In-Demand Customer experience analyst Jobs in Queensland

Technical Business Analyst
Megaport —Brisbane QLD
- Full-time
- Remote
- Analysis skills
- Software development
- APIs
- Parental leave
Junior Business Analyst
Followmont Transport —Brisbane QLD
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Business Process Analyst
RESINC Solar —Newstead QLD
- $79,500 - $85,000 a year
- Full-time
- CRM software
- Microsoft Excel
- PMP
Quick Apply
Investigations Analyst
The Lottery Corporation —Brisbane QLD
- Full-time
- Microsoft Excel
- Analysis skills
- Communication skills
- Parental leave
Customer Support Analyst - Level 2 - Carelink
Civica —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- SQL
- Work from home
Quick Apply
ICT Business Analyst
Tequila Sunrise Hostel —Gold Coast QLD
- $75,000 - $85,000 a year
- Full-time
- Hospitality
- Spanish
- ERP systems
Quick Apply
6d
Investigations Analyst
Great Southern Bank —Brisbane QLD
- Analysis skills
- No degree
- Financial services
- Work from home
13d
Workplace Technology Analyst
Cognizant —Brisbane QLD
- $86,000 - $96,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- Customer service
IT Service Desk Analyst
Affinity Education Group —Brisbane QLD
- Full-time
- Azure
- Microsoft Outlook
- Management
Commercial Performance and Insight Analyst
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
- Work from home
Digital Production Operations Analyst
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Analysis skills
- Communication skills
- Work from home
PERMANENT FULL TIME ICT BUSINESS ANALYST – BANYO, QUEENSLAND
Sunset Lifestyle Pty Ltd t/as Debetrek —Queensland
- $110,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply
Engineering Reporting Analyst
Virgin Australia —Brisbane QLD
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
Telephony Real Time Analyst
Auto & General Holdings —North Lakes QLD
- Google Suite
- Analysis skills
- Communication skills
- Parental leave
- Gym membership
Quick Apply
Process Analyst
Auto & General Holdings —North Lakes QLD
- Temporary
- Bachelor's degree
- No degree
- Business
- Work from home
- Parental leave
Quick Apply
Technical Business Analyst x2
Jumbo Interactive —Milton QLD
- $120,000 - $132,000 a year
- Hybrid work
- Agile
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Technical Business Analyst
Auto & General Holdings —Toowong QLD
- SQL
- Software development
- Agile
- Parental leave
- Gym membership
Quick Apply
12d
Business Analyst (00008378)
Auto & General Holdings —Toowong QLD
- Management
- Communication skills
- Free parking
- Parental leave
Quick Apply
Senior Test Analyst
Auto & General Holdings —Toowong QLD
- Management
- Software development
- Agile
- Work from home
- Parental leave
Quick Apply
Senior Analyst Performance
Urban Utilities —Fortitude Valley QLD
- Full-time
- Analysis skills
- Agile
- Communication skills
- Health insurance
- Parental leave

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Technical Business Analyst

Megaport -
Brisbane QLD

Apply Now

Job Details

Permanent | Full-time

Benefits

Birthday leave
Wellness allowance
Parental leave

Qualifications

Business analysis
Analysis skills
Software development
APIs
Agile
Web services
AI

Full Job Description

About Megaport

We’re not your typical tech company – and we don’t want to be. Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 600 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.

Our Team Culture

We’re a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone’s voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

We’re committed to increasing representation in the tech industry and welcome applicants from all backgrounds. Don’t meet every requirement? That’s okay. If you’re excited about this role, we encourage you to apply.

Your Role

As a Technical Business Analyst, you'll be a vital link within one of our Software Engineering teams, bridging the gap between business needs and technical solutions. You'll translate functional requirements from stakeholders into clear, actionable technical specifications for engineers. Your core responsibilities include in-depth requirements analysis, process documentation, and effectively communicating complex findings to both technical and non-technical audiences.

We're looking for an analytical thinker who excels at eliciting detailed problem statements, defining clear acceptance criteria with the QA team, and fostering seamless communication across the entire development lifecycle.

What You’ll Be Doing

Leading discovery sessions with stakeholders to capture and document product requirements, ensuring a clear and shared understanding of desired outcomes across the organisation.
Visualising complex concepts through technical designs, system workflows, user journeys, and business processes to facilitate clear understanding and alignment on business outcomes.
Translating functional requirements into detailed technical specifications, effectively bridging the gap between business and engineering teams.
Owning and prioritising the team's backlog of user stories.
Collaborating closely with engineers to ensure precise communication and refinement of product requirements.
Facilitating agile refinement sessions to drive a shared understanding of project goals and impacts across diverse teams.
Continuously improving existing processes to optimise collaboration and efficiency between business and engineering teams

What We Are Looking For

5+ years of dedicated experience in Business Analysis or a closely related technical role.
Proven expertise in collaborating with stakeholders to define, validate, and secure agreement on effective solutions.
Exceptional ability to produce clear, concise, and comprehensive documentation.
Translating complex technical concepts into understandable terms for both technical and non-technical audiences.
Robust analytical and conceptual thinking skills essential for dissecting intricate business problems.
Superior planning, organisational, and time management capabilities to effectively prioritise and manage multiple initiatives.
Solid understanding and demonstrable experience applying Agile principles within software development teams.
Practical experience with APIs, web services, and web-based software projects.

What We Offer

Flexible working environment – a remote-first culture with coworking options available
Generous leave plans – including, parental leave, birthday leave, and a purchased annual leave program
Health and wellness support – through a wellness allowance and employee wellbeing initiatives
Comprehensive learning support – generous study and training allowance plus paid study leave
Creative, modern workspaces – designed to inspire when you're not working remotely, plus access to coworking spaces via our global WeWork membership if you work remotely, but like to get out of the house sometimes
Motivated, inclusive team – work alongside industry experts and fresh talent
Recognition programs – celebrate achievements with our Legend and Kudos award

#LI-DNI

If you have any questions, please reach out to Megaport's Talent Acquisition Team at [email protected]

NOTE: All Megaport business correspondence is conducted via our business email accounts (@megaport.com). If you have any concerns, please reach out to Megaport's careers team [email protected] directly and we will verify the legitimacy of any communication. Megaport will not ask you to create an account via Microsoft teams, and does not associate with any email accounts under "@megaportau.com".

All applications will be treated in confidence.

Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it. Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions. Candidates who meet the selection criteria will be invited to attend an interview. Strictly no Recruitment Agencies.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

customer experience analyst jobs in queensland

Technical Business Analyst

Junior Business Analyst

Business Process Analyst

Investigations Analyst

Customer Support Analyst - Level 2 - Carelink

ICT Business Analyst

Investigations Analyst

Workplace Technology Analyst

IT Service Desk Analyst

Commercial Performance and Insight Analyst

Digital Production Operations Analyst

PERMANENT FULL TIME ICT BUSINESS ANALYST – BANYO, QUEENSLAND

Engineering Reporting Analyst

Telephony Real Time Analyst

Process Analyst

Technical Business Analyst x2

Technical Business Analyst

Business Analyst (00008378)

Senior Test Analyst

Senior Analyst Performance

I want to receive the latest job alert for customer experience analyst in queensland

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