In-Demand Chief people officer Jobs in Queensland

Client Experience Manager
First Focus —Brisbane QLD
- Up to $160,000 a year
- Hybrid work
- Leadership
- Communication skills
Quick Apply
Partnership Manager
Grandshake —Brisbane QLD
- Full-time
- Communication skills
- Marketing
- Negotiation
Internal Opportunity – Head of Corporate Communications
Affinity Education Group —Brisbane QLD
- Full-time
- Leadership
Executive Manager - Service Development
Anglicare Central Queensland —Rockhampton QLD
- From $155,000 a year
- Full-time
- Bachelor's degree
- Organisational skills
- Social Work
13d
Team Leader Health Hub
Queensland Rail —Brisbane QLD
- $151,359 a year
- Hybrid work
- Management
- Communication skills
- Work from home
6d
First Aid Attendant – Australia Zoo
Australia Zoo —Beerwah QLD
- Weekend availability
- CPR Certification
- First Aid Certification
Regional Administration Manager, South QLD & Northern NSW
Coffey Testing —Caboolture QLD
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Parental leave
- Opportunities for advancement
Regional Manager- Social Services ( Rockhampton and West)
Central Queensland Indigenous Development Inc. —Rockhampton QLD
- $120,000 - $130,000 a year
- Full-time
- Hybrid work
- Leadership
- Negotiation
Quick Apply
Chief Operations Officer
Built Environment Collective (BEC) —Fortitude Valley QLD
- Full-time
General Manager - Project & Innovation Office
Churches of Christ —Brisbane QLD
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Protective Service Officer Casual
Queensland Government —Sunshine Coast QLD
- Wellness program
14d
CCB-144 Planning and Development Compliance Officer
Charters Towers Regional Council —Charters Towers QLD
- $90,418 - $95,198 a year
- Full-time
- Customer service
- Office
- Microsoft Office
- Annual leave
- On-the-job training
8d
Senior Executive Support Officer
Queensland Government —Brisbane QLD
- Microsoft Office
- Analysis skills
- Communication skills
13d
Associate, Executive Support & Operations Officer
Queensland Treasury Corporation —Brisbane QLD
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Parental leave
6d
Manager - FWB, FPP, Assessment Service Connect, DFV Specialist
Central Queensland Indigenous Development Inc. —Bundaberg QLD
- $110,000 - $120,000 a year
- Full-time
- Hybrid work
- CPR Certification
- Management
- Microsoft Office
Quick Apply
Caseworker
Queensland Government —Queensland
- Social Work
Chief Financial Officer
YFS Ltd —Slacks Creek QLD
- Full-time
- Finance
- Leadership
- Free parking
Quick Apply
21h
BUSINESS OPERATIONS SUPPORT LEAD
Cubic Corporation —New Townsville City QLD
- Full-time
- Management
- Microsoft Office
- No degree
3d
Career Opportunities: Executive Assistant x2 (3891)
Redland City Council —Redland QLD
- $91,140.33 - $97,653.03 a year
- Full-time
- Management
- Customer service
- Research
- Annual leave
- Parental leave
20h
Executive Assistant / Team Coordinator
Goodstart Early Learning —Murarrie QLD
- Full-time
- Microsoft Office
- Administrative experience
- SharePoint
- Gym membership
14d

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Client Experience Manager

First Focus
Brisbane QLD

Quick Apply

Job Details

Up to $160,000 a year

Benefits

Company car

Qualifications

Leadership
Communication skills

Full Job Description

Whether you are grabbing your first coffee in Sydney, trying to beat Brisbane traffic, or just pretending your inbox is not already judging you, the job is the same. Great customer experience does not happen by accident.

Our customers do not judge us by one ticket, one project or one interaction. They judge us by the overall experience of working with First Focus.

We are looking for someone who can turn customer feedback and insight into meaningful improvements that make that experience easier, faster, more consistent and more proactive.

You will lead our customer experience strategy and execution across our delivery teams. You will combine customer feedback with operational data to identify where improving the customer experience will have the biggest impact, ensuring those insights shape decisions, drive continuous improvement and strengthen a customer-first culture.

We call this a Super-Green experience, one that is easy, fast, consistent and keeps customers informed every step of the way.

This is a cross-functional role, reporting to the Chief Experience Officer. You will not manage delivery teams directly, but you will have the mandate to influence priorities, hold teams accountable for customer outcomes, and bring your own ideas for how to get there.

About First Focus

First Focus has grown into a team of nearly 500 people across Australia, New Zealand and the Philippines, and we are proud to be recognised as Australia’s #1 ranked mid-market MSP by Cloudtango for nine years running.

We have spent more than 15 years building a business that is stable, trusted and still growing. Smart people get the trust to do their jobs properly, backed by supportive leadership, real development and not too much of the usual workplace theatre.

Our values matter here, especially Wow the Customer, Be the Solution and Never Stop Growing. You can learn more about them here: https://www.firstfocus.com.au/about-us/

Requirements

Key responsibilities

Be the voice of the customer, ensuring feedback and insights are turned into practical improvements across the business.
Map the customer journey, identify where customers experience unnecessary effort or frustration, and improve those interactions.
Drive customer experience initiatives by partnering with delivery teams to improve products, processes and service delivery.
Champion a customer-first culture by influencing leaders and teams to consider customer impact in everyday decisions, anchored in our Super-Green standard of easy, fast, consistent and informed.
Develop customer experience capability by delivering training, coaching and practical guidance that helps delivery teams create better customer outcomes.
Provide customer experience insights and reporting, identifying trends, measuring outcomes and recommending priorities for improvement.

What we are looking for

5+ years’ experience in customer experience, customer success, CSAT / VoC programs, or a related customer advocacy role.
Familiarity with the IT industry, prior experience working with or for an MSP is a plus.
A track record of influencing outcomes across delivery teams without formal authority. You know how to build buy-in from frontline teams through to leadership.
Hands-on experience with customer journey mapping and identifying moments of truth in the customer lifecycle.
Comfort turning qualitative and quantitative customer feedback into a clear, prioritised action plan.
Experience helping operational or technical teams improve the customer experience through coaching, training or practical guidance.
Strong communication skills. Able to translate customer pain points into language that resonates across delivery teams and executives.
A builder’s mindset. This role is still taking shape, and we want someone who will bring their own point of view on how to run it, not just execute a fixed playbook.

Benefits

Why First Focus

Along with the chance to shape customer experience across a business that genuinely cares about getting it right, you will enjoy:

Competitive salary package including up to $160,000 + super + other benefits.
Flexible hybrid working for work-life balance.
Free access to Uprise, with 1:1 coaching from qualified psychologists or counsellors.
Our Never Stop Growing commitment, including 10 paid study days per year, exam fees paid, and pay rises for certifications (conditions apply).
Internal training opportunities and a learning library.
FastTrack mentoring.
MAD, our Making A Difference Council for equality, charity and environment.
Tesla company car option (conditions apply).
Regular social events and a great team culture.

If you want to help shape a Super-Green customer experience, one that is easy, fast, consistent and informed, we would love to hear from you.

Neurodiversity: First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

AI in Recruitment: We use AI-assisted recruitment tools as part of our recruitment process. These tools do not make hiring decisions. Candidate information is handled in accordance with the Privacy Act 1988 (Cth).

Quick Apply

Refine Your Search

chief people officer jobs in queensland

Client Experience Manager

Partnership Manager

Internal Opportunity – Head of Corporate Communications

Executive Manager - Service Development

Team Leader Health Hub

First Aid Attendant – Australia Zoo

Regional Administration Manager, South QLD & Northern NSW

Regional Manager- Social Services ( Rockhampton and West)

Chief Operations Officer

General Manager - Project & Innovation Office

Protective Service Officer Casual

CCB-144 Planning and Development Compliance Officer

Senior Executive Support Officer

Associate, Executive Support & Operations Officer

Manager - FWB, FPP, Assessment Service Connect, DFV Specialist

Caseworker

Chief Financial Officer

BUSINESS OPERATIONS SUPPORT LEAD

Career Opportunities: Executive Assistant x2 (3891)

Executive Assistant / Team Coordinator

I want to receive the latest job alert for chief people officer in queensland

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