In-Demand Park lead Jobs in Shenton Park, Wa

Service Lead Customer Experience
The City of Cockburn —Cockburn WA
- $115,300 - $122,437 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Gym membership
12d
Front Office Receptionist
Quest South Perth Foreshore —South Perth WA
- $34.96 - $36.81 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
Quick Apply
7d
Shenton Park PT Position - Pay Plus Leads Plus No Rent
Jamie Fitness —Shenton Park WA
- $40.17 - $55.00 an hour
- Sales
- First Aid Certification
- In-person
- Gym membership
Quick Apply
8d
Personal Trainer Wanted - Shenton Park - Warm Leads, No Rent
Jamie Fitness —Shenton Park WA
- $40.17 - $55.00 an hour
- First Aid Certification
- In-person
- Gym membership
Quick Apply
12d
Mosman Park PT Position - Pay Plus Leads Plus No Rent
Jamie Fitness —Mosman Park WA
- $40.17 - $55.00 an hour
- Sales
- First Aid Certification
- In-person
- Gym membership
Quick Apply
8d
Venue Manager
Belgravia Health & Leisure Group Pty Ltd —East Fremantle WA
- Full-time
- First Aid Certification
- Organisational skills
- Budgeting
Senior Activity Leader - Sports
The City of Cockburn —Cockburn WA
- $71,907.67 - $77,576.67 a year
- Part-time
- CPR Certification
- Experience working with children
- First Aid Certification
- Gym membership
5d
Data Center Critical Facilities Engineer
Equinix —Shenton Park WA
- Full-time
- Engineering
- HVAC
- AI
Terminal Attendant
Mineral Resources —Perth Airport WA
- Part-time
- Communication skills
12d
WA & SA Retail Operations Manager
Civeo —Perth WA
- Full-time
- Hospitality
- Data analysis skills
- Microsoft Office
Insurance Agent
Liberties Insurance Pty Ltd —Perth WA
- $75,000 - $85,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick Apply
5d
Site Manager
ADAS Solutions —Osborne Park WA
- Full-time
- Administrative experience
- Leadership
- Communication skills
- On-the-job training
- Employee assistance program
Quick Apply
Queens Park PT Position - Pay Plus Leads Plus No Rent
Jamie Fitness —Queens Park WA
- $40.17 - $55.00 an hour
- Sales
- First Aid Certification
- In-person
- Gym membership
Quick Apply
8d
Used Car Sales-Consultant
We Buy Your Car WA —Victoria Park WA
- $95,000 - $115,000 a year
- Full-time
- Sales
- Customer service
- In-person
Quick Apply
5d
Data Center Critical Facilities Engineer - Shenton Park, Western Australia, Australia
Sourceo —Shenton Park WA
- Full-time
- Engineering
- HVAC
- Communication skills
4d
Supervisor Pastoral Stations
Rio Tinto —Perth WA
- Management
- Leadership
- Relocation assistance
- Health insurance
4d
Supervisor Hydrogeology
Rio Tinto —Perth WA
- Communication skills
- Relocation assistance
- Health insurance
3d
Centre Director
Nido Early School —Perth WA
- Full-time
- First Aid Certification
- Leadership
- Communication skills
- Employee assistance program
Specialist Communities and Social Performance (CSP)
Rio Tinto —Perth WA
- Management
- No degree
- Relocation assistance
- Health insurance
23h
Carer
Amana Living —Perth WA
- Part-time
- Medication administration
- Care plans
- Communication skills
- Employee assistance program
3d

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Service Lead Customer Experience

The City of Cockburn
Cockburn WA

Apply Now

Job Details

Full-time
$115,300 - $122,437 a year
12 days ago

Benefits

Gym membership

Qualifications

Customer service
Leadership
Communication skills

Full Job Description

An opportunity to drive transformation
Flexible work options, super up to 16% + employee perks
Free Cockburn ARC gym membership and wellness programs

About Us

The City of Cockburn is centrally located in the southern suburbs of Perth, on Whadjuk country. We’re a place of experiences, just 20 minutes’ from Perth city, with everything from pristine beaches and wetlands to theme parks and world-class recreation facilities.

At the City of Cockburn, we’re more than just a local government – we’re a vibrant, forward-thinking organisation that puts our people first. Our team is united by a shared desire to make an impact by helping to achieve our vision - Cockburn, the best place to be.

About the Role

The Service Lead - Customer Experience leads the delivery of customer service across the City's front counter, contact centre, digital, and after-hours channels. The role is responsible for ensuring a high standard of service delivery, managing customer feedback and complaints, and driving continuous improvement through the effective use of customer insights, operational data, and technology.

A key focus of the position is enhancing the customer experience by identifying trends, improving processes, and leveraging contact centre technologies, including Genesys, to optimise service performance and outcomes. The role also provides leadership to the Customer Experience team, oversees customer service initiatives, and contributes to the achievement of organisational objectives.

About You

You are an experienced customer service leader with a strong background in contact centre operations and a passion for delivering exceptional customer experiences. You have well-developed analytical and problem-solving skills and can confidently use customer and operational data to identify trends, improve performance, and drive continuous improvement.

You bring experience with contact centre technologies such as Genesys, strong people leadership skills, and the ability to build and motivate high-performing teams. Your communication skills, customer focus, and commitment to service excellence enable you to achieve positive outcomes for customers, employees, and the organisation.

If this sounds like you, we invite you to apply today and make an impact.

Salary and Benefits: Starting from Level 7 Step 1 – Step 4 ($115,300 - $122,437) of the City of Cockburn Industrial Agreement 2025, based on qualifications and experience.

Need more information? We encourage applicants to read the position description for a full understanding of the role before applying. For a confidential discussion about the role, please contact Julian Govender, Service Manager Information Technology and Customer (08) 9411 3444.

Apply: Hit the apply button and follow the prompts.

You will need to address the selection criteria detailed in the Position Description and Advertisement as part of your application (maximum of two pages).

To be eligible for this role you must be legally permitted to work in Australia on a full-time permanent basis. All applicants are required to undergo a pre-employment process which includes a fitness for work assessment, alcohol and drug screening, qualification/licence checks and a Nationally Coordinated Criminal History Check.

Closing Date: Monday 21 September 2026 at 5pm. The City of Cockburn reserves the right to commence shortlisting and close the advertising period early. We are currently not accepting applications from agencies.

We value equal opportunities for all which is why the City of Cockburn strongly encourages candidates from diverse backgrounds to apply. Every applicant is valued here.

Attachments:
- PD - Service Lead Customer Experience.pdf

Apply Now

Refine Your Search

park lead jobs in shenton park, wa

Service Lead Customer Experience

Front Office Receptionist

Shenton Park PT Position - Pay Plus Leads Plus No Rent

Personal Trainer Wanted - Shenton Park - Warm Leads, No Rent

Mosman Park PT Position - Pay Plus Leads Plus No Rent

Venue Manager

Senior Activity Leader - Sports

Data Center Critical Facilities Engineer

Terminal Attendant

WA & SA Retail Operations Manager

Insurance Agent

Site Manager

Queens Park PT Position - Pay Plus Leads Plus No Rent

Used Car Sales-Consultant

Data Center Critical Facilities Engineer - Shenton Park, Western Australia, Australia

Supervisor Pastoral Stations

Supervisor Hydrogeology

Centre Director

Specialist Communities and Social Performance (CSP)

Carer

I want to receive the latest job alert for park lead in shenton park, wa

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