About the opportunity
As a Transport Customer Support Coordinator, you'll play a key role in helping our transport network run smoothly by providing timely, accurate and customer-focused support to both internal and external stakeholders. Reporting to the Manager Transport Customer Support, you'll work closely with fellow coordinators, the Senior Transport Customer Support team, Transport Operations and customers to ensure transport bookings, equipment requests and enquiries are resolved efficiently and professionally.
Success in this role means delivering outstanding customer experiences, maintaining accurate operational information, meeting service level commitments, and contributing to the continuous improvement of our transport support services.
This is a full-time fixed-term opportunity, with an anticipated start in October and expected to conclude in January, with the potential for extension subject to business requirements. You'll join a supportive and collaborative team during a busy operational period, working with colleagues across a geographically dispersed network to deliver great outcomes for our customers. The role offers a hybrid working model with the flexibility to work from home up to three days per week.
You'll also
- Coordinate and schedule transport and equipment requests while ensuring timely and accurate execution of operational activities.
- Collaborate with team members across multible locations, supporting one another to deliver excellent customer service during peak operational periods.
- Respond to customer enquiries, escalations and complaints across phone, email and virtual channels, driving positive customer outcomes.
- Maintain and update operational systems to support efficient service delivery and resolution of customer requests.
- Identify service issues, escalate complex matters where required, and contribute ideas that improve customer experience and operational efficiency.
About you
You're a resilient and customer-focused professional who thrives in a fast-paced environment where priorities can change quickly. You enjoy solving problems, building strong relationships and working collaboratively to achieve team outcomes. With strong communication skills and a keen eye for detail, you're motivated by delivering exceptional service and finding better ways of working. You embody Australia Post's values of Trust, Inclusivity, Empowerment and Safety while putting customers at the centre of everything you do.
You'll also
- Have experience in a customer service and/or transport coordination environment.
- Demonstrate the ability to manage competing priorities and work effectively in a deadline-driven setting.
- Possess strong communication, problem-solving and system navigation skills, with experience using multiple systems simultaneously.
What else is in it for you?
- Enjoy a hybrid working arrangement, with the opportunity to work from home up to 3 days per week and spend 2 days in the office.
- Join a supportive and collaborative team that works together to successfully navigate busy operational periods and deliver great outcomes for customers.
- Full-time fixed-term opportunity commencing in October and expected to run through to January, offering the opportunity to gain valuable experience within a large and complex operational environment.
- Flexible location options, with Dandenong preferred, however Melbourne-based candidates will also be considered.
- Build your experience across a large and complex operational network, working with a broad range of stakeholders.
- Bring your whole self to work every day and be supported by a welcoming, inclusive and respectful team environment.
All walks, one route
It takes a lot of us to deliver for every Australian and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.
We welcome people all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at [email protected] or on 03 8737 9415.
