In-Demand Clinical team leader Jobs in Prospect, Nsw

Customer Service Team Member - Healthcare - Expression of Interest
Toll Group —Eastern Creek NSW
- Full-time
- CRM software
- Customer service
- Salesforce
Peri-operative Services Data & Clerical Manager (Health Mgr Lvl 1) - Perm PT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $46.05 - $61.27 an hour
- Part-time
- Administrative experience
- Leadership
- Communication skills
- Annual leave
- Parental leave
6d
Team Leader - headspace Early psychosis; Western Sydney
Uniting —Mount Druitt NSW
- $61.56 - $71.43 an hour
- Full-time
- Hybrid work
- Bachelor's degree
- EMR systems
- Leadership
- Annual leave
Team Leader (Clinical) - HASI Plus
Uniting —Carlingford NSW
- $61.56 an hour
- Full-time
- Bachelor's degree
- Leadership
- Communication skills
- Annual leave
9d
Sales Specialist - Surgical Instruments (NSW South)
B. BRAUN AUSTRALIA PTY. L —Bella Vista NSW
- Sales
- Communication skills
- Time management
- Parental leave
Quality, Risk and Clinical Governance Manager
Ramsay Health Care —St Leonards NSW
- $150,000 - $158,000 a year
- Full-time
- Leadership
- Communication skills
- Hospital experience
- Referral program
Quick Apply
14d
Quality Improvement Specialist
Uniting —Parramatta NSW
- Full-time
- Communication skills
Youth Lead Practitioner - South Western Sydney
Everyday Independence —Fairfield NSW
- $78,101 - $100,130 a year
- Full-time
- Master's degree
- Bachelor's degree
- Social Work
- Parental leave
- Employee assistance program
Quick Apply
Team Leader (Clinical) - HASI Plus
Uniting NSW.ACT —Carlingford NSW
- $61.56 an hour
- Full-time
- Education
- Bachelor's degree
- Leadership
- Annual leave
8d
Drug and Alcohol Counsellor (Counsellor, Social Worker, Welfare Officer Lvl 1-2, Psychologist) - Perm FT or Temp PT
South Western Sydney Local Health District —Sydney Western Suburbs NSW
- $79,419 - $122,465 a year
- Part-time
- Management
- Communication skills
- Annual leave
- Parental leave
8d
Team Leader - headspace Early psychosis; Western Sydney
Uniting NSW.ACT —Mount Druitt NSW
- $58.77 - $68.19 an hour
- Full-time
- Hybrid work
- Education
- Bachelor's degree
- EMR systems
- Annual leave
Key Worker - North Western Sydney
Everyday Independence —Seven Hills NSW
- $80,104 - $94,122 a year
- Full-time
- Master's degree
- Experience working with children
- Education
- Parental leave
- Employee assistance program
Quick Apply
Spiritual and Pastoral Care Coordinator - Waitara
Catholic Healthcare —Waitara NSW
- $36.50 - $47.00 an hour
- Part-time
- Health insurance
- Parental leave
Quick Apply
8d
Director of Care & Operations
Radical Recruitment —Bonnyrigg NSW
- $130,000 - $140,000 a year
- Full-time
- Management
- Analysis skills
- In-person
Quick Apply
Behaviour Support Practitioner
Real Therapy Solutions —Bella Vista NSW
- Full-time
- Hybrid work
- Organisational skills
Quick Apply
Junior Behaviour Support- ABA Therapist/RBT
Little Rubix Therapy Centre —Burwood NSW
- $31.70 - $35.00 an hour
- Organisational skills
- In-person
- Care plans
- Travel reimbursement
Quick Apply
10d
Positive Behaviour Support Practitioner
ORS —Fairfield East NSW
- Full-time
- Experience working with children
Youth Lead Practitioner - Western Sydney
Everyday Independence —Parramatta NSW
- $78,101 - $100,130 a year
- Full-time
- Master's degree
- Bachelor's degree
- Social Work
- Parental leave
- Employee assistance program
Quick Apply
Pastoral Care Coordinator
HammondCare —St Leonards NSW
- Part-time
- Research
- Administrative experience
- Computer skills
- Parental leave
- Referral program
Lifestyle Coordinator - Greystanes
Southern Cross Care (NSW & ACT) —Greystanes NSW
- Full-time
- CPR Certification
- First Aid Certification
- Organisational skills
- Employee assistance program
- Referral program
Quick Apply

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Customer Service Team Member - Healthcare - Expression of Interest

Toll Group -
Eastern Creek NSW

Apply Now

Job Details

Full-time

Qualifications

Nutrition
CRM software
Customer service
SAP
Salesforce
Logistics
Patient service
Microsoft Office
Driver Licence
Communication skills

Full Job Description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Our customers produce goods from various parts of the healthcare ecosystem. From consumer healthcare products like vitamins to medical devices like contact lenses and robotic surgical instruments, Toll has the expertise and certifications to move and store various types of pharmaceutical and healthcare products. In specialised purpose-built facilities, our team can also manage unit dose packaging and vaccine storage and handling in cold rooms.

Customer Service Team Member – Eastern Creek, NSW

Expression of Interest Opportunity

Following our recent success in securing a new contract within the Healthcare division, we are excited to invite expression of interest applications for experienced Customer Service Team Members to join our team at our Eastern Creek, NSW facility. We have multiple opportunities available for experience Customer Service industry professionals to join our growing healthcare division.

The Customer Service Team Member plays a vital role in supporting Toll Healthcare’s national operations by delivering high-quality, compassionate service across the customer portfolio.

This role is critical in delivering exceptional service to all patients, home patients, healthcare professionals and caregivers who rely on nutrition products during some of the most challenging times in their lives. Our customers include individuals with complex medical needs, often under significant emotional and physical stress. Your ability to listen, empathize, and respond with patients will directly impact their wellbeing.

In addition to managing day-to-day customer interactions and resolving service enquiries, you will play a key role in learning and understanding the product portfolio to provide accurate guidance and support. The role also ensures seamless communication between external customers and internal teams, supports operational efficiency, and maintains compliance with Toll’s service standards and healthcare regulations.

You may also be assigned additional duties by management to support business needs and contribute to continuous improvement initiatives.

As a Customer Service Team Member, you will:

Deliver empathetic, professional support to all patients, homecare patients, caregivers, and healthcare professionals across national healthcare accounts.
Accurately process orders and coordinate timely deliveries, proactively communicating any delays or changes to minimize patient impact.
Resolve service issues, complaints, and claims with sensitivity and efficiency; escalate when necessary.
Develop strong product knowledge, particularly the customers nutrition range, to confidently assist with inquiries and product selection.
Use SAP or similar systems for order tracking, customer management, and documentation.
Collaborate with inventory, warehouse, transport, and clinical teams to ensure seamless service delivery.
Support onboarding of new customers and ensure smooth integration into Toll systems and processes.
Maintain accurate records of customer interactions and service requests in line with Good Documentation Practice and healthcare regulations.
Monitor service performance metrics and assist in preparing reports for internal and external stakeholders.
Contribute to continuous improvement initiatives and participate in team meetings and service improvement discussions.

Primary Responsibilities & Decisions/Level of Authority

Respond to customer enquiries via phone, email, and system portals with professionalism and care.
Make informed decisions within established guidelines to ensure smooth service coordination.
Maintain documentation standards in line with Good Documentation Practice and healthcare regulations.
Collaborate with internal stakeholders to support consistent and high-quality service outcomes.
Participate in service reviews and contribute insights to continuous improvement efforts.
Ensure alignment with Toll policies, procedures, and industry standards.
Engage in ongoing training and development to maintain up-to-date knowledge of systems, processes, and healthcare requirements.
Achieve performance goals, including maintaining high service quality.

About you

In order to be successful in this role, you will need:

Knowledge/Experience

Solid understanding of the healthcare industry and its regulatory environment.
Experience in customer service within healthcare, logistics, or related settings.
High attention to detail in processing orders and maintaining accurate documentation.
Demonstrated empathy and patience when supporting individuals in vulnerable situations.
Willingness to learn and develop deep product knowledge, particularly in enteral nutrition.
Proven ability to work collaboratively with internal and external stakeholders in a team-focused environment.

Technical/Professional

Strong communication and interpersonal skills with the ability to engage professionally and compassionately across multiple channels.
Proficiency in ERP and CRM systems; experience with JDA, SAP, or Salesforce is highly regarded.
High-level computer literacy, including Microsoft Office.

Qualifications – Education and/or professional

Valid Driver’s Licence.
Tertiary qualifications in the healthcare sector or a related discipline is desirable.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Apply Now

Refine Your Search

clinical team leader jobs in prospect, nsw

Customer Service Team Member - Healthcare - Expression of Interest

Peri-operative Services Data & Clerical Manager (Health Mgr Lvl 1) - Perm PT

Team Leader - headspace Early psychosis; Western Sydney

Team Leader (Clinical) - HASI Plus

Sales Specialist - Surgical Instruments (NSW South)

Quality, Risk and Clinical Governance Manager

Quality Improvement Specialist

Youth Lead Practitioner - South Western Sydney

Team Leader (Clinical) - HASI Plus

Drug and Alcohol Counsellor (Counsellor, Social Worker, Welfare Officer Lvl 1-2, Psychologist) - Perm FT or Temp PT

Team Leader - headspace Early psychosis; Western Sydney

Key Worker - North Western Sydney

Spiritual and Pastoral Care Coordinator - Waitara

Director of Care & Operations

Behaviour Support Practitioner

Junior Behaviour Support- ABA Therapist/RBT

Positive Behaviour Support Practitioner

Youth Lead Practitioner - Western Sydney

Pastoral Care Coordinator

Lifestyle Coordinator - Greystanes

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