Compliance Response Officer (200167)
Permanent Full Time - 36.25 hours per week
$91,140.33 to $97,653.03 Annually + 13% super
RCC Officers' Level 4
Redland City Council offers you the chance to improve lives and shape your own career… on beautiful Redlands Coast.
Redlands is proud to rank among Queensland’s Top 5 local government areas for wellbeing in the SGS Cities and Regions Wellbeing Index - confirming our community as a great place to live, work, and grow.
Join our team as a Compliance Response Officer
Are you passionate about community safety, education and achieving positive compliance outcomes? Do you have experience undertaking investigations, interpreting legislation and confidently handling animals in the field? If you're looking for a rewarding and varied role where you can make a real impact, we encourage you to apply for the Compliance Response Officer position with Redland City Council.
As a Compliance Response Officer, you will deliver exceptional customer service, undertake detailed investigations, respond to animal management matters, and contribute to a cohesive, high-performing team. You'll work across a diverse and fast-paced environment, balancing competing priorities while remaining adaptable and solution focused. This position plays a vital role in supporting high quality compliance outcomes for residents in our Southern Moreton Bay Islands (SMBI), North Stradbroke Island and Coochiemudlo Island communities.
Your responsibilities will include:
- Educating the community on Local Laws and relevant State legislation.
- Conducting investigations and inspections into compliance matters, including animal management matters and dog attacks, across island and mainland locations.
- Safely and confidently handling impounded, stray, restricted and regulated animals in accordance with legislation, procedures and animal welfare requirements.
- Preparing clear reports, evidence and notices to support enforcement action.
- Monitoring and mentoring weekend Officers to support service delivery and operational consistency.
- Managing competing priorities in a fast-paced and dynamic environment.
- Working collaboratively as part of a high-performing team and contributing to continuous improvement.
Skills and experience:
- Strong customer service, communication and conflict-resolution skills.
- Experience engaging with the community to educate, advise and support compliance.
- Proven ability to conduct investigations, gather evidence and prepare clear written reports.
- Sound understanding of Local Laws and relevant State legislation (or the ability to learn quickly).
- Ability to manage competing priorities and work effectively in a fast-paced environment.
- Resilience, adaptability and confidence working both independently and as part of a team.
- Physical fitness to perform field-based duties safely and effectively.
- Demonstrated confidence and experience handling animals, particularly dogs and cats, in a safe and controlled manner.
- Experience in animal management, animal husbandry, animal welfare or a similar field will be highly regarded.
- A Certificate IV in Government Investigations, or a similar qualification, would be viewed favourably.
Make sure to read the full Position Description before applying - it outlines everything you need to tailor your resume and cover letter.
Why this role stands out:
Working for us means enjoying diverse work and gaining opportunities to grow in a region of outstanding natural beauty - Redlands Coast. In return for your passion and commitment to making a meaningful and ongoing contribution to our naturally wonderful community, we offer great benefits and the balance you need to bring the best you.
More reasons to love working with us:
- Professional development – job-specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning. We invest in your growth from day one.
- Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer’s leave, 14 weeks paid parental leave, and additional flexible leave options to support your lifestyle.
- Rewarding role-specific allowances recognising the responsibilities, skill, and impact of your position.
- Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma.
- Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking benefits.
- Flexible working options – access RedFlex, offering flexibility in how, when, and where you work.
- Optional purchased leave available after probation.
- Incentives for returning from parental leave including credited leave and superannuation benefits.
Who we are:
Redland City Council is a local government organisation proudly serving the Redlands Coast community. From maintaining roads, parks, waterways and islands, to delivering essential services like waste, water, libraries, and community events - we support the city’s day-to-day life and long-term growth. With over 1,200 employees across diverse teams, we’re committed to shaping a thriving, sustainable region that our community is proud of.
Guided by our Values, we’re proud of the work we do and the people who make it possible. Visit our careers page to learn more about the stories of our incredible team.
Eligibility:
- You'll hold a C Class Drivers Licence.
- You'll have the ability to work flexible hours as required by operational needs, including weekends and public holidays on a rotational basis (penalty rates apply).
This position has been identified as an at-risk role for vaccine-preventable diseases. In line with Council's occupational immunisation standards and Queensland Health recommendations, it is strongly recommended that the successful applicant is protected through appropriate immunisation relevant to the role, including Hepatitis A, Hepatitis B, Tetanus and Q Fever.
- Successful applicants will be asked to consent to a criminal history check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
- To be eligible for employment, applicants must have the legal right to work in Australia.
Ready to join us?
Please include:
A one-page cover letter outlining how you meet the role requirements
Your current resume, detailing your skills, experience, and career history
Note:
- We do not accept email, hard copy or third-party applications.
- You may choose to use AI tools when preparing your application, but please ensure your application truthfully reflects your own experience, achievements and alignment to the role.
For more information about this position (200167), please contact Janine Huybens-Smith on (07) 3829 8171. Applications for this position close at 11:59 p.m. Australian Eastern Standard Time (AEST) on 30/08/2026.
At Redland City Council, we’re committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community.
To support an inclusive recruitment experience, please let us know if you require any adjustments during the recruitment or interview process by contacting [email protected]
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