In-Demand Network systems operator Jobs in South Australia

Global Support I - AUS
Gaming Laboratories International —Greater Adelaide SA
- Full-time
- Writing skills
- Microsoft Office
- Bachelor's degree
Grid Engineer (m/f/d)
BELECTRIC GmbH —Brinkworth SA
- Full-time
- Bachelor's degree
- No degree
- Health insurance
Grounds Maintenance Operator - Woomera
Service Stream —South Australia
- Full-time
- Outdoor work
- Annual leave
11d
Entrepreneur in Residence
RunRemote —Greater Adelaide SA
- Remote
- Recruiting
- AI
Powder Coating Operator (Day Shift)
Aluminium Specialties Group Pty Ltd —Lonsdale SA
- Day shift
- Customer service
- Communication skills
9d
Casual Locomotive Driver
Aurizon —Dry Creek SA
- Health insurance
- Parental leave
10d
Contingent Operator/Rigger
BAE Systems —Osborne SA
- $47.85 an hour
- Communication skills
7d
Storeperson
Lagardere AWPL —South Australia
- Monday to Friday
- Warehouse experience
- Parental leave
- Employee assistance program
1d
Excavator / Material Handler Operator
Senior Leadership InfraBuild —Port Adelaide SA
- $36.15 an hour
- Overtime
- Construction experience
- Health insurance
- Annual leave
Contingent Operator/Scaffolder
BAE Systems —Osborne SA
- Communication skills
7d
Inventory Controller
Lagardere AWPL —South Australia
- Full-time
- Microsoft Excel
- Management
- Warehouse
- Parental leave
- Employee assistance program
Relief Park Managers
Discovery Parks —Adelaide SA
- Leadership
- Communication skills
- Employee assistance program
Quick Apply
Rail Operations Co-ordinator
Qube —Bowmans SA
- Full-time
- Data entry
- Organisational skills
- Computer skills
- Parental leave
- Employee assistance program
Regional Operations Leader
Aurizon —Dry Creek SA
- Full-time
- Management
- Leadership
- Health insurance
- Parental leave
Sales and Marketing Manager
Safe Drive Car Rentals —South Australia
- $80,000 - $150,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
Quick Apply
Welding Technologist
BAE Systems —Osborne SA
- Full-time
- Welding
- Communication skills
11d
Customer Relationship Specialist - 111 St Georges Tce
Bank of Queensland —St Georges SA
- Full-time
- Communication skills
- Parental leave
- Employee assistance program
14d
Area Manager
Latitude Financial Services —South Australia
- Full-time
- Hybrid work
- CRM software
- Management
- POS
- Work from home
7d
Mechanical Fitter Tamper Operator
Ventia Pty Limited —Wingfield SA
- Full-time

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Global Support I - AUS

Gaming Laboratories International -
Greater Adelaide SA

Apply Now

Job Details

Full-time

Qualifications

Writing skills
Microsoft Office
Bachelor's degree
Driver Licence
Help desk
Information Technology

Full Job Description

Gaming Laboratories International (GLI) has an opportunity within our global Information Technology team based out of our Adelaide, Australia location. The Global Support Specialist is a critical member of our service desk team responsible for exemplifying our culture, assisting customers with problems, and assigning correct technicians to service calls. Your primary responsibility is to support our APAC Offices, but as your skills grow, you will be able to support team members around the world.

Who We Are…

Gaming Laboratories International (GLI) has been the global leader in the testing and certification of gaming devices and systems since 1989. A major part of what we do is test and certify gaming devices and systems. Our clients are gaming regulators, suppliers and operators in over 700 jurisdictions around the world. We are proud of our stability and our history of world-class customer service delivery to those jurisdictions worldwide. We operate in multiple countries including Australia, USA, Canada, Netherlands and many more.

Why You Should Work Here…

Our employees are at the heart of everything we do, which is why they are our biggest investment.

Gaming Laboratories offer:

Competitive salaries, including annual salary reviews
Top-notch benefits, including employee of the month and anniversary awards
Ongoing training & professional development opportunities
Opportunities for career enhancement

What You Will Accomplish Here…

This is a fast-paced, dynamic position and an ideal fit for someone who loves learning, loves to serve, thrives on wearing many hats to support others, and ultimately optimize our productivity. You will have an opportunity to troubleshoot issues and provide users with self-service knowledge on all applications, including desktop and laptop systems, connectivity issues, voice issues, software, and video conferencing applications. You will also be able to collaborate with peers to complete helpdesk tickets, emails, and phone calls to ensure timely responses to all users.

Duties and responsibilities include, but are not limited to:

Provide hardware break-fix services for technology equipment and prepare equipment for replacement, or onboarding
Work in-person and remotely with end users to resolve basic IT, basic copier/printer, or network related issues
Work with other teams to resolve issues
Escalate pertinent calls to the relevant IT team members and manage tickets to assure timely resolution
Support asset and inventory management activities
Utilizing our Service Desk ticketing system to document work, progress, and resolutions
Ensuring ticket work notes are updated in a timely manner
Answer multiple incoming tickets, emails, chats, and text messages from end users
Meet response requirements during the ticket life cycle
Complete and close out of all tickets by proofreading tech notes, and verifying for accuracy and completeness
Write documentation and train our global end users
Monitor daily activities making sure calls are being handled in a timely manner

Experience, Education, Skills, and Credentials:

Bachelor’s degree in information technology or a related technical discipline is required. However, certifications, formal training, experience, or demonstrated competency may be evaluated and considered in lieu of the educational requirements
2-4 years of experience supporting customers in a business environment
Experience in a help desk, service desk, IT support role is a huge plus
Must possess relevant technical skills/certifications in the systems or area specified by management
Requires reliable transportation and active driver’s license and ability to travel.
Must be proficient in troubleshooting problems and communicating and documenting solutions in writing and orally
Experience in working in end user environments, server rooms and communications rooms
Must have a good understanding of Microsoft Windows, and Microsoft Office applications
Must be able to assist in troubleshooting issues and understand network terminology
Must have a working knowledge of network topology and remote access devices
Ability to adapt from business to technical communication according to the audience is required
Must have the ability to assess a situation quickly and help arrive at the best beneficial resolution for all parties involved
Must have the ability to write professional reports and other business correspondence
Must have the ability to read, write, speak, understand, and communicate in English sufficiently to perform the duties of this position
Must have the ability to handle and organize multiple projects and deadlines
Must demonstrate a high degree of attention to quality, details, and correctness

Location: This is an in-person, full-time position based out of Adelaide, south of the CBD.

Schedule: Normal hours are Monday through Friday, 37.5 hours per week

Travel: Minimal to no travel is required.

This advertisement should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.

GLI is an Equal Opportunity Employer

Apply Now

Refine Your Search

network systems operator jobs in south australia

Global Support I - AUS

Grid Engineer (m/f/d)

Grounds Maintenance Operator - Woomera

Entrepreneur in Residence

Powder Coating Operator (Day Shift)

Casual Locomotive Driver

Contingent Operator/Rigger

Storeperson

Excavator / Material Handler Operator

Contingent Operator/Scaffolder

Inventory Controller

Relief Park Managers

Rail Operations Co-ordinator

Regional Operations Leader

Sales and Marketing Manager

Welding Technologist

Customer Relationship Specialist - 111 St Georges Tce

Area Manager

Mechanical Fitter Tamper Operator

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