In-Demand Hybrid customer service Jobs in Parramatta, Nsw

Customer Service Officer
Transport For NSW —Parramatta NSW
- $100,123 - $110,138 a year
- Full-time
- CRM software
- Customer service
- Salesforce
4d
Customer Service Consultant
Cushman & Wakefield —Parramatta NSW
- Full-time
- Hybrid work
- Customer service
Quick Apply
1d
Customer Service Officer
Link Group —Parramatta NSW
- Rotating roster
- Customer service
- Financial services
Contact Services Officer
iCare External —Parramatta NSW
- $78,000 a year
- Contract
- Hybrid work
- Customer service
- Office
- Administrative experience
- Employee assistance program
- Gym membership
Mortgage Broker
Award Mortgage —Sydney NSW
- $110,000 - $160,000 a year
- Contract
- Hybrid work
- Sales
- Customer service
- Communication skills
- Work from home
- Professional development assistance
Quick Apply
Customer Service Officer
BGIS —Parramatta NSW
- $65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
- Employee discount
1d
Customer Service Representative (Inbound Contact Centre)
My NRMA —Sydney Olympic Park NSW
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Annual leave
Quick Apply
Customer Service Representative
Baxter —Old Toongabbie NSW
- Hybrid work
- CRM software
- Customer service
- Salesforce
Member Care Consultant
HCF —Parramatta NSW
- Full-time
- Hybrid work
- Sales
- Communication skills
- Parental leave
- Pet insurance
14d
Executive Assistant
NSW Department of Communities and Justice —Parramatta NSW
- $116,981 - $129,492 a year
- Full-time
- Organisational skills
- Communication skills
- Employee assistance program
10d
Inbound Customer Service Representative
Teachers Health —Sydney NSW
- $92,902 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Health insurance
- Employee discount
14d
Client Service Officer - Estate Planning and Administration
NSW Department of Communities and Justice —Parramatta NSW
- $87,199 - $95,482 a year
- Morning shift
- Hybrid work
- Customer service
- Parental leave
- Employee assistance program
1d
Business Support Coordinator
NSW Department of Communities and Justice —Parramatta NSW
- $102,936 - $113,579 a year
- Call employer
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
1d
EVENING SALES CONSULTANT
ARAN LEGAL AUSTRALIA —Parramatta NSW
- From $25 an hour
- Part-time
- Hybrid work
- Sales
- Customer service
- Communication skills
Quick Apply
Client Executive
Aon Corporation —Parramatta NSW
- Hospitality
- Management
- Customer service
Customer Service Administrator
Office of the Children's Guardian —Sydney NSW
- $87,199 - $95,482 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
8d
Property Consultant
Global Realty —Sydney NSW
- Up to $150,000 a year
- Contract
- Hybrid work
- Sales
- Financial services
Quick Apply
Finance Officer
NSW Department of Communities and Justice —Parramatta NSW
- $87,199 - $95,482 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Parental leave
- Employee assistance program
10d
Customer Service Representitive
ResMed —Sydney NSW
- Full-time
- Hybrid work
- No degree
Customer Service Representative
Tilray —Sydney NSW
- Full-time
- CRM software
- Salesforce
- ERP systems
16h

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Customer Service Officer

Transport For NSW -
Parramatta NSW

Apply Now

Job Details

Permanent | Full-time
$100,123 - $110,138 a year
4 days ago

Qualifications

CRM software
Pegasystems
Customer service
Salesforce
Microsoft Office
Organisational skills
Communication skills

Full Job Description

Organisation/Entity: Transport For NSW
Job category: Projects

Job location:
Parramatta, NSW, AU, 2150

#job-location.job-location-inline { display: inline; }
Job reference number: 110323
Employment type: Permanent Full-Time
Salary range: $100123.0-$110138.0
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You put people at the heart and take pride in the impact of your work.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll:
Play a key part in delivering efficient, accurate and customer-focused services by processing applications, managing customer accounts, and resolving enquiries, complaints and complex cases. You'll apply policies, procedures and business rules to make informed decisions, process financial transactions, and achieve fair and consistent customer outcomes. Working collaboratively across teams, you'll contribute to continuous improvement initiatives, maintain accurate records, and support the delivery of high-quality customer and business outcomes.

What You Will Be Involved In

Processing customer applications and maintaining accurate customer account and case records.
Investigating and resolving customer enquiries, complaints, disputes and complex account matters to achieve fair, consistent and timely customer outcomes.
Preparing clear, professional and customer-focused written correspondence.
Applying policies, procedures and business rules to make informed decisions and recommendations.
Processing financial adjustments, refunds and reconciliations in accordance with delegated authority and compliance requirements.
Identifying recurring customer issues, process inefficiencies and improvement opportunities, and contributing recommendations to enhance customer and business outcomes.
Participating in cross-skilling, knowledge sharing and continuous improvement activities to strengthen team capability and service delivery.
Working collaboratively with internal stakeholders to support operational priorities, resolve complex matters and improve the customer experience.
Using customer and operational systems to maintain data integrity, support decision-making and deliver quality customer outcomes.

For more information on the role and business unit, view the role description and information pack.

About you

Recent experience delivering services to external customers and managing customer enquiries, complaints and feedback in an operational customer service environment.
Strong communication skills, with the ability to manage customer interactions and prepare clear, professional correspondence.
The ability to investigate issues, analyse information and make sound decisions to achieve positive customer outcomes.
Experience applying policies, procedures and business rules accurately and consistently.
Strong attention to detail and organisational skills, with the ability to maintain accurate records and manage workloads effectively.
The ability to manage competing priorities and work collaboratively in a team environment.
Proficiency in Microsoft Office and customer or case management systems.
A proactive, adaptable approach, with a commitment to continuous improvement and enhancing the customer experience.
Experience with Salesforce Lightning, Pega or similar CRM platforms will be highly regarded.
Knowledge of customer schemes, concessions and ministerial correspondence will be highly regarded.

Working Arrangements

This role has a mandatory requirement to work from the Parramatta office on Tuesdays and Wednesdays.
While the role offers flexibility, employees are required to remain in the office until 3:30 pm on these designated office days.
The role supports a flexible working environment, balanced with operational and team requirements.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Thursday 20 August 2026

For more information about this role, please contact [email protected].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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Refine Your Search

hybrid customer service jobs in parramatta, nsw

Customer Service Officer

Customer Service Consultant

Customer Service Officer

Contact Services Officer

Mortgage Broker

Customer Service Officer

Customer Service Representative (Inbound Contact Centre)

Customer Service Representative

Member Care Consultant

Executive Assistant

Inbound Customer Service Representative

Client Service Officer - Estate Planning and Administration

Business Support Coordinator

EVENING SALES CONSULTANT

Client Executive

Customer Service Administrator

Property Consultant

Finance Officer

Customer Service Representitive

Customer Service Representative

I want to receive the latest job alert for hybrid customer service in parramatta, nsw

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