In-Demand Service desk Jobs in Queensland

Service Desk Analyst (QLD)
St Vincent's Health Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Communication skills
- Employee assistance program
Guest Services (Front Desk) Attendant
NRMA Parks and Resorts —Biggera Waters QLD
- Part-time
- Hospitality
- Communication skills
- Resort
- Employee discount
- Gym membership
Quick Apply
Service Desk & Desktop Analyst
MEGT Australia —Brisbane QLD
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Health insurance
- Parental leave
Guest Service Agent/Night Audit
Accor Apartments & Realty —Airlie Beach QLD
- Part-time
- Hospitality
- Customer service
- Front desk
Service Desk Engineer
The Coffee Club —South Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Office
- POS
- Restaurant
- Parental leave
Quick Apply
9d
IT Service Desk Analyst
Icon Group —Brisbane QLD
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Parental leave
IT Service Desk Analyst
Affinity Education Group —Brisbane QLD
- Full-time
- Azure
- Microsoft Outlook
- Management
Guest Service Agent
Accor Apartments & Realty —Port Douglas QLD
- Part-time
- Hospitality
- Front desk
- Communication skills
BMA Village - Site Administrator
Compass Group Australia —Blackwater QLD
- $81,878 a year
- Urgently hiring
- Hospitality
- Customer service
- Microsoft Office
- Free food
IT Support Analyst
Centorrino Technologies —Brisbane QLD
- Contract
- Management
- Customer service
- Communication skills
Quick Apply
13d
Employment Consultant
APM Employment Services —Murgon QLD
- Full-time
- Sales
- Administrative experience
- Business development
- Parental leave
- Employee assistance program
Quick Apply
IT Service Desk Engineer
TechConnect IT Solutions PTY Ltd —Gold Coast QLD
- $70,000 - $90,000 a month
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Customer service
Quick Apply
3d
Office Assistant
RIVER PARK CENTRAL QUEST HOTEL UNIT TRUST —Brisbane QLD
- $33.85 - $35.00 an hour
- In-person
Quick Apply
Service Desk Analyst
Brennan IT —Brisbane QLD
- Weekend availability
- Azure
- Management
- Computer Science
Law Firm Receptionist
Macfie Curlewis Spiro Lawyers —Capalaba QLD
- $55,000 - $65,000 a year
- Urgently hiring
- Administrative experience
- Senior Secondary Certificate of Education
- No degree
Quick Apply
8d
Service Desk Technician
Hatch —Brisbane QLD
- Microsoft Office
Quick Apply
8d
Night Auditor
Accor Apartments & Realty —Brisbane QLD
- Weekend availability
- Hospitality
- Microsoft Excel
Business Analyst
Auto & General Holdings —North Lakes QLD
- Management
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Site Administrator
Compass Group Australia —Cairns QLD
- $95,914 a year
- Full-time
- Hospitality
- Microsoft Excel
- Customer service
- Health insurance
- Free food
IT Help Desk Officer
Piper Alderman Management —Brisbane QLD
- Full-time
- Parental leave

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Service Desk Analyst (QLD)

St Vincent's Health Australia -
Brisbane QLD

Apply Now

Job Details

Full-time

Benefits

Employee assistance program
Salary packaging
Insurance services

Qualifications

ITIL Certification
Management
Telecommunication
Communication skills

Full Job Description

Job Description:

Respectfully - No Recruitment Agencies Please.

We draw on the talents of our people and collaborate with others who share our vision and values to continue the pioneering spirit of Mary Aikenhead and the Sisters of Charity. We are committed to providing compassionate and innovative care, enabling hope for those we serve.

We are actively sourcing an experienced Service Desk Analyst to join our Service Desk Teams within St Vincent’s. Reporting to the Service Desk Team Leader in your area, you will deliver prompt and effective resolution through the provision of first level technical phone and ticket support related to computer systems, software and hardware. With a true passion for customer service, you will be committed in providing high quality technical support across all areas of the organisation.

This is a Permanent Full-Time position based from our Group Head Office in Bown Hills. Hybrid work model in this role is encouraged.

Key responsibilities of the role:

Provide outstanding technical support to users - respond to incoming requests via phone and ticketing system in an efficient and effective manner
Diagnose and troubleshoot hardware, software, and network issues, and guide users through resolution steps
Liaise with vendors to escalate tickets where required, research solutions, and regularly review and update knowledge base articles
Assist and advise users on appropriate action and educate or coach where necessary
Install software on user’s device remotely and perform any basic administration tasks such as password resets, account creations etc.
Proactively track, manage, resolve and complete requests and incidents within agreed service levels and maintaining customer satisfaction
Manage tasks in service request queue, resolve or triage incidents and requests within appropriate timeframe
Create and administer various shared network resources, provide permissions to software, drives and accounts and other general administrative needs

Things that work for us:

Tertiary qualification with some experience in Information Technology or qualified by experience in this field
Excellent written and verbal communication skills as well as strong problem solving and troubleshooting skills and a keen eye for attention to detail
Strong technical proficiency in Windows operation systems, remote desktop services, networking, hardware, telecommunications, and internet service troubleshooting
Demonstrated knowledge of Microsoft Platform, O365 services, cloud systems and prior experience with remote management and ticket management tools
Knowledge or experience within the healthcare or similar large scale, complex environment
ITIL v4 Certification – desirable
Ability to deal with conflict resolution, as well as collaborate and support on multiple priorities simultaneously and seamlessly while maintaining attention to detail in a high pressure environment
Proven personal management skills; self-enforcing punctuality, attendance, presentation and administration in all aspects and duties of the role

Things that work for you:

Ability to visibly see your impact on the business and its service
Competitive salary packaging options
Discounted private health insurance
Employee Assistance Program for staff and their families
Access to the Fitness Passport (FP)

Why become part of St Vincent’s Health Australia? Because there is so much heart here. Everywhere you go. You’ll see and feel it across St Vincent’s. At St Vincent’s we value inclusivity and diversity and acknowledge the important of creating a work environment that is welcome, safe, fair and impartial and invite people from all backgrounds to join our caring St Vincent’s family – better and fairer care, always.

Reconciliation Action Plan As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit http://www.svha.org.au/about-us/reconciliation

This position is subject to Commonwealth and State government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements.

Interested? Apply today and please note - we will be progressing applications throughout the advertising period.

Closing Date:

29 June 2027 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

Apply Now

Refine Your Search

service desk jobs in queensland

Service Desk Analyst (QLD)

Guest Services (Front Desk) Attendant

Service Desk & Desktop Analyst

Guest Service Agent/Night Audit

Service Desk Engineer

IT Service Desk Analyst

IT Service Desk Analyst

Guest Service Agent

BMA Village - Site Administrator

IT Support Analyst

Employment Consultant

IT Service Desk Engineer

Office Assistant

Service Desk Analyst

Law Firm Receptionist

Service Desk Technician

Night Auditor

Business Analyst

Site Administrator

IT Help Desk Officer

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