In-Demand Customer experience specialist Jobs in Northern Territory

Customer Success Manager
NEC Corporation —Darwin NT
- Management
- Leadership
- Communication skills
- Health insurance
- Parental leave
Desktop Support Officer
Axiom Technologies —Darwin NT
- Part-time
- Remote
- Microsoft Outlook
- Management
- Customer service
ICT Application Support Specialist
Amentum —Alice Springs NT
- Full-time
- Computer science
- Microsoft Access
- Office
Administration Officer - Operations
K & S Freighters —Berrimah NT
- Microsoft Office
- Administrative experience
- Communication skills
- Health insurance
- Parental leave
Marketing Specialist
Global Genie Marketing and IT Services Pty Ltd —Darwin NT
- $75,000 - $85,000 a year
- Full-time
- Management
- Marketing
- Analysis skills
Quick Apply
11d
Customer Banking Specialist
Commonwealth Bank —Northern Territory
- Part-time
6d
Client Strategy & Digital Marketing Manager
ArcByte Pty Ltd —Palmerston NT
- $80,000 - $100,000 a year
- Full-time
- Management
- Recruiting
- In-person
Quick Apply
Communications and Media Specialist
Power and Water Corporation —Darwin NT
- Full-time
- Management
- Administrative experience
- Communication skills
2d
Property Management Specialist
Airport Development Group —Darwin NT
- Contract
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee discount
Member Service Consultant - People First Bank, Palmerston Branch
People's Choice Credit Union —Northern Territory
- Part-time
- Customer service
- Health insurance
- Employee assistance program
7d
Relationship Manager, Business & Private Banking - Darwin
ANZ Banking Group —Darwin NT
- Full-time
5d
Dental Assistant/Receptionist
Alice Dental Associates —Alice Springs NT
- $30 - $34 an hour
- Overtime
- Customer service
- In-person
Quick Apply
Support Member Service Consultant- People First Bank, Casuarina
People's Choice Credit Union —Northern Territory
- Part-time
- Customer service
- Health insurance
- Employee assistance program
7d
Restoration Technician
Elite Maintenance Services Group —Darwin NT
- $32 - $36 an hour
- Part-time
- In-person
Quick Apply
| Paspaley
Jewellers Association of Australia —Darwin NT
- Overtime
- Sales
- Manufacturing
- Communication skills
Assistant - Catering
Compass Group Australia —Darwin NT
- $27.09 an hour
- Customer service
- POS
- Organisational skills
- On-the-job training
Internal Sales Representative
Linde —Winnellie NT
- Sales
- Customer service
- Welding
Logistics Operation Specialist
Amentum —Alice Springs NT
- Full-time
- Forklift
- Administrative experience
- Analysis skills
Senior Logistics Specialist
Amentum —Alice Springs NT
- Full-time
- CPR Certification
- Forklift
- Administrative experience
Branch Manager
Elders —Katherine NT
- Full-time
- Management
- Sales
- Customer service

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Customer Success Manager

NEC Corporation
Darwin NT

Apply Now

Job Details

Benefits

Health insurance
Parental leave
Employee assistance program
Paid volunteer leave
Salary packaging
Insurance services

Qualifications

Management
ITIL
Leadership
Communication skills

Full Job Description

About the role

As Customer Success Manager, you'll play a critical role delivering Managed Services for a government client, acting as the primary point of contact for core ITIL functions and overseeing the delivery, performance, and governance of IT Services.

You'll lead a multidisciplinary Service Management team, including Change Coordinators, Service Improvement Leads, Problem Coordinators, and Service Improvement Analysts; ensuring ITIL-aligned processes are effectively executed and optimised. Working closely with the customer, you'll address service issues, provide performance reporting, and ensure Service Delivery meets all contractual obligations while driving continuous improvement across all service management functions.

You'll also align NEC's IT services with the customer's strategic objectives, ensuring solutions are delivered efficiently, cost-effectively, and in support of broader business goals.

What You'll Be Doing

Act as the escalation point for core ITIL functions, ensuring customer success and satisfaction
Lead, mentor, and manage service management teams, including Change Coordinators, Service Improvement Leads, Problem Coordinators, and Service Improvement Analysts
Oversee Change, Problem, and Continual Service Improvement activities to maintain service stability, availability, and performance
Proactively identify and address customer needs, pain points, risks, and growth opportunities
Collaborate cross-functionally with implementation, operations, and IT support teams to deliver exceptional customer experiences
Own service governance, including service reviews, reporting, and executive-level presentations
Provide regular performance reporting and insights to customers and internal stakeholders
Drive continuous improvement initiatives to enhance service quality, efficiency, and outcomes
Influence stakeholders and present compelling proposals

Skills & Experience

Proven success in a customer-facing ICT role, ideally within managed services
Extensive experience in IT managed services or IT-focused service delivery
Demonstrated leadership managing and developing diverse operational and service management teams
Strong understanding of ITIL practices, particularly Change, Problem, and Continual Service Improvement
Exceptional communication skills, with the ability to build trusted relationships at all levels
A strong passion for customer experience and long-term client success
Experience overseeing daily IT operations in complex environments
Confidence engaging with technical specialists, senior leadership, and customer executives

What's in It for You?

Extra rewards - bonus and wellness days after 6 months
Wellbeing covered - health insurance discounts, EAP support, and wellbeing programs
Work–life perks - 14 weeks paid parental leave, extra leave options, and paid volunteer days
Everyday savings - retail, travel, entertainment and salary packaging benefits

Our Purpose

At NEC, we are committed to creating social values centered on safety, security, fairness, and efficiency, working towards a sustainable world where everyone can achieve their full potential.

If you're ready to join a dynamic and innovative team, apply now for this exciting Customer Success Manager role at NEC Australia Pty Ltd.

NEC is an equal opportunity employer that welcomes and encourages applications from all backgrounds, communities, and industries. We are committed to maintaining a diverse and supportive environment, so we can thrive together!

Apply Now

Refine Your Search

customer experience specialist jobs in northern territory

Customer Success Manager

Desktop Support Officer

ICT Application Support Specialist

Administration Officer - Operations

Marketing Specialist

Customer Banking Specialist

Client Strategy & Digital Marketing Manager

Communications and Media Specialist

Property Management Specialist

Member Service Consultant - People First Bank, Palmerston Branch

Relationship Manager, Business & Private Banking - Darwin

Dental Assistant/Receptionist

Support Member Service Consultant- People First Bank, Casuarina

Restoration Technician

| Paspaley

Assistant - Catering

Internal Sales Representative

Logistics Operation Specialist

Senior Logistics Specialist

Branch Manager

I want to receive the latest job alert for customer experience specialist in northern territory

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