In-Demand Client services coordinator Jobs in North Melbourne, Vic

Support Coordinator
Permalink Support Services —Heatherton VIC
- $40.23 an hour
- Full-time
- Management
- Microsoft Office
- Administrative experience
- Travel reimbursement
- Employee assistance program
Quick Apply
Support Coordinator
MYPAL HOME CARE —Melbourne VIC
- $40 - $45 an hour
- Part-time
- Experience working with children
- Case management
- In-person
Quick Apply
8d
Rostering & Administration Coordinator
ISS —Melbourne VIC
- Part-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Administration Assistant - 12 month fixed term contract
Davies Collison Cave —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
10d
Customer Service Coordinator- Allied Health & Wellness Services
Regis Aged Care —Mill Park VIC
- Overtime
- Management
- Customer service
- Microsoft Office
- Health insurance
- Annual leave
NDIS Support Coordinator
Blue Star Homecare —Melbourne VIC
- Part-time
- Case management
- Employee assistance program
NDIS Participant Case Manager/Coordinator- Melbourne - Immediate Start!
LHR —Melbourne VIC
- $48 - $60 an hour
- Urgently hiring
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Co-working Site Coordinator at CLIK Collective West Footscray
CLIK Collective —West Footscray VIC
- $56,000 - $58,500 a year
- Part-time
- Senior Secondary Certificate of Education
- In-person
Quick Apply
4d
NDIS Administration Coordinator
Victorian Government —Melbourne Western Suburbs VIC
- $87,003.00 - $96,181.28 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Front desk
- Employee assistance program
9d
Smile Squad Engagement & Program Coordinator
healthAbility —Melbourne VIC
- $90,000 - $96,000 a year
- Full-time
- Administrative experience
- No degree
- Communication skills
4d
Community Assessment & Care Finder Officer
Bayside City Council —Sandringham VIC
- $6.00 - $101,833.74 a year
- Part-time
- Remote
- Communication skills
- Work from home
- Parental leave
11d
Support At Home Case Manager
Ryman Healthcare —Wheelers Hill VIC
- Full-time
- Hybrid work
- Nursing
- Customer service
- Case management
Service Coordinator
Kanda —Melbourne VIC
- Full-time
Quick Apply
10d
Facilities Coordinator/Receptionist
JLL —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Parental leave
Client Services & Reception Team Leader
Ashurst LLP —Melbourne VIC
- Full-time
- Customer service
- Communication skills
- Health insurance
- Gym membership
Strategic Events and Internal Communications Coordinator
AMES Australia —Melbourne VIC
- $87,354 a year
- Full-time
- Remote
- Management
- Marketing
- Communication skills
- Employee assistance program
- Employee discount
Catering Event Coordinator
Abbotsford Food Hall —Abbotsford VIC
- From $35 an hour
- Urgently hiring
- Hospitality
- Customer service
- English
Quick Apply
Linen Services Coordinator
Victorian Government —Melbourne Western Suburbs VIC
- $87,003.00 - $96,181.28 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Leadership
- Employee assistance program
1d
Linen Services Coordinator
The Royal Children's Hospital —Parkville VIC
- $87,003.80 - $96,181.28 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Leadership
- Employee assistance program
1d
Enquiries Coordinator
The Commons —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Parental leave
- Free food
Quick Apply
4d

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Support Coordinator

Permalink Support Services -
Heatherton VIC

Quick Apply

Job Details

Full-time | Casual
$40.23 an hour

Benefits

Travel reimbursement
Employee assistance program

Qualifications

Management
Microsoft Office
Administrative experience
Driver Licence
Case management
Budgeting
Working with Children Check
Communication skills
Time management

Full Job Description

THE ORGANISATION:

Permalink Support Services is a registered National Disability Insurance Scheme (NDIS) Provider that offers Homecare & Community Care services, Coordination, Therapy, Housing, Supported Independent Living and Job Active Programs, to people with a disability.

Servicing all regions of Metropolitan Melbourne, Permalink is rapidly growing and expanding its care services with more than 500 Support Workers & Clients to date.

The Role:

Support Coordinator is one of the highest-ranking executives at Permalink Support Services, and their primary responsibilities includes client intake, management, business development, providing conflict resolution services, and acting as the main point of communication between the client, support coordinator/stakeholders, and our administration teams.

The role is being offered as an ongoing 38hrs/week, contract leading to full - time, Monday – Friday 9 am – 5 pm.

Benefits & Culture

Working in an environment with defined management structures and processes, where a Service Specialist is a highly valued team member
Employee allowances
Monthly employee events, functions, and activities
Long Service Leave
Employee Assistance Program
You will have the ability to have a broad remit and be influential across the organisation.
Variety of learning and professional development opportunities
Opportunity to transition into a full–time role after 6 months of continuous performance

POSITION RESPONSIBILITIES:

As a Support Coordinator, you will be responsible for managing a portfolio of NDIS participants and ensuring they receive high-quality, person-centred supports that align with their goals and funding.

Your key responsibilities include:

Manage a caseload of NDIS participants and act as their primary point of contact.
Assist participants to understand and implement their NDIS plans using clear and accessible language.
Conduct participant onboarding, including completing service agreements and service bookings.
Develop strong relationships with participants, families, carers, support workers, and external stakeholders.
Coordinate and monitor supports to ensure services are delivered in line with participant goals and available funding.
Liaise with internal service delivery teams to ensure appropriate staff matching and effective rostering.
Monitor participant budgets and support utilisation to maximise outcomes.
Maintain accurate participant records, progress notes, reports, and documentation within organisational systems.
Manage incidents, complaints, and participant feedback in accordance with organisational policies.
Ensure compliance with NDIS Practice Standards, company policies, and relevant legislation.
Collaborate with internal teams to identify opportunities for service improvements and business growth.
Participate in mandatory training, team meetings, and continuous quality improvement initiatives.

SELECTION CRITERIA:

To be successful in this role, you will possess:

Essential:

Minimum 1 years' experience working within the disability, community services, health, or aged care sector.
Qualification in Disability, Community Services, Social Work, Health, Human Services, or a related field.
Demonstrated experience supporting participants within the NDIS or a similar person-centred environment.
Excellent communication and interpersonal skills with the ability to build strong relationships.
Strong organisational and time management skills with the ability to manage competing priorities.
High level of computer literacy and confidence using client management systems and Microsoft Office.
Excellent documentation, reporting, and administrative skills.
Strong problem-solving, negotiation, and decision-making abilities.
Ability to work independently while contributing positively within a team environment.
Current NDIS Worker Screening Check (or willingness to obtain).
Current Working with Children Check.
Current Australian Driver's Licence.
Reliable, roadworthy vehicle with appropriate insurance.
Full Australian working rights.

Desirable:

Previous experience in Support Coordination or Case Management.
Strong understanding of the NDIS, NDIS Practice Standards, and disability legislation.
Knowledge of participant budgeting, service agreements, and NDIS funding processes.

OUR VISION:

Our vision is to be a valued partner in creating positive changes to enable all people with a disability to be respected equally and reach their full potential to live a prosperous life.

OUR MISSION AND VALUE:

Our mission is to respect and empower all people to be the best version of themselves and to become the number one choice for disability service providers across Victoria within the next 10 years.

Our values are the people we support where individualised services are designed with their interests, needs and care. We base our services as set out by the National Standards for Disability Services:

Rights. The service promotes individual rights to freedom of expression, self-determination and decision-making, and actively prevents abuse, harm, neglect and violence.
Participation and Inclusion. The service works with individuals and their families, friends and carers to promote opportunities for meaningful participation and active inclusion in society.
Individual Outcomes. Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals.
Feedback and Complaints. Regular feedback is sought and used to inform individual and organisation-wide service reviews and improvement.
Service Access. The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way.
Service Management. The service has effective and accountable service management and leadership to maximise outcomes for individuals.

To Apply:

Please forward your resume to the email indicated or by selecting ‘Apply for this job’. You may also contact 1300 737 625, option 4

Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.

Casual Role: 38 hours per week

Working hours 9:00 AM-5:00 PM Monday-Friday

After 6 months of continuous performance, you will be offered a Full-Time position.

Job Types: Full-time, Casual

Salary: $40.23 per hour + allowances + 12% super + Leave entitlements

Full-Time: $79,494.48+ 12% Super+ Leave Entitlements

Job Types: Full-time, Permanent, Casual

Benefits:

Travel reimbursement

Experience:

Support Coordination or Client Services Management: 1 year (Preferred)

Work Authorisation:

Australia

Work Location: In Person

Pay: $40.23 per hour

Work Location: In person

Quick Apply

Refine Your Search

client services coordinator jobs in north melbourne, vic

Support Coordinator

Support Coordinator

Rostering & Administration Coordinator

Administration Assistant - 12 month fixed term contract

Customer Service Coordinator- Allied Health & Wellness Services

NDIS Support Coordinator

NDIS Participant Case Manager/Coordinator- Melbourne - Immediate Start!

Co-working Site Coordinator at CLIK Collective West Footscray

NDIS Administration Coordinator

Smile Squad Engagement & Program Coordinator

Community Assessment & Care Finder Officer

Support At Home Case Manager

Service Coordinator

Facilities Coordinator/Receptionist

Client Services & Reception Team Leader

Strategic Events and Internal Communications Coordinator

Catering Event Coordinator

Linen Services Coordinator

Linen Services Coordinator

Enquiries Coordinator

I want to receive the latest job alert for client services coordinator in north melbourne, vic

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