In-Demand Customer experience manager Jobs in Remote

Sales Performance Manager
Ecom Warrior Academy —Remote
- $4,500 - $5,000 a month
- Part-time
- Remote
- Management
- Sales
- Business development
Quick Apply
APAC Corporate Communications Manager
GitHub, Inc. —Remote
- $101,200 - $187,900 a year
- Full-time
- Remote
- Marketing
- DevOps
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Sales Manager
Ecom Warrior Academy —Remote
- $4,500 - $5,000 a month
- Part-time
- Remote
- Management
- Sales
- Business development
Quick Apply
Customer Support Specialist (AU)
SafetyIQ —Remote
- Full-time
- Remote
- Management
- Customer service
- Data analysis skills
Quick Apply
Sr. Customer Success Manager
Cyara —Remote
- Up to $206,000 a year
- Remote
- Analysis skills
- Bachelor's degree
- AI
Quick Apply
2d
Service & Sales Support Coordinator - Work From Anywhere
Haymes Paint —Remote
- Full-time
- Remote
- CRM software
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- Customer service
- Work from home
6d
Customer Success Manager
Nice —Remote
- Remote
- CRM software
- Data analysis skills
- Master's degree
Operations Program Manager - Amazon Devices, Devices Global Logistics
Amazon Commercial Services Pty Ltd —Remote
- Full-time
- Remote
- Microsoft Excel
- Management
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Customer Care L3 - Australia
PaxeraHealth —Remote
- Full-time
- Remote
- Computer science
- Computer Science
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
FinCrime Risk Manager (Investigations)
Revolut —Remote
- Full-time
- Remote
- Data analysis skills
- SQL
- Presentation skills
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Jobbs —Remote
- $80,000 - $90,000 a year
- Full-time
- Remote
- Medicine
- Education
- Bachelor's degree
Quick Apply
2d
General Manager, GTM (APAC)
Cyara —Remote
- Remote
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- Sales
- AI
Quick Apply
Country Head Australia
Lexagle —Remote
- Full-time
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- Bachelor's degree
- Business
Quick Apply
9d
Clinical Trial Coordinator (Coordinator, Rater Services)
Cogstate —Remote
- $90,000 - $100,000 a year
- Full-time
- Remote
- Microsoft Excel
- Bachelor's degree
- Organisational skills
- Health insurance
- Dental insurance
Quick Apply
14d
Hospitality Technology Sales Consultant (Remote – Australia)
Vioska Hospitality —Remote
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Sales
Quick Apply
4d
Director, International Business Development
Algo Communication Products —Remote
- Full-time
- Sales
- English
- Leadership
Quick Apply
2d
Sales Manager - APAC
jrni —Remote
- Full-time
- Remote
- Management
- Sales
- Administrative experience
- Annual leave
Quick Apply
Account Executive (Australia Remote)
Gurobi Optimization —Remote
- Full-time
- Remote
- Sales
- Salesforce
- Engineering
Quick Apply
13d
Crypto Operations Associate - APAC
Alpaca —Remote
- $150 a month
- 8 hour shift
- Remote
- Bachelor's degree
- No degree
- APIs
- Health insurance
Quick Apply
Strategic Account Manager
SnapLogic —Remote
- Remote
- Salesforce
- Bachelor's degree
- APIs
Quick Apply

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Sales Performance Manager

Ecom Warrior Academy
Remote

Quick Apply

Job Details

Part-time
$4,500 - $5,000 a month

Qualifications

Management
Sales
Lead generation
Business development
Analysis skills
Quality assurance
Team management
Leadership
Communication skills
Negotiation

Full Job Description

About the Role

We are looking for a Sales Performance Lead to support a growing sales team by improving call quality, increasing consistency, and strengthening sales execution.

This role focuses on coaching, performance review, process adherence, and sales team development. You will help ensure that sales representatives follow approved call structures, communicate payment options clearly, and maintain consistent performance standards across booked calls.

This is a part-time role suited for someone with strong sales leadership experience, a structured coaching style, and the ability to use data to identify opportunities for improvement.

Key Responsibilities

Sales Performance Support

Review sales performance by representative on a weekly basis
Help improve revenue per booked call through better execution and consistency
Support improvements in paid-in-full presentation, financing conversations, and backend offer discussions
Identify performance gaps and provide clear coaching recommendations
Help reduce performance variance across the sales team

Call Review & Coaching

Review sales calls each week using a structured quality review process
Provide written feedback and practical coaching recommendations
Track common objections, missed opportunities, and areas for improvement
Identify trends that may impact close rate, payment presentation, or customer experience
Support representatives in following approved sales processes

Process & Script Adherence

Reinforce approved sales scripts, call structure, and payment presentation standards
Help ensure consistent customer communication across the sales team
Recommend small improvements to sales language or call flow when appropriate
Escalate larger process recommendations to leadership for review

Reporting & Collaboration

Lead or support weekly sales performance discussions
Review key metrics including revenue per booked call, close rate, paid-in-full percentage, backend conversation rate, finance approval rate, and rep performance consistency
Partner with RevOps or leadership to review sales data and reporting
Share weekly updates with leadership on trends, opportunities, and recommended next steps
Collaborate with marketing or lead generation teams to discuss lead quality trends and common objections

Key Metrics

Success in this role will be measured by improvements in:

Revenue per booked call
Paid-in-full percentage
Close rate stability
Backend conversation rate
Finance approval rate
Call quality and process consistency
Reduced performance variance across representatives

Qualifications

Experience coaching or managing sales representatives
Strong understanding of sales calls, objection handling, payment presentation, and performance metrics
Ability to review calls and provide clear, actionable feedback
Comfortable using data to identify trends and improvement opportunities
Strong communication, organization, and follow-through skills
Experience working with remote or distributed teams is a plu
Experience in high-ticket sales, appointment-based sales, or revenue operations is preferred

Role Scope

This role will support sales execution, coaching, quality review, and performance improvement.

This role does not directly own pricing, commission structure, marketing strategy, lead generation volume, backend offer design, or team expansion decisions.

Compensation

This is a part-time role with a fixed retainer based on approximately 20 hours per week.

Performance-based incentives may be available based on improvements in agreed-upon sales performance metrics.

First 60 Days

During the first 60 days, the Sales Performance Lead will focus on:

Reviewing current sales calls and performance data
Establishing baseline metrics by representative
Implementing or improving the call review process
Supporting better script and process consistency
Improving payment presentation and backend conversation quality
Identifying coaching opportunities and performance trends
Providing leadership with clear weekly reporting

Ideal Candidate

The ideal candidate is a structured sales coach who can combine data, call review, and practical feedback to improve team performance. They are professional, consistent, and comfortable helping sales representatives improve through clear expectations, supportive coaching, and measurable goals.

We are committed to building an inclusive workplace and welcome applicants from all backgrounds, experiences, and perspectives.

Pay: $4,500.00 – $5,000.00 per month

Experience:

Team management: 3 years (Required)
Sales Performance: 5 years (Required)
Quality assurance: 3 years (Required)

Language:

English (Required)

Work Location: Remote

Quick Apply

Refine Your Search

customer experience manager jobs in remote

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Service & Sales Support Coordinator - Work From Anywhere

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Country Head Australia

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Hospitality Technology Sales Consultant (Remote – Australia)

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Sales Manager - APAC

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Crypto Operations Associate - APAC

Strategic Account Manager

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