In-Demand Customer engineer Jobs in Richmond, Vic

Service Desk Analyst
Accent Group —Cremorne VIC
- Full-time
- Computer Science
- POS
Quick Apply
Autonomous Operations Process Engineer
Ornata —Richmond VIC
- $85,000 - $110,000 a year
- Full-time
- Writing skills
- Bachelor's degree
Quick Apply
Applied Statistician (Artificial Intelligence)
Bravada Group —Melbourne VIC
- $90,000 - $120,000 a year
- Full-time
- Azure
- Doctoral degree
- Data analysis skills
Quick Apply
Level 1 Windows Network Support
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Expression of Interest - Test Engineers - TSPV
Leidos —Scoresby VIC
- Full-time
- Computer science
- Management
- No degree
- Annual leave
Expressions of Interest - Product Owners & Business Analysts
Kogan —South Melbourne VIC
- Urgently hiring
- Analysis skills
- Agile
- Communication skills
- Wellness program
Data Center Engineering Operation Trainee, Data Center Engineering Operations
Amazon Corporate Services Pty Ltd —Melbourne VIC
- Full-time
- Engineering
- No experience needed
- AWS
Draftable, Head of Product
Affinda Group —Cremorne VIC
- $240,000 a year
- Full-time
- Sales
- Product management
- AI
Quick Apply
IT & Workplace Support Engineers (Multiple Opportunities Available)
The Missing Link —Docklands VIC
- Full-time
- Bar
- Software troubleshooting
- Customer service
Quick Apply
Desktop Support Engineer
BluBiz Solutions —Melbourne VIC
- Full-time
- Management
- Computer Science
- Bachelor's degree
- Paid training
Solution Architect
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- APIs
- AI
12d
Network Support Level 1
Medical iT —Melbourne VIC
- Microsoft Outlook
- Customer service
- Writing skills
Project Engineer - Industrial Refrigeration (Gordon Brothers)
Johnson Controls —Melbourne VIC
- Full-time
- Microsoft Word
- AutoCAD
- Microsoft Excel
Computer Network and Systems Engineer
Impulse Retailing Pty Ltd —Port Melbourne VIC
- $75,000 - $85,000 a year
- Full-time
- Management
- Customer service
- Engineering
Quick Apply
Sales Engineer (Technical Solutions Engineering), Megapack, Energy
Tesla —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Expression of Interest - Software Engineers/Developers - TSPV
Leidos —Melbourne VIC
- Full-time
- Computer Science
- Bachelor's degree
- Business
- Annual leave
Trade Counter Assistant - Actrol Port Melbourne (TH)
Reece Group —Melbourne VIC
- Full-time
- Customer service
- Plumbing
- Retail sales
- On-the-job training
- Parental leave
Desktop & Network Support
Rextechnologies pty. limited. —Melbourne VIC
- From $29.95 an hour
- Weekend availability
- Customer service
- Microsoft Office
Quick Apply
5d
Draftable, Senior Product Manager, Melbourne
Affinda Group —Cremorne VIC
- $160,000 - $190,000 a year
- Full-time
- Hybrid work
- Product management
- AI
Quick Apply
Showroom Experience Specialist
Sleeping Duck —Prahran VIC
- Part-time
- Hospitality
- Communication skills
- Marketing
Quick Apply

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customer engineer jobs near richmond, vic

Service Desk Analyst

Accent Group -
Cremorne VIC

Quick Apply

Job Details

Full-time

Qualifications

Computer Science
ITIL
POS
Intune
Information Technology
VPN

Full Job Description

Join Accent Group one of Australia and New Zealand’s largest retail groups. With 850+ stores, 34 iconic brands and 30+ online platforms, we’re home to some of the world’s most recognised names, including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, Lacoste, Sports Direct and Vans. We’re driven by innovation, passionate about our people and committed to creating exceptional experiences for our customers and teams. Here individuality is celebrated, performance is rewarded and you’ll be empowered to make your mark.

The Service Desk Analyst provides first level IT support across retail stores, distribution centres, and corporate environments. This role ensures seamless technology operations in a high-volume, customer-focused retail setting, supporting POS systems, store network connectivity, in-store devices, and end-user applications.
The position plays a key role in maintaining business continuity and delivering exceptional service to internal stakeholders through timely and effective resolution of incidents and service requests.

Key Responsibilities include:

Provide prompt first and second-level support to stores, warehouse, and office users via phone, email, and ITSM system.
Troubleshoot issues with POS terminals, scanners, printers, EFTPOS, network connectivity, and mobile devices.
Support Microsoft 365, Windows 11, and Intune-managed devices.
Escalate high-impact or recurring issues to senior engineers or vendors, ensuring timely resolution.
Maintain detailed records of incidents, actions taken, and resolutions within SLA targets.
Support the deployment, configuration, and maintenance of in-store IT equipment (POS, handheld scanners, label printers, and All-in-One devices).
Liaise with field technicians, network teams, and store operations to coordinate onsite visits and remote fixes.
Assist with technology rollout activities including new store openings, relocations, and seasonal upgrades.
Provide professional, courteous support with a strong customer service focus.
Communicate effectively with store team members, regional and national leads, and warehouse supervisors to keep them informed on issue progress.
Prioritise requests based on business impact and ensure transparent communication on incidents affecting sales or operations.
Maintain accurate technical documentation, knowledge articles, and standard operating procedures.
Contribute to knowledge-sharing sessions and process improvement initiatives.
procedures.

To be successful you will ideally have:

Currently studying or recently completed a degree in Information Technology, Computer Science, or a related field
Passionate about building a career at the intersection of retail and technology
Experience supporting Microsoft 365, POS systems, Windows 10/11, Apple Devices and hardware troubleshooting.
Understanding of network fundamentals (Wi-Fi, VPN, Firewall and Switches).
Familiarity with ITIL incident, request, and change management processes.
Ability to function and collaborate within a team and remain approachable always.
Analytical thinker with the ability to identify trends and implement process improvements.
Ability to perform under pressure and manage competing priorities in a high-volume environment.

Why Join Accent Group?
Be part of a dynamic and growing company with a portfolio of the best global brands.
Opportunity to make a significant impact on our technology team.
Collaborative and supportive team environment.
Competitive salary and benefits package.

At Accent Group Limited we are committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability. We strive on creating an equal employment environment where everyone from any background can be themselves. The Accent Group acknowledges, and pays respect, to the Traditional Owners and ongoing custodians of the land. The Aboriginal and Torres Strait Islander and Maori people.

Quick Apply

Refine Your Search

customer engineer jobs in richmond, vic

Service Desk Analyst

Autonomous Operations Process Engineer

Applied Statistician (Artificial Intelligence)

Level 1 Windows Network Support

Expression of Interest - Test Engineers - TSPV

Expressions of Interest - Product Owners & Business Analysts

Data Center Engineering Operation Trainee, Data Center Engineering Operations

Draftable, Head of Product

IT & Workplace Support Engineers (Multiple Opportunities Available)

Desktop Support Engineer

Solution Architect

Network Support Level 1

Project Engineer - Industrial Refrigeration (Gordon Brothers)

Computer Network and Systems Engineer

Sales Engineer (Technical Solutions Engineering), Megapack, Energy

Expression of Interest - Software Engineers/Developers - TSPV

Trade Counter Assistant - Actrol Port Melbourne (TH)

Desktop & Network Support

Draftable, Senior Product Manager, Melbourne

Showroom Experience Specialist

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