In-Demand Contact center team leader Jobs in Parramatta, Nsw

Operations Manager
Amazon Commercial Services Pty Ltd —Moorebank NSW
- Full-time
- Engineering
- Master's degree
- Analysis skills
Branch Services Coordinator
Department of Customer Service —Sydney NSW
- $116,981 - $129,492 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
9d
Customer Care Team Leader
Baxter —Old Toongabbie NSW
- Weekend availability
- Microsoft Word
- CRM software
- Microsoft Excel
1d
Senior Data Center Capacity Delivery Manager, AUS
Anthropic —Sydney NSW
- Hybrid work
- Education
- Bachelor's degree
- Construction experience
- Parental leave
Senior Workplace Investigations Manager
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Manufacturing
- Leadership
10d
Contact Centre Ambassador
Richemont —Sydney NSW
- Weekend availability
- CRM software
- Customer service
- Salesforce
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT Ltd —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Service Desk Analyst (Maternity Replacement) : 12 month Contract
NTT DATA —Sydney NSW
- Full-time
- Hybrid work
- Education
- Communication skills
Executive Assistant & Transformation Program Manager
Otis —Sydney NSW
- Full-time
- Communication skills
Sr. Manager, Customer Success & CX, APAC
Dialpad —Sydney NSW
- CRM software
- Management
- Computer Science
Quick Apply
Warehouse Team Member(m/f/d)
KARL STORZ —Macquarie Park NSW
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Commuter assistance
- Annual leave
Vendor Manager, Global Retail Imports, 12 months Fixed Term Contract
Amazon Commercial Services Pty Ltd —Sydney NSW
- Full-time
- Bachelor's degree
- Leadership
- Commuter assistance
- Health insurance
Customer Success Manager
NielsenIQ —Sydney NSW
- Full-time
- CRM software
- Analysis skills
- AI
- Employee assistance program
Quick Apply
Sr Partner Account Manager
Workday —Sydney NSW
- Full-time
- Management
- Sales
- Salesforce
- Flexible schedule
ANZ Marketing Leader
Advanced Micro Devices, Inc —Sydney NSW
- 8 hour shift
- Sales
- Presentation skills
- AI
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi —Macquarie Park NSW
- Full-time
Distribution Support Specialist
Bio-Rad Laboratories —Sydney NSW
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance program
Demand Generation Sales Leader, Growth team
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- CRM software
- Management
- Sales
AWS Support Business Development Manager, ANZ Enterprise Support, Enterprise Support, ANZ
Amazon Web Services Australia Pty Ltd —Sydney NSW
- Full-time
- Sales
- Salesforce
- Business development
Data Center Energy Lead, Australia
Anthropic —Sydney NSW
- Hybrid work
- Education
- Bachelor's degree
- AI
- Parental leave

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contact center team leader jobs near parramatta, nsw

Operations Manager

Amazon Commercial Services Pty Ltd -
Moorebank NSW

Apply Now

Job Details

Full-time

Qualifications

Engineering
Logistics
Master's degree
Analysis skills
Bachelor's degree
Store management
Kaizen
Leadership
Communication skills

Full Job Description

DESCRIPTION

Here at Amazon we are currently seeking for experienced Operations Managers to join our Leadership Fulfillment team at our site in Moorebank for night shift.

This is an excellent opportunity to be part of the AU Fulfillment Center (FC) leadership team during its phase of expansion and growth, whereby you get to define the process flows and shape up standard work routines as the operations scale up.

As an Operations Manager, you’ll deliver inspiring, inclusive leadership for the teams you supervise. But at the same time, you don’t shy away from getting involved whenever necessary.

You’ll be directly responsible for supervising a team of Area Managers and their direct reports: meanwhile, you will report to the Site Lead of your Fulfillment Center. The quality of your leadership is key to achievement in this role: you’ll motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with that of the business.

Another key aspect of your role will be to coordinate on numerous process improvement projects, with the aim of streamlining all activities, both for yourself and the team members you supervise. The ideas, innovation and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.

Please note the shift pattern is based on 4 nights on and 3 days off.

Key Job Responsibilities:

Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site,
Build and develop high-performing teams by working alongside leaders, providing ongoing coaching and empowering individuals to achieve both operational and career goals,
Become a subject matter expert on specific, larger-scale processes and activities within FCs,
In your inventory control and systems environment, you’ll handle timely data collection, updating operations metrics on an hourly basis,
You’ll aim to help teams succeed in meeting goals, reduce cost per unit, continuously improve processes and quality and ensure a high-quality customer experience,
Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels,
Implement process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon Operations network.

BASIC QUALIFICATIONS

Proven leadership experience in a similar, innovative logistics, distribution, manufacturing or fast pace retail environment with multi site/store management experience,
Previous experience in leading large, diverse teams,
Experience in employee and performance management experience
Excellent communication skills, both verbal and written,
Proven ability in establishing and carry out root cause analysis, and then extract and analyse the data you generate.

PREFERRED QUALIFICATIONS

Experience with performance metrics, process improvement and Lean techniques,
Demonstrated problem solving skills and analytical skills,
Experience with a contingent workforce during peak seasons,
Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous,
Completed Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

contact center team leader jobs in parramatta, nsw

Operations Manager

Branch Services Coordinator

Customer Care Team Leader

Senior Data Center Capacity Delivery Manager, AUS

Senior Workplace Investigations Manager

Contact Centre Ambassador

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Service Desk Analyst (Maternity Replacement) : 12 month Contract

Executive Assistant & Transformation Program Manager

Sr. Manager, Customer Success & CX, APAC

Warehouse Team Member(m/f/d)

Vendor Manager, Global Retail Imports, 12 months Fixed Term Contract

Customer Success Manager

Sr Partner Account Manager

ANZ Marketing Leader

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Distribution Support Specialist

Demand Generation Sales Leader, Growth team

AWS Support Business Development Manager, ANZ Enterprise Support, Enterprise Support, ANZ

Data Center Energy Lead, Australia

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