In-Demand Account resolution Jobs in Sydney, Nsw

Technical Support & Onsite Services Officer
ICS —Caringbah NSW
- $80,000 - $85,000 a year
- Full-time
- Software troubleshooting
- Bachelor's degree
- In-person
Quick Apply
11d
Web Administrator
AAA RADIATORS —Croydon Park NSW
- $82,000 - $95,000 a year
- Full-time
- Management
- Administrative experience
- No degree
Quick Apply
Senior Manager of Customer Success (APAC)
iManage —Sydney NSW
- Full-time
- Remote
- PMP
- Sales
- Salesforce
- Health insurance
- Annual leave
Operations - Client Account Services - Associate
JPMorganChase —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- AI
IT Help Desk Officer
Mulpha —Sydney NSW
- Full-time
- Microsoft Outlook
- Customer service
- SharePoint
- Free parking
- Employee assistance program
Quick Apply
Customer Success Specialist (12 month FTC)
Clio —Sydney NSW
- $88,000 - $119,000 a year
- Full-time
- Hybrid work
- Communication skills
Team Manager - Accounts Payable
3001 DXC Technology Australia Pty Limited —Macquarie Park NSW
- Full-time
- Case management
- In-person
- AI
- Parental leave
- Employee assistance program
Customer Success Manager - Mid Market - Hybrid
Humanforce —Sydney NSW
- Full-time
- Hybrid work
- AI
- Communication skills
- Parental leave
- Employee assistance program
Account Specialist
HotSchedules Corporate —Bondi Junction NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Executive Assistant to the Head of School and Dean
University of Sydney —Camperdown NSW
- $117,133 - $127,610 a year
- Full-time
- Management
- Microsoft Office
- Administrative experience
5d
Yardi Support Analyst R0198728 Sydney Corporate Office Sydney, New South Wales Full time
Greystar —Sydney NSW
- Full-time
- CRM software
- Management
- Finance
- On-the-job training
10d
Legal Assistant - Dispute Resolution
Maddocks —Sydney NSW
- Full-time
- Microsoft Office
- Organisational skills
- Communication skills
- Health insurance
- Parental leave
Ombudsman, Banking and Finance (Small Business & Transactions)
AFCA —Sydney NSW
- Full-time
- Hybrid work
- Private practice
- Analysis skills
- Communication skills
Quick Apply
Senior Client Service & Escalations Manager
Cushman & Wakefield —Sydney NSW
- Full-time
- Construction experience
- Leadership
- Communication skills
Quick Apply
11d
Credit Risk Analyst | 6 month contract
Heidelberg Materials —Parramatta NSW
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
Customer Experience Analyst
Stake —Sydney NSW
- Full-time
- Financial services
- Annual leave
- Parental leave
Quick Apply
12d
Senior Support Analyst (Strata) - Part time 4 days per week
MRI Software —Sydney NSW
- Part-time
- Software troubleshooting
- Salesforce
- Master's degree
- Annual leave
Delivery & Governance Manager - Admin Platforms & Compliance (Remote/Hybrid)
Commonwealth Superannuation Corporation (CSC) —Sydney NSW
- Hybrid work
- Analysis skills
- Financial services
- Communication skills
7d
SVP Client Delivery & Regional Lead APAC
Accommodations Plus International —Mascot NSW
- Full-time
- Bilingual
- Sales
- Marketing
Quick Apply
Assistant Manager, Settlements & Corporate Actions
BNP Paribas —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d

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account resolution jobs near sydney, nsw

Technical Support & Onsite Services Officer

ICS -
Caringbah NSW

Quick Apply

Job Details

Full-time
$80,000 - $85,000 a year
11 days ago

Qualifications

TCP
Software troubleshooting
LAN
Technical support
Bachelor's degree
IT support
Communication skills
Help desk
Information Technology

Full Job Description

About the Business

Inventory Control Systems Pty Ltd, based in Caringbah NSW, provides inventory and asset management technology solutions to businesses across Australia and the wider Australasian region. The company supplies, installs and supports CribMaster inventory management systems, including software platforms, RFID technology, electronic lockers, vending and automated dispensing equipment.

Its services include system installation and configuration, hardware and software integration, onsite implementation, troubleshooting, maintenance, user support and technical servicing. The business supports customers throughout the lifecycle of installed systems, from initial deployment through to ongoing fault diagnosis, system testing and onsite technical support.

About the Role:

ICS is seeking a full-time Technical Support & Onsite Services Officer to provide technical support for its software, hardware and inventory management solutions. The role involves diagnosing and resolving technical issues, undertaking onsite installations and maintenance, configuring systems and associated equipment, and assisting customers with the effective operation of CribMaster solutions.

The position combines remote technical support with onsite service delivery and requires regular interaction with customers, distributors, internal teams and external service providers. The successful candidate will be responsible for ensuring technical issues are investigated and resolved efficiently while maintaining reliable operation of customer systems and equipment.

Salary: AUD $80,000 - $85,000 plus superannuation

Employment Type: Full-time, 38 hrs per week

Tasks and Responsibilities:

Technical Support

· Provide technical support to customers and distributors.

· Diagnose and resolve hardware, software and connectivity issues.

· Respond to support requests through the organisation's ticketing system.

· Troubleshoot CribMaster and associated applications.

· Escalate complex technical issues where required.

· Maintain accurate records of incidents, troubleshooting and resolutions.

2. Onsite Services

· Attend customer sites to install, configure, maintain and troubleshoot equipment.

· Configure computers, scanners, RFID equipment, dispensing machines and other related hardware.

· Perform hardware replacements, upgrades and preventative maintenance.

· Conduct onsite system testing and validation.

· Provide customer training and technical guidance.

3. System Administration & Configuration

· Configure user accounts, system settings and application functionality.

· Assist with customer data changes and system configuration requests.

· Perform system testing following configuration changes.

· Assist with software updates and deployment activities.

4. Customer Service

· Provide professional and timely communication to customers.

· Keep customers informed about progress and expected resolution times.

· Provide technical guidance in a clear and understandable manner.

· Maintain professional relationships with key customer contacts.

5. Documentation

· Maintain technical documentation, procedures and knowledge-based articles.

· Document recurring issues and recommended solutions.

· Assist with developing user manuals and training materials.

Qualifications and Work Experience Required:

· Bachelor’s degree in Business Information Systems, Information Technology, Computer Science, Information Systems, or another closely related discipline.

· Minimum 3 years of relevant experience working with CribMaster software and hardware solutions, including system configuration, troubleshooting and customer support.

· Demonstrated experience in an IT technical support, service desk or field support environment, providing support for both software and hardware issues.

· Practical experience diagnosing and resolving issues involving Windows operating environments, application software, peripheral devices and network connectivity.

· Sound understanding of networking fundamentals, including TCP/IP, LAN connectivity and basic network troubleshooting.

· Experience undertaking onsite technical support, equipment installation, system testing and preventative maintenance is highly regarded.

· Strong written and verbal communication skills, with the ability to explain technical matters clearly to customers and non-technical users.

· Ability to work independently at customer sites, manage competing support priorities and travel to customer locations as required.

Application Process

Applicants who meet the above criteria are encouraged to apply and provide a detailed outline of their suitability for the position.

Applications will be accepted for four (4) weeks from the date of advertisement.

Only shortlisted candidates will be contacted.

Pay: $80,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

account resolution jobs in sydney, nsw

Technical Support & Onsite Services Officer

Web Administrator

Senior Manager of Customer Success (APAC)

Operations - Client Account Services - Associate

IT Help Desk Officer

Customer Success Specialist (12 month FTC)

Team Manager - Accounts Payable

Customer Success Manager - Mid Market - Hybrid

Account Specialist

Executive Assistant to the Head of School and Dean

Yardi Support Analyst R0198728 Sydney Corporate Office Sydney, New South Wales Full time

Legal Assistant - Dispute Resolution

Ombudsman, Banking and Finance (Small Business & Transactions)

Senior Client Service & Escalations Manager

Credit Risk Analyst | 6 month contract

Customer Experience Analyst

Senior Support Analyst (Strata) - Part time 4 days per week

Delivery & Governance Manager - Admin Platforms & Compliance (Remote/Hybrid)

SVP Client Delivery & Regional Lead APAC

Assistant Manager, Settlements & Corporate Actions

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