In-Demand Collections officer Jobs in Sydney, Nsw

Collections Officer
Transurban —Sydney NSW
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Office
8d
Collections Officer
ARMA Group Holdings Pty Ltd —Alexandria NSW
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance program
Quick Apply
9d
Collection Officer Pasifika (ID)
Australian Museum —Sydney NSW
- $87,199 - $95,482 a year
- Weekend availability
- Microsoft Excel
- Management
- Research
23h
Research Officer
Western Sydney University —Parramatta NSW
- $97,693 - $104,713 a year
- Full-time
- Hybrid work
- Research
- Administrative experience
- University
- Employee assistance program
Quick Apply
8d
Exhibitions Project Officer
Australian Museum —Sydney NSW
- $75,728 - $108,372 a year
- Full-time
- Carpentry
Credit Officer
SIXT Australia —Sydney NSW
- Contract
- Hybrid work
- Microsoft Office
- Communication skills
- Negotiation
- Employee discount
- Gym membership
Quick Apply
Senior Programs Officer
Department of Education —Sydney NSW
- $129,464 - $142,665 a year
- Full-time
- Research
- Opportunities for advancement
12d
Vacationer Program | SR&T | Forensic & Financial Crime
Deloitte —Sydney NSW
- Analysis skills
- Business
- Internship
- Parental leave
Senior Curriculum Officer
Macquarie University —Macquarie University NSW
- $102,136 - $112,741 a year
- Full-time
- Hybrid work
- Management
- Administrative experience
- Analysis skills
- Employee assistance program
10d
Customer Care Officer - External Dispute Resolution
Credit Corp —Parramatta NSW
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Health insurance
- Employee assistance program
2d
Debt Collections Officer
Colliers —Sydney NSW
- Full-time
- Communication skills
- Time management
Quick Apply
4d
Credit Officer
Boral —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Presentation skills
- Free parking
- Parental leave
4d
Technical Officer
WiSE Pathology —Caringbah NSW
- From $28 an hour
- Part-time
- Laboratory
- Laboratory experience
- Clinic
- Employee discount
Quick Apply
12d
Senior Credit Officer
My Muscle Chef —Yennora NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Quick Apply
Intake Officer - Sydney
Knowmore Legal Service —Sydney NSW
- Full-time
- Hybrid work
- Management
- Microsoft Office
- Administrative experience
- Annual leave
- Work from home
Quick Apply
DVA Customer Service Officer
mlcoa —Sydney NSW
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Health insurance
- Parental leave
Quick Apply
Finance Officer
HammondCare —St Leonards NSW
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Referral program
Investment Administration Officer (EOI)
HUB24 —Sydney NSW
- Full-time
- Microsoft Excel
- Management
- Data analysis skills
Housing Officer
Community Housing Ltd —Parramatta NSW
- Full-time
- Management
- Microsoft Office
Quick Apply
Administration Officer
Benchmark Rehab —Macquarie Park NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Parental leave
Quick Apply
9d

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Collections Officer

Transurban -
Sydney NSW

Apply Now

Job Details

Full-time
8 days ago

Qualifications

Microsoft Excel
Microsoft Outlook
Microsoft Office
Communication skills

Full Job Description

(Permanent & 6-Month Contracts Available)

Sydney (Eastern Creek or CBD location)

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.

Are you an experienced contact centre professional looking for an immediate start? We are seeking highly motivated, phone-based customer service or collections specialists to join our Credit team on a Permanent or 6-Months fixed term positions (with a potential for extension/permanent conversion) are available!

About the role

As a Collections Officer, you’ll support strong customer outcomes while helping optimise cash flow and manage credit risk within a structured, professional contact centre environment.

Manage a combination of inbound and outbound customer calls, with calls averaging around 20 minutes per call, designed to support quality conversations and effective resolution
Negotiate outstanding payments and deliver fair, compliant, outcome focused resolutions
Review and assess customer accounts to identify risk, next actions, and appropriate outcomes
Support customers experiencing financial hardship by identifying fair and sustainable solutions
Collaborate closely with internal stakeholders, including Customer Service, Account Managers, and Credit leaders
Manage relationships with external Debt Collection Agencies, including referrals, progress updates, and supporting performance reviews.
Maintain strong compliance with credit policies, privacy obligations, legislative requirements, and risk‑minimisation practices.

Core Requirements:

This role is fast‑paced and dynamic, requiring strong competency skills — including navigating multiple systems, managing several screens at once, and confidently talking while typing. You’ll also be operating on a dialer and managing high‑volume call activity, which means strong multi-tasking and attention to detail are key.

We’re looking for someone with a curious mindset and transferable skills who can grow and thrive in our team. Ideally, you will bring:

Must have experience working in a fast-paced call or contact centre environment (exposure to credit, debt collection, or financial services is highly regarded but not essential)
Strong communication skills, with the ability to engage professionally and empathetically with customers and internal teams
Confidence working across multiple systems, policies, and data in a fast-paced environment
A positive, adaptable mindset, with the resilience to manage challenging conversations and openness to feedback and development
Proficient in Microsoft Office Suite (Outlook and Excel)
Strong attention to detail and accuracy

Comprehensive training will be provided, ensuring you are fully supported in developing the necessary technical and operational skills to succeed.

What’s in it for you? (Important things to know):

Attractive salary package with a potential for extension based on business needs and performance!
You will receive 4–6 weeks of comprehensive, fully paid onsite training delivered at our Eastern Creek office to ensure you are fully supported and confident before taking live calls.
Following your training at Eastern Creek, the role can be based in either Eastern Creek or our CBD office. (Please note: this is a 100% office-based role due to security, system access, and real-time collaboration needs).
Fortnightly roster on Monday – Friday shifts (8.30am-4.30pm, 9.00am-5.00pm, or 9.30am-5.30pm). No weekends and no late evening shifts!
Must have Full Working rights in Australia
Ability to successfully complete and clear all required background and criminal history checks

What happens next?

Applications will be reviewed on an ongoing basis as part of our active recruitment process.
Suitable candidates will be invited to complete an initial video interview.
Shortlisted candidates will then be progressed to an in-person interview should they meet the requirements of the role

For more information about our Teams and Benefits: http://careers.transurban.com/transurban-life

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability.

Ready to take on your next challenge? Apply today.

Job Type:

Fixed Term (Fixed Term)

Closing Date:

03-Aug-2026 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:

Parramatta & Western Suburbs Sydney NSW

Apply Now

Refine Your Search

collections officer jobs in sydney, nsw

Collections Officer

Collections Officer

Collection Officer Pasifika (ID)

Research Officer

Exhibitions Project Officer

Credit Officer

Senior Programs Officer

Vacationer Program | SR&T | Forensic & Financial Crime

Senior Curriculum Officer

Customer Care Officer - External Dispute Resolution

Debt Collections Officer

Credit Officer

Technical Officer

Senior Credit Officer

Intake Officer - Sydney

DVA Customer Service Officer

Finance Officer

Investment Administration Officer (EOI)

Housing Officer

Administration Officer

I want to receive the latest job alert for collections officer in sydney, nsw

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