In-Demand Engineer java Jobs in Richmond, Vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd
D2L Australia Pty Ltd —Melbourne VIC
- $79,500 a year
- Full-time
- Computer Science
- Customer service
- Microsoft Office
Quick Apply
8d
senior java backend engineer
Aututech —Altona North VIC
- Computer Science
- AWS
- COVID-19 protective measures
Junior Software Engineer (Java)
Sportsbet —Melbourne VIC
- Full-time
- Hybrid work
- Business development
- AWS
- AI
- Annual leave
- On-the-job training
8d
Software Engineer - Java
Sportsbet —Melbourne VIC
- Full-time
- Hybrid work
- AWS
- Leadership
- Annual leave
- On-the-job training
Full Stack Developer
SafetySuite Global —Melbourne VIC
- $130,000 - $150,000 a year
- Full-time
- Hybrid work
- Management
- DevOps
- SQL
Quick Apply
10d
Binance Accelerator Program - Backend Engineer (Java), Risk
Binance —Melbourne VIC
- Contract
- Remote
- Computer Science
- Master's degree
- Bachelor's degree
Quick Apply
Java Backend Engineer - e-Commerce (Fully Remote)
Binance —Melbourne VIC
- Full-time
- Remote
- Systems design
- AI
- Work from home
Quick Apply
Senior CloudOps Engineer -DevLabs- Support/BAU
NCS Australia —Melbourne VIC
- Contract
- Hybrid work
- Administrative experience
- AWS
- Scripting
- Parental leave
Quick Apply
8d
Senior Full Stack Java / AI Developer - 12 month Fixed Term Contract
The Argyle Network —Melbourne City Centre VIC
- $150,000 - $170,000 a year
- Full-time
- AI
- Leadership
- Communication skills
Sr Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Master's degree
- AWS
- Software development
9d
Sr Delivery Consultant: GenAI FullStack SDE, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- DevOps
- Master's degree
- AWS
Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- DevOps
- Master's degree
- AWS
8d
Senior/Software Engineer (Backend, Java) - Risk
Binance —Melbourne VIC
- Full-time
- Remote
- Master's degree
- SQL
- Analysis skills
Quick Apply
Java Microservices Engineer
Pyramid Global Technologies —Melbourne VIC
- Management
- APIs
Senior QA Engineer (Frontend, Mobile, Java) - Trading
Binance —Melbourne VIC
- Full-time
- Remote
- Bilingual
- AI
- SDLC
Quick Apply
Cloud Engineer
Leidos —Scoresby VIC
- Full-time
- Azure
- AWS
- Annual leave
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
Security Engineer II, AWS Security Corporate Response
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- AWS
- Bachelor's degree
- Scripting
Java Developer
iGreenData —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- AWS
- Health insurance
Full Stack Software Engineer
FinXL —Melbourne VIC
- Contract
- Management
- APIs
- AI

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Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

D2L Australia Pty Ltd
Melbourne VIC

Quick Apply

Job Details

Full-time
$79,500 a year
8 days ago

Qualifications

Computer Science
IIS
Customer service
Technical support
Microsoft Office
SQL
Bachelor's degree
Certificate II
REST
LDAP
APIs
Time management
Information Technology

Full Job Description

Headquartered in Ontario, Canada, D2L Australia Pty Ltd ("D2L Australia") is an Australian subsidiary of D2L Inc. The business provides a suite of proprietary eLearning software systems/solutions to clients and learners in higher education, schools, healthcare, government and the enterprise sector. D2L Australia is seeking a full time Software Engineer (Product Support Specialist) to provide advanced technical support for our eLearning software by investigating, diagnosing and resolving complex application issues experienced by customers. Acting as the primary technical escalation point for client technical teams, this role will be based in Melbourne (VIC 3000).

Base salary: $79,500 (plus super)

Main Responsibilities:

· Analyse, diagnose and resolve complex application and technical issues reported by users through systematic investigation and troubleshooting.

· Serve as the primary technical escalation point for clients and internal teams, managing high-priority incidents and providing timely resolutions.

· Communicate with users via phone, email, chat and case management systems to identify, document and manage technical support requests within defined service levels.

· Research technical issues using product documentation, technical manuals and knowledge resources to determine root causes and implement effective solutions or workarounds.

· Identify and rectify configuration issues and perform advanced troubleshooting of authentication protocols, APIs, SIS integrations, LTIs and other application integrations.

· Develop and execute SQL queries and analyse IIS logs and diagnostic data to investigate application behaviour and accurately report technical findings.

· Collaborate with cross-functional teams to investigate complex issues, identify root causes and recommend appropriate technical solutions.

· Contribute to product improvement by preparing software defect reports, feature enhancement requests and identifying trends that support future technical modifications.

· Create and maintain technical documentation, including knowledge base articles, FAQs and support documentation for both internal teams and customers.

· Monitor and manage support cases by maintaining accurate case records, meeting service level objectives and participating in shift-based operational support.

Required Qualification and Experience:

· At least a bachelor’s degree in computer science or other relevant fields in information technology or software engineering

· 3 years of work experience in a similar role

· Customer service experience highly regarded

Ideal Skills and Attributes:

· Ability to analyse, diagnose and resolve complex software issues through systematic investigation and root cause analysis.

· Proficiency in web applications, APIs, SOAP/REST services, XML, HTML, Java, C#, .NET, JavaScript, LTI and related technologies.

· Ability to write and interpret complex SQL queries, analyse IIS logs, and use diagnostic tools (e.g., Wireshark and Fiddler) to investigate application behaviour.

· Experience with Active Directory, Office 365, OAuth, LDAP, SAML and related authentication solutions.

· Ability to communicate complex technical information clearly, collaborate with internal teams and clients, manage escalations, and provide technical guidance and support.

Job Type: Full-time

Pay: $79,500.00 per year

Work Location: In person

Quick Apply

Refine Your Search

engineer java jobs in richmond, vic

Software Engineer (Product Support Specialist) - D2L Australia Pty Ltd

senior java backend engineer

Junior Software Engineer (Java)

Software Engineer - Java

Full Stack Developer

Binance Accelerator Program - Backend Engineer (Java), Risk

Java Backend Engineer - e-Commerce (Fully Remote)

Senior CloudOps Engineer -DevLabs- Support/BAU

Senior Full Stack Java / AI Developer - 12 month Fixed Term Contract

Sr Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services

Sr Delivery Consultant: GenAI FullStack SDE, AWS Professional Services

Delivery Consultant: Agentic AI FullStack SDE, AWS Professional Services

Senior/Software Engineer (Backend, Java) - Risk

Java Microservices Engineer

Senior QA Engineer (Frontend, Mobile, Java) - Trading

Cloud Engineer

Senior System Development Engineer, Core Networking (Relocation support available)

Security Engineer II, AWS Security Corporate Response

Java Developer

Full Stack Software Engineer

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