In-Demand Guest service agent Jobs in Raymond Terrace, Nsw

Guest Service Agent
NOVOTEL —Newcastle NSW
- $27.97 - $41.96 an hour
- Weekend availability
- Microsoft Office
- Communication skills
- Hotel experience
- Employee assistance program
Quick Apply
Casual Guest Service Agent
Oaks Hotels —Maitland NSW
- Weekend availability
- Customer service
- Front desk
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
Front Office Opportunities | Oaks Cypress Lakes Resort
Oaks Hotels —Maitland NSW
- Weekend availability
- Customer service
- Supervising experience
- Organisational skills
- Health insurance
- Employee assistance program
Quick Apply
Guest Service Agent - Rydges Newcastle
EVT Group —Newcastle NSW
- Communication skills
- Resort
- Office experience
- Parental leave
2d

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Guest Service Agent

NOVOTEL -
Newcastle NSW

Quick Apply

Job Details

Full-time
$27.97 - $41.96 an hour

Benefits

Employee assistance program
Transportation links

Qualifications

RSA
Microsoft Office
LMS
Communication skills
Hotel experience

Full Job Description

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

Job Description

Novotel Newcastle Beach are looking for a Full-Time, Guest Service Agent who is passionate about providing excellent customer service to join the team.

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us here the Novotel Newcastle Beach.

Key Responsibilities Include:

Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Shift Details (subject to change):

Rotating roster across Monday to Sunday
Most of the rostered shifts for the GSA role will be mid shifts, 10am-6pm, 11am-7pm or 12-8pm
Front Office shifts that you could also be rostered for are morning 6.30am to 2.30pm & evenings 2.30pm to 10.30pm.

Hourly HIGA Award Rates (excluding superannuation):
Monday - Friday: $27.97 per hour
Saturday: $34.96 per hour
Sunday: $41.96 per hour

Plus, penalties where applicable

Qualifications

What you will bring to the role:

Previous experience in a similar role within a hotel is preferred.
Excellent communication and interpersonal skills.
Strong attention to detail and problem-solving abilities.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in using hotel management software (Opera Cloud preferred) and Microsoft Office Suite.
Flexible schedule, including the ability to work evenings, weekends, and public holidays, including the Christmas period.
Hold a current NSW RSA certificate.

Additional Information

What is in it for you?

Full-Time position
Close to public transportation, light rail/train & buses
Employee benefits within the exclusive ALL Heartist Program, with worldwide discounts on accommodation and food & beverage, and Family & Friends discounts for those who mean the most to you.
Endless opportunities to build your skills and expertise to help reach your career potential and personal goals, supported by the Accor Academy and extensive Learning Management Systems such as Learn Your Way and Typsy.
Internal recognition events such as tenure milestones.
Employee Assistance Program.

Quick Apply

Refine Your Search

guest service agent jobs in raymond terrace, nsw

Guest Service Agent

Casual Guest Service Agent

Front Office Opportunities | Oaks Cypress Lakes Resort

Guest Service Agent - Rydges Newcastle

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