all of our brands and be a key point of contact throughout their experience with us.

This is a hands-on role for someone who genuinely enjoys helping people, takes ownership of customer enquiries and is comfortable finding solutions when things don't go to plan.

About the role

No two days are quite the same.

One minute you might be helping someone choose the right cake for a birthday, the next you're tracking an important hamper delivery, making an amendment to an order or working with our operations team to resolve a delivery issue.

You'll communicate with customers across phone, email and online channels and work closely with our kitchen, warehouse, dispatch and corporate teams.

We're looking for someone who can do more than simply respond to enquiries. You'll take ownership of customer issues, follow them through to resolution and make sure the customer receives a clear and helpful outcome.

What you'll be doing

Be a first point of contact for customer enquiries across our brands via phone, email and online channels
Provide friendly, knowledgeable and efficient customer service
Assist customers with product selection, gifting advice and placing orders
Respond to delivery, tracking and order status enquiries
Manage order changes, cancellations and other post-purchase requests
Investigate customer issues and work towards appropriate resolutions
Handle complaints professionally and with empathy
Liaise with couriers and delivery partners when required
Work closely with our kitchen, warehouse, production and dispatch teams to resolve customer and order issues
Process orders and accurately update customer and order information
Manage multiple customer conversations and priorities at the same time
Follow enquiries through to resolution and escalate more complex matters when required
Maintain accurate notes and records within our customer service systems
Develop strong product knowledge across all Giftd Collective brands
Follow company procedures while using good judgement to achieve the best customer outcome
Support the wider team during busy trading periods
Identify recurring customer issues and provide feedback to help us improve our processes and customer experience

About you

We're looking for someone who is dependable, level-headed and genuinely enjoys helping customers.

You'll ideally have:

2+ years' experience in customer service, e-commerce, retail, hospitality or another customer-facing role
Excellent written and verbal communication skills
A friendly, confident and professional telephone manner
Strong problem-solving skills and a practical approach to finding solutions
A genuine desire to provide excellent customer service
The confidence to take ownership of an enquiry and see it through
Excellent attention to detail, particularly when working with orders, delivery details and customer information
Strong organisation and time-management skills
The ability to prioritise and manage multiple enquiries at once
The ability to remain calm and professional when dealing with complaints or challenging situations
Good judgement and an understanding of when something needs to be escalated
A proactive attitude and willingness to help where needed
Confidence learning and working across multiple systems and platforms
Good general computer skills, including Microsoft Office

Experience using Shopify, Gorgias or other e-commerce and customer service platforms would be highly regarded, but isn't essential.

Previous experience within e-commerce, gifting, food, retail, hospitality or logistics would also be an advantage.

What success looks like

You'll become a trusted and reliable member of our Customer Service team who knows our brands, understands our products and processes, and can confidently manage the majority of day-to-day customer enquiries.

Customers will feel that you've taken ownership of their enquiry rather than simply responded to it.

When something goes wrong, you'll investigate what happened, communicate clearly with the customer and work with the right people internally to find a solution.

Accuracy is also extremely important. We deliver gifts, cakes and other products for occasions that matter to our customers, so names, addresses, delivery dates, gift messages and order details need to be right.

You'll also be comfortable working in a fast-paced e-commerce environment. Christmas, Mother's Day, Valentine's Day and other major gifting periods can become extremely busy, and we need someone who can maintain great customer service and attention to detail when volumes increase.

Some additional hours may be required during major seasonal periods, particularly in the lead-up to Christmas.

Why join Giftd Collective?

Permanent, full-time position
Join a growing Australian e-commerce and gifting business
Work across multiple established gifting and celebration brands
Varied role with the opportunity to take genuine ownership of customer enquiries
Friendly, collaborative and down-to-earth team
Gain exposure to all areas of a multi-brand e-commerce business
Convenient Artarmon location close to public transport
Some onsite parking available
Staff discounts across our gifting and baked goods brands
And, naturally, plenty of cakes, cupcakes, doughnuts and gourmet treats around the office

If you're an experienced customer service professional who is organised, dependable, enjoys solving problems and takes pride in helping customers, we'd love to hear from you.

Apply through SEEK with your resume and a brief cover letter outlining your relevant customer service experience and why you'd like to join Giftd Collective.

Pay: $65,000.00 – $70,000.00 per year

Work Authorisation:

Australia (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service email home office jobs in sydney, nsw

Customer Service Representative

Email Campaign and Web Coordinator

Customer Service Representative - Call Centre

Client Contact Consultant, E-Commerce

Casual/Part Time Receptionist & Administrative Assistants - Chatswood NSW

Client Service Officer - Estate Planning and Administration

Administration - Home Support Officer

Customer Support Representative

Administration - Home Support Officer

Customer Service Representative

Admin and Customer Service Co-Ordinator

Customer Service Specialist - Permanent

Customer Care Representative

Member Services Specialist

Administration Support - Insurance (Service Specialist)

CRM Campaign Coordinator

Client Service Officer - Estate Planning and Administration

Office Support Coordinator

Service Desk Analyst

Business Support Officer

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