In-Demand Customer service Jobs in Parramatta Nsw

Event Cinemas Hornsby_Frontline Cinema Worker
EVT Group —Hornsby NSW
- Management
- Customer service
- No degree
Retail Sales Assistant
Baby Bunting —Castle Hill NSW
- $15.81 - $33.48 an hour
- Part-time
- Customer service
- Parental leave
- Employee assistance program
Retail Sales Assistant
Star Phones Australia Pty Ltd —Parramatta NSW
- $26.55 - $30.00 an hour
- Part-time
- Customer service
- In-person
- Communication skills
- Employee discount
Quick Apply
Event Cinemas Top Ryde - Cinema Worker Level 2
EVT Group —Ryde NSW
- Management
- Customer service
- No degree
Guest Service Agent
Accor Apartments & Realty —Paramatta NSW
- Weekend availability
- Hospitality
- Front desk
- Communication skills
Kathmandu Casual Sales Assistant: Redyard
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Auburn NSW
- Day shift
- Employee discount
Receptionist/Administration Officer
Paramount Audiology —Parramatta NSW
- $32 - $39 an hour
- Part-time
- Medical office experience
- In-person
- Medical terminology
- Free parking
- Employee discount
Quick Apply
Casual Sales Assistant |Goldmark Parramatta
Goldmark —Parramatta NSW
- Sales
- Customer service
- Merchandising
- Employee discount
Guest Service Agent - Part Time
PARKROYAL Parramatta —Parramatta NSW
- $34.19 an hour
- Part-time
- Hospitality
- In-person
- Employee assistance program
Quick Apply
2d
Event Cinemas Top Ryde - Cinema Worker Junior
EVT Group —Ryde NSW
- Communication skills
Event Cinemas Castle Hill - Gold Class Team Member
EVT Group —Castle Hill NSW
- Management
- Customer service
- Cleaning
7d
Kathmandu Casual Sales Assistant: Castle Towers
KMD Brands, Rip Curl, Ozmosis, Kathmandu, Oboz —Castle Hill NSW
- Day shift
- Employee discount
2d
Part Time Team Member
Hero Sushi —Parramatta NSW
- From $27.81 an hour
- Part-time
- Hospitality
- CPR Certification
- Cooking
Quick Apply
3d
Administration Officer
NSW Health —Westmead NSW
- $34.93 - $36.09 an hour
- Part-time
- Administrative experience
- Clinic
- Organisational skills
9d
Customer Assistant - Wetherill Park
dusk —Wetherill Park NSW
- Employee assistance program
Tea Barista / Team Member
Bubbletea Parramatta Westfield —Parramatta NSW
- $15 - $30 an hour
- Part-time
- Customer service
- In-person
- Cash handling
- Employee discount
Quick Apply
Customer Service/Receptionist
Your Family dentist —Blacktown NSW
- $30 - $35 an hour
- Part-time
- Customer service
- Medical office experience
- In-person
Quick Apply
Retail Sales Assistant (Beauty & Cosmetic store) - Melrose Park
LaCosmetique —Melrose Park NSW
- From $26.55 an hour
- Part-time
- Sales
- Customer service
- POS
- Employee discount
Quick Apply
Food & Beverage Attendant
ITALIAN STREET KITCHEN —Parramatta NSW
- $27.08 - $40.62 an hour
- Part-time
- Serving
- Customer service
- POS
- Employee discount
- Referral program
Quick Apply
5d
Sales Assistant -Top Ryde
Ugg Express —Ryde NSW
- $33.19 an hour
- Bilingual
- Sales
- Customer service
- Employee discount
Quick Apply

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Event Cinemas Hornsby_Frontline Cinema Worker

EVT Group
Hornsby NSW

Apply Now

Job Details

Casual

Qualifications

Management
RSA
Customer service
Property maintenance
TMS
Cleaning
Security
LMS

Full Job Description

Title: Cinema Employee Level 2

Position Overview:
A team member at this level has completed induction and training to attain the competency required to perform work within the scope of this level; or holds the equivalent experience or expertise required to perform work within the scope of this level.
Provides exemplary customer service and executes tasks associated with supporting the operation of a cinema entertainment complex to the highest standard.
Is responsible for the quality of their own work, while subject to routine supervision either individually or in a team environment on a range of tasks.
Makes decisions and exercises discretion in relation to routine matters within their area of work, drawing on their skill, training, and knowledge for this level.
Subject to knowledge and skill at this level, this team member may operate flexibly as required between work areas.
May be undertaking training as a bio-box operator, subject to routine supervision.

Our Vision is being leaders in creating experiences and properties that escape the ordinary.
Our Purpose is to make the day better for ourselves, each other, our group, our customers, and communities.
We do this by living our values of empowerment, possibilities, and community. We achieve our Vision and Purpose by delivering on our goals and values.
Our Goals

Growing revenue above market
Maximise assets
Business transformation

Our Values

Empowerment: We make it happen
Possibilities: We evolve and innovate
Community: We make the connection

Cinema Worker Level 2 Key Accountabilities

General Cinema Duties
Continuously monitor and consistently deliver customer service to a high standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
Actively contribute to and participate in all cinema campaigns.
Follow Workplace Health and Safety policies and procedures including emergency procedures.
Attend and complete all mandatory training sessions as designated by EVT.
Assist fellow employees as needed, fostering a cooperative and supportive work environment.
Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.
Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
Security knowledge and awareness.
Queue management and crowd control.
Lost property maintenance.
Retail Customer Service
Proficiency in register operation and ticketing systems.
Product and service knowledge.
Cash preparation and responsibility for own till.
Conduct self-audits and ensure financial balance through attention to detail and accuracy.
Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
Maintain product stock levels and presentation, in accordance with planograms where applicable.
Assist with stock control through accurate stock handling. Support preparation for stocktake as required.
RSA qualifications as required.
Cinema Attendant
Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.
Presentation and minor maintenance of games machines.
Queue management and crowd control including allocated seating management.
Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
4. Bio-Box Training
Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
Monitor the delivery of alternative content including live satellite streaming and special event screenings.
TMS daily scheduled session check.
Audio Video content requirements for Conference and Events (AV equipment, laptops, audio format changes etc.).
Knowledge in film programming.
General maintenance within the cinema complex as appropriate to skill and knowledge at this level.

KPI’s

KPI - Operational Responsibility for Cinema

NPS results.
Achieve a sound level of competence in cash handling.
Food and beverage prepared and served to a high standard and in a timely manner.
Performs effective suggestive selling and upselling techniques.
Accurate handling of stock.
Completes service checklists.
Effectively manages cinema turnaround times.
General level of interest in the role.
Willingness to help others.
Support of fellow employees.

Skills and Experience

These are the desired skills and experience for this role:

Competent in basic Maths and English
Competent in cash handling

Behavioural Capabilities
The following are the mindsets and behaviours required for this role:

Customer Focused: Dedicated to delivering excellence in customer sentiment. Continuously strives to improve customer sentiment.
Contributing to the team: Focused on creating a team-oriented workplace which fosters collaboration between colleagues.
Communication: Displays effective communication with all team members and customers.
Decision Making: Ability to make effective decisions.
Work Standards: All tasks are completed to the highest standards.
Personal Presentation: Maintains personal presentation and grooming.
Safety Awareness: a commitment to following policies and procedures. Active participation and engagement in company health and safety initiatives.

Apply Now

Refine Your Search

customer service jobs in parramatta nsw

Event Cinemas Hornsby_Frontline Cinema Worker

Retail Sales Assistant

Retail Sales Assistant

Event Cinemas Top Ryde - Cinema Worker Level 2

Guest Service Agent

Kathmandu Casual Sales Assistant: Redyard

Receptionist/Administration Officer

Casual Sales Assistant |Goldmark Parramatta

Guest Service Agent - Part Time

Event Cinemas Top Ryde - Cinema Worker Junior

Event Cinemas Castle Hill - Gold Class Team Member

Kathmandu Casual Sales Assistant: Castle Towers

Part Time Team Member

Administration Officer

Customer Assistant - Wetherill Park

Tea Barista / Team Member

Customer Service/Receptionist

Retail Sales Assistant (Beauty & Cosmetic store) - Melrose Park

Food & Beverage Attendant

Sales Assistant -Top Ryde

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