In-Demand Family support coach Jobs in Qld

Support Coordinator / Psychosocial Recovery Coach (Entry-Level)
Flow Support —Springwood QLD
- Full-time
- Microsoft Office
- Case management
- No degree
- Employee assistance program
Dementia Support Coach
HammondCare —Chermside QLD
- Full-time
- Hybrid work
- Organisational skills
- Care plans
- Employee assistance program
Ready to swap the office, hospo or retail for a job that's active, rewarding and genuinely fun?
Aura Aquatics Learn to Swim —Aroona QLD
- $33.05 - $36.81 an hour
- Experience working with children
- In-person
- On-the-job training
- Employee discount
Quick Apply
Experience Support Coordinator
Uconnect Coordination —Cairns QLD
- $45 - $48 an hour
- Hybrid work
- Organisational skills
- Leadership
- Work from home
Quick Apply
Family Wellbeing Service Specialist
Aboriginal & Torres Strait Islander Community Health Service Brisbane Limited —Chermside QLD
- From $102,595 a year
- Full-time
- Writing skills
- Experience working with children
- Bachelor's degree
Quick Apply
17h
Job Coach-Inclusive Employment Australia
AKG Australia —Victoria Point QLD
- Full-time
- Customer service
- Organisational skills
- Annual leave
- Parental leave
Expressions of Interest - Internal Audit Professionals on Working Holiday Visa
EY —Brisbane QLD
- Contract
- Master's degree
- Analysis skills
- Bachelor's degree
- Parental leave
Maths Tutor (Casual)
Ezy Math Tutoring Pty Ltd —Brisbane QLD
- $30 - $40 an hour
- Part-time
- In-person
- Leadership
- Communication skills
Quick Apply
Child Development Program Research, Teaching and Training Manager
Queensland Government —Brisbane QLD
- Wellness program
8d
Administration Assistant - Northern Brisbane
Everyday Independence —Narangba QLD
- $30 - $35 an hour
- Full-time
- Sales
- Customer service
- Databases
- Parental leave
- Employee assistance program
Quick Apply
Customer Service Consultant
Murrays —Queensland
- Part-time
- Customer service
- Computer skills
- Communication skills
- On-the-job training
- Employee assistance program
Senior Boarding Supervisors
The Glennie School —Toowoomba QLD
- Part-time
- Experience working with children
- First Aid Certification
Quick Apply
2h
Youth Development Coach - 12month Parental Leave cover
YFS Ltd —Slacks Creek QLD
- $46.70 - $50.25 an hour
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
Quick Apply
7d
Job Coach - WFA
AKG Australia —Queensland
- Part-time
- Customer service
- Organisational skills
- Annual leave
- Parental leave
Safeguarding and Reporting Officer
Kanda —Brisbane QLD
- Call employer
Quick Apply
10d
Strategy Coach
Profitable Tradie —Brisbane QLD
- Remote
Local Area Coordinator
APM Communities —Kingaroy QLD
- Full-time
- Microsoft Office
- Computer skills
Quick Apply
6d
Occupational Therapist - Play Based Feeding Therapy - Graduates/Limited Experience Welcome to Apply
Nourish Nutrition Services —Ipswich QLD
- $55 - $65 an hour
- Experience working with children
- Bachelor's degree
- Patient care
- Travel reimbursement
Quick Apply
Assistant Executive Housekeeper
Crystalbrook Riley —Cairns QLD
- Full-time
- Organisational skills
- Cleaning
- Budgeting
- Parental leave
Expressions of Interest - Internal Audit Professionals returning to Australia
EY —Brisbane QLD
- Master's degree
- Analysis skills
- Bachelor's degree
- Parental leave

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Support Coordinator / Psychosocial Recovery Coach (Entry-Level)

Flow Support
Springwood QLD

Apply Now

Job Details

Permanent | Full-time

Benefits

Employee assistance program

Qualifications

Certificate IV
Certificate III
NDIS Worker Orientation Module
Microsoft Office
Blue Card
Driver Licence
Case management
Organisational skills
Diploma
Working with Children Check
Communication skills

Full Job Description

Location

Springwood, QLD

Employment Type

Permanent Full-Time (37.5 hours/week, Monday to Friday)

About

This role is suited to individuals who have at least 12 months’ experience in the NDIS or community services sector and are either transitioning from hands-on support roles or already bring experience in care coordination, case management, or structured client support.

The position supports participants to understand, implement, and navigate their NDIS plans through a recovery-oriented and strengths-based approach, while managing participant supports in line with service agreements, funding parameters, and organisational requirements.

You will be part of a close-knit, supportive team that values open communication, accountability, adaptability, and collaboration. The role offers autonomy in managing a caseload, balanced with structured supervision, clear expectations, and ongoing professional development.

You will thrive in this role if you are organised, personable, and solutions-focused, with the ability to manage competing priorities, maintain accurate documentation, and engage confidently in complex or sensitive conversations. The work is dynamic and fast-moving, requiring flexibility and professionalism when supporting participants in the community, over the phone, and through digital platforms.

This is a full-time role of 37.5 paid hours per week, Monday to Friday (8:30 AM to 4:30 PM, with a 30-minute unpaid break). The role is based at Flow Support’s Springwood office, with regular face-to-face visits across Greater Brisbane as a core requirement of the position.

Responsibilities

Support participants to understand, implement, and maximise their NDIS plans in line with their goals, choice, and control
Coordinate and manage supports using a case management approach, including referrals, service alignment, follow-ups, and monitoring outcomes
Deliver recovery-oriented coaching using a strengths-based and trauma-informed framework, supporting capacity building and self-direction
Act as a primary point of contact for participants, families, and providers, maintaining professional, responsive, and respectful communication
Maintain accurate, timely, and real-time digital case notes, records, and progress updates in accordance with compliance and audit requirements
Manage a caseload effectively by prioritising tasks, meeting documentation timeframes, and tracking service outcomes and deliverables
Handle complex, sensitive, or challenging conversations with care, professionalism, and emotional intelligence
Build and sustain strong working relationships with participants, informal supports, and service providers to support continuity of care
Monitor service delivery against participant goals and funding parameters, escalating risks or barriers where required
Participate in supervision, reflective practice, performance review processes, and ongoing professional development
Contribute to a positive, person-led, collaborative service culture aligned with Flow Support values
Uphold NDIS Practice Standards, Flow Support policies and procedures, duty of care obligations, and privacy requirements

Requirements

Highly Desirable but Not Mandatory Requirements:

Minimum 12 months’ experience in NDIS or community support (e.g. Support Worker, Peer Worker, LAC, or Assistant SC/PRC)
Certificate IV or higher (or working towards) in Mental Health, Community Services, or a related field
Confident and compassionate communication skills – both written and verbal
Demonstrated experience in case management, care coordination, or structured client support, including managing multiple participants concurrently
Experience in customer relations or client-facing service roles, with the ability to build rapport, manage expectations, and respond professionally to concerns
Demonstrated ability to work with KPIs, service targets, or performance measures, including time management, documentation compliance, and outcome tracking
Strong organisational skills with the ability to prioritise competing demands, meet reporting timeframes, and maintain accurate records
Adaptive and solutions-focused mindset, with the ability to respond to changing participant needs, service availability, and system requirements
Basic understanding of service promotion, relationship building, or referral pathways, including engaging participants and providers in a values-aligned way
Confidence using digital systems such as CRMs, case management platforms, Microsoft Office, and online portals (e.g. NDIS systems)

Mandatory Requirements:

NDIS Worker Screening Check
Working with Children Check (Blue Card)
NDIS Worker Orientation Module – Quality, Safety and You
NDIS Induction Module
NDIS Supporting Safe and Enjoyable Meals (Mealtime Management) Module
COVID-19 Infection Control Training
Reliable vehicle and current Australian driver’s licence (essential for community visits)

Classification:
Flow Support applies SCHADS Award levels based on qualifications and experience:

Level 2.1: Certificate III (or equivalent experience) + 12% superannuation

Level 2.2: Certificate IV or Diploma + 12% superannuation

Higher qualifications reviewed prior to offer + 12% superannuation

What We Offer

Structured 37.5-hour work week (Monday to Friday) – predictable hours that support balance and sustainability.

A warm, values-driven team environment – based in our Springwood office, where open communication and teamwork are part of everyday practice.

Dedicated admin support – to reduce your paperwork load so you can focus on meaningful participant work.

Ongoing mentoring and professional development – including reflective supervision, skill-building workshops, and growth pathways within Flow Support.

Access to a 24/7 Employee Assistance Program (EAP) – for confidential mental health and wellbeing support whenever you need it.

Monthly in-person team gatherings – designed to strengthen connection, celebrate wins, and nurture a positive, trauma-informed workplace culture.

A digital-first, sustainable workplace – we’re proud to be 100% paper-free, using secure cloud systems that make your work smoother and more efficient.

Australia-Wide Services Available

Personal & Person-Centred Approach

Goal-Focused & Flexible Supports

Apply Now

Refine Your Search

family support coach jobs in qld

Support Coordinator / Psychosocial Recovery Coach (Entry-Level)

Dementia Support Coach

Ready to swap the office, hospo or retail for a job that's active, rewarding and genuinely fun?

Experience Support Coordinator

Family Wellbeing Service Specialist

Job Coach-Inclusive Employment Australia

Expressions of Interest - Internal Audit Professionals on Working Holiday Visa

Maths Tutor (Casual)

Child Development Program Research, Teaching and Training Manager

Administration Assistant - Northern Brisbane

Customer Service Consultant

Senior Boarding Supervisors

Youth Development Coach - 12month Parental Leave cover

Job Coach - WFA

Safeguarding and Reporting Officer

Strategy Coach

Local Area Coordinator

Occupational Therapist - Play Based Feeding Therapy - Graduates/Limited Experience Welcome to Apply

Assistant Executive Housekeeper

Expressions of Interest - Internal Audit Professionals returning to Australia

I want to receive the latest job alert for family support coach in qld

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