In-Demand Case manager Jobs in Southport, Qld

Sleep Coach / Patient Manager
Good Sleep Co —Burleigh Town QLD
- $55,000 - $65,000 a year
- Full-time
- CRM software
- Clinic
- Bachelor's degree
Quick Apply
3d
Family Support Specialist (DFV) Gold Coast
Save the Children Australia —Southport QLD
- $4.10 - $58.38 an hour
- Weekend availability
- Experience working with children
- Bachelor's degree
- Psychology
9d
District Manager
Queensland Government —Gold Coast QLD
- Temporary
- Management
- Research
- Analysis skills
6d
Team Leader (Social and Emotional Wellbeing)
Kalwun Development Corporation —Gold Coast QLD
- $95,000 a year
- Full-time
- Experience working with children
- Bachelor's degree
- Social Work
- Annual leave
12d
Care Partner - Gold Coast
Southern Cross Care QLD —Arundel QLD
- Full-time
- No degree
- Care plans
- Communication skills
- Employee assistance program
Quick Apply
Relationship Manager
Infinity Group Coaching Pty Ltd —Southport QLD
- $90,000 a year
- Weekend availability
- Remote
- Management
Quick Apply
Youth Worker - Gold Coast
Anglicare Southern Queensland —Nerang QLD
- Weekend availability
- Remote
- Health insurance
- Work from home
Gold Coast Case Manager & Community Growth Lead (Casual, RN/Health Professional Preferred)
Elderly Home Care Solutions —Gold Coast QLD
- $50 - $65 an hour
- Education
- Bachelor's degree
- Care plans
- Work from home
Quick Apply
Counselling Team Leader
Bravehearts —Arundel QLD
- Microsoft Office
- Case management
- Psychology
Deputy Infrastructure Manager
Rosebel Gold Mines N.V. —Gold Coast QLD
- Full-time
- PMP
- Construction site
- Master's degree
Quick Apply
Head of Special Education Services (HO2) - Keebra Park State High School - Special Education Program
Queensland Government —Gold Coast QLD
- Temporary
- Teaching
4d
Clinical Care Coordinator & Nurse Mentor
Infinite Aged Care —Ashmore QLD
- Part-time
- Computer skills
- Care plans
- Leadership
- Employee assistance program
- Employee discount
5d
Head of Marketing & Creative
Infinity Group Coaching Pty Ltd —Southport QLD
- Full-time
- Hybrid work
Quick Apply
Maintenance Assistant
Odyssey Lifestyle Care Communities —Robina QLD
- From $30.80 an hour
- Part-time
- Maintenance
- In-person
Quick Apply
Occupational Therapist
Anglicare Southern Queensland —Gold Coast QLD
- $44.65 - $59.07 an hour
- Full-time
- Remote
- CPR Certification
- First Aid Certification
- Care plans
- Health insurance
- Work from home
Senior Speech Pathologist
Early Start Australia —Coomera QLD
- Full-time
- Clinic
- First Aid Certification
- Paediatrics
- Annual leave
Quick Apply
Speech Pathologist
Early Start Australia —Coomera QLD
- Full-time
- Clinic
- First Aid Certification
- Organisational skills
- Annual leave
Quick Apply
Occupational Therapist
Early Start Australia —Coomera QLD
- Full-time
- Clinic
- First Aid Certification
- Organisational skills
- Annual leave
Quick Apply

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Family Support Specialist (DFV) Gold Coast
Save the Children Australia —Southport QLD
Providing immediate support to women and children impacted by DFV. Knowledge of best practice, professional standards, and relevant research in the field of…
$4.10 - $58.38 an hour
9d

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Sleep Coach / Patient Manager

Good Sleep Co
Burleigh Town QLD

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year
3 days ago

Qualifications

CRM software
Clinical experience
Bachelor's degree
Driver Licence
Leadership
Communication skills

Full Job Description

Good Sleep Co.

Sleep Coach / Patient Manager

Location Gold Coast, QLD

Job type Full time

Department Patient Experience / Pathways

Work type Office based, with some travel required

Compensation AUD 55,000–65,000 base + superannuation + performance bonus

About Good Sleep Co.

Good Sleep Co. exists to get people diagnosed and treated for obstructive sleep apnoea faster, with a treatment they will actually use.

We run the full pathway — screening, home sleep testing, over-the-counter snoring devices, custom oral appliance therapy and ongoing monitoring — from our Gold Coast base and across the US. Patients reach us two ways: referred to us by GPs, sleep physicians and dental practices, or directly through our own digital channels.

Sleep apnoea is one of the most under-treated conditions in the country, and adherence is the reason. We build devices people keep wearing, and we build the support around them that makes that happen.

About the role

Most people come to us because they, or their partner, want the snoring to stop. Many don't realise that snoring can be a sign of obstructive sleep apnoea, or that a longer-term treatment exists.

The Sleep Coach / Patient Manager is the person who has that conversation. You help patients understand what may be happening while they sleep, arrange a home sleep study where one is needed, and guide them into the right care with the right provider — so they get the sleep they deserve.

Your caseload comes from two places: patients who have purchased a device or a sleep study from us directly, and patients referred to us by our GP, sleep physician and dental partners. Wherever they start, the job is the same — keep them moving forward and make sure nobody gives up along the way.

This is a consultative patient-facing role, not a call centre seat. You are the voice patients trust now, they decide whether to treat their sleep apnoea or let it slide for another year.

What you'll do

Manage a caseload of referred and direct patients from first contact through to the start of treatment, and stay with them as they settle into it
Identify patients who have never been properly diagnosed, explain why testing matters, and guide them through a home sleep study and their results
Run scheduled patient consultations by phone and video — reviewing sleep study results, explaining what the findings mean in plain language, and building a treatment plan around the symptoms and health risks that matter to that individual
Educate patients on oral appliance therapy: how it works, what to expect, what good adherence looks like, and how it compares to their alternatives
Progress patients to a treatment decision on the call where appropriate, or into a structured follow-up sequence where more time is needed
Coordinate handovers to partnered dental practices, and follow through to confirm the patient was seen and the case moved forward
Support patients already in treatment, working alongside their provider where needed
Work proactive outreach lists: patients who have not completed their study, patients placed with a provider who have not moved, and patients who dropped out of the pathway
Help patients understand their out-of-pocket costs, including private health fund extras cover where it applies
Keep every interaction documented in our CRM and clinical record systems, including call notes, consent and next steps
Feed patterns back to the team — objections you keep hearing, gaps in our materials, points where patients get stuck
Hit monthly targets for consultations completed, patients progressed to treatment, and patient satisfaction

What we're looking forRequired

2+ years in a patient-facing healthcare role — sleep, dental, respiratory, allied health, general practice or a comparable clinical setting
Direct experience talking to patients about a treatment decision, not just scheduling or administration
Confident explaining clinical information to a lay audience without oversimplifying or overwhelming
Strong phone presence and written communication across email and SMS
Comfortable with targets and being measured on patient progression, and motivated by the bonus attached to it
Working knowledge of a CRM or practice management system, and the discipline to keep records clean
Based on the Gold Coast, able to work from our office five days a week, and available for some travel
Full working rights in Australia and a current driver's licence
High ownership: you chase the loose end rather than closing the ticket

Strongly preferred

Experience working in sleep clinics, delivering home sleep studies, CPAP therapy coordination, or oral appliance therapy
Qualifications such as a Bachelor of Exercise Physiology, Health Science or similar. Qualifications in Dental, Allied Health or Nursing.
Familiarity with reading and discussing home sleep study reports — AHI, ODI, oxygen desaturation, positional and REM-related events
Understanding of CPAP intolerance and why patients abandon therapy
Dental practice experience, particularly with appliance fitting, impressions or scans
Exposure to Medicare item numbers, private health fund extras cover or DVA claiming in a healthcare setting
Experience in a direct-to-consumer healthcare or telehealth environment

What makes this role different

The outcome is real. Untreated sleep apnoea drives hypertension, cardiovascular disease, type 2 diabetes and fatigue-related accidents. The patients you progress to treatment measurably reduce that risk.
You see the whole journey. You stay with a patient from first conversation through to treatment, rather than handling one step and passing them on.
Clinical depth without the ceiling. This is a rare role where healthcare experience is the asset and commercial performance is rewarded.
Build it properly. You will help write the scripts, the objection handling and the pathway that the next hires inherit.
Clear progression. As the caseload grows, this role is the natural step into senior patient management and team leadership.

Compensation and benefits

Base salary AUD 55,000–65,000 plus superannuation, depending on clinical experience
Performance bonus tied to patient progressed to treatment and patient satisfaction
Office based on the Gold Coast, five minutes from the beach
Product and clinical training in sleep medicine and oral appliance therapy
Direct line to the leadership team

How to apply

Apply with your resume and a short note on the patient population you have worked with and the treatment conversations you have run.

Pay: $55,000.00 – $65,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

case manager jobs in southport, qld

Sleep Coach / Patient Manager

Family Support Specialist (DFV) Gold Coast

District Manager

Team Leader (Social and Emotional Wellbeing)

Care Partner - Gold Coast

Relationship Manager

Youth Worker - Gold Coast

Gold Coast Case Manager & Community Growth Lead (Casual, RN/Health Professional Preferred)

Counselling Team Leader

Deputy Infrastructure Manager

Head of Special Education Services (HO2) - Keebra Park State High School - Special Education Program

Clinical Care Coordinator & Nurse Mentor

Head of Marketing & Creative

Maintenance Assistant

Occupational Therapist

Senior Speech Pathologist

Speech Pathologist

Occupational Therapist

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