In-Demand Technical support (bms & controls) | brisbane Jobs in Newstead, Qld

Technical Support Lead - Brisbane
Egis Group —Brisbane QLD
- Full-time
- Hospitality
- Computer Science
- Customer service
- Parental leave
Quick Apply
11d
Technical Support (BMS & Controls) | Brisbane
Katz Recruitment —Brisbane QLD
- Full-time
- Mechanic experience
- Customer service
- Office
Quick Apply
10d
Manager, Technical Support
Queensland Government —Brisbane QLD
- Leadership
Technical Support Lead - Brisbane
Egis —Brisbane QLD
- Contract
- Hospitality
- Computer Science
- Customer service
- Parental leave
10d
L2 Network and Desktop Support
MNL Technologies —Brisbane QLD
- Part-time
- Management
- Customer service
- Analysis skills
Quick Apply
12d
ICT System and Field Technical
Integral Connection t/as Network Overdrive —Brisbane QLD
- $28,000 - $35,000 a month
- Part-time
- SQL
- SharePoint
Quick Apply
Customer / Technical Support Specialist
M3DICINE —Eight Mile Plains QLD
- Full-time
- Salesforce
- Microsoft Office
- Organisational skills
Quick Apply
IT Desktop Support
Allied Digital service —Fortitude Valley QLD
- $65,000 - $70,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick Apply
2d
ICT Service Manager
Goodstart Early Learning —Murarrie QLD
- Full-time
- Management
- Analysis skills
- No degree
- Gym membership
GAZ - APS 5 - IT Service Support Officer - Information Technology
Federal Court of Australia —Brisbane QLD
- $88,834 - $96,829 a year
- Weekend availability
- Management
- Analysis skills
- AI
11d
Technical Support Engineer
Megaport —Brisbane QLD
- Weekend availability
- Hybrid work
- Customer service
- English
- AI
IT Support Specialist, Level 1 - PKCG
Lyra Technology Group —Brisbane QLD
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick Apply
12d
IT End User Support / Desktop Support Level 1 – Scheduled Onsite Visits Only (Non-Full-Time Role)
ADVANCE GLOBAL IT SUPPORT —Morningside QLD
- $320 - $350 a day
- Contract
- Microsoft Office
- In-person
- Communication skills
Quick Apply
Junior Systems Administrator
Reapit ANZ —Milton QLD
- Communication skills
Quick Apply
6d
Control Systems Support Engineer
KION Group AG —Acacia Ridge QLD
- Full-time
- Engineering
- Communication skills
- Health insurance
- Parental leave
Desktop Support Engineer – L2
ADVANCE GLOBAL IT SUPPORT —Brisbane QLD
- $5,300 - $5,700 a month
- Full-time
- Management
- Customer service
- In-person
Quick Apply
11d
Desktop Support Analyst (6-Month Fixed-Term Contract)
HUB24 —Brisbane QLD
- Full-time
- Hybrid work
- Management
- Analysis skills
- No degree
- Parental leave
Specialist IT Engineer
Urban Utilities —Fortitude Valley QLD
- Weekend availability
- Management
- In-person
- Communication skills
- Health insurance
- Parental leave
6d
IT Support Officer - Contract
Centorrino Technologies —Brisbane QLD
- $65,000 - $75,000 a year
- Contract
- Communication skills
Quick Apply
10d
Desktop Support Officer
Axiom Technologies —Brisbane QLD
- Full-time
- Remote
- Microsoft Outlook
- Management
- Customer service

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Technical Support Lead - Brisbane

Egis Group -
Brisbane QLD

Quick Apply

Job Details

Full-time
11 days ago

Benefits

Parental leave

Qualifications

Asset management
Hospitality
Power BI
Computer Science
Customer service
Data analysis skills
Analysis skills
Bachelor's degree
IT support
Forecasting
Organisational skills
Budgeting
AI
Leadership
Information Technology

Full Job Description

Company Description

Egis is a leading global organisation in architecture, consulting, construction engineering, operations and mobility services. We partner with clients to design, deliver and operate smarter infrastructure and places that respond to the world’s evolving needs.

With more than 22,000 employees worldwide, we combine global capability with strong local insight. Our multidisciplinary expertise enables us to deliver innovative, practical and sustainable solutions that help build more balanced, resilient communities.

At Egis, you’ll be part of a business shaping the future of cities, transport, energy and the built environment, creating lasting impact where it matters most.

Job Description

Egis is looking for a passionate and people-focused Technical Support Lead to play a pivotal role in shaping the technology experience across our Brisbane operations. This is more than a support role - it's an opportunity to influence how technology enables our business, drive meaningful improvements, and make a visible impact every day.

As part of our high-performing ANZ IT team, you'll sit at the intersection of technology and business, partnering closely with stakeholders to understand their needs, solve complex challenges, and deliver exceptional outcomes. You'll provide advanced Level 2/3 technical support while acting as a trusted advisor and key connection point between our local teams and the wider global IT organisation.

This is a hands-on leadership role that combines technical expertise, service excellence, operational oversight, and business engagement. You'll take ownership of technology support across our four Brisbane offices, champion continuous improvement initiatives, and help shape the future direction of IT services within the region.

With responsibility spanning multiple locations, you'll have the flexibility to travel between sites, building strong relationships, maintaining a visible presence, and ensuring our people have the technology and support they need to do their best work.

If you're looking for a role where you can lead from the front, influence change, and see the direct impact of your work on the success of the business, we'd love to hear from you.

You will be responsible for

Leading and coordinating the IT support function in Brisbane, setting the standard for high-quality, customer-focused onsite support across all offices
Partnering with business leads as the go-to voice on all things technology — the primary point of contact for IT-related matters, initiatives and decisions
Building strong stakeholder relationships across the business and proactively identifying opportunities to improve user experience, productivity and technology adoption
Driving the adoption of AI agents and automation tools to modernise IT workflows, improve efficiency and enhance the end-user experience
Building and maintaining Power BI dashboards and reporting to track service performance, ticket trends, SLA compliance and asset/license metrics, turning operational data into clear, actionable insight
Owning service ticket management, documentation and escalation processes in line with ITIL standards
Contributing to quarterly and annual IT budget planning, cost tracking, financial reporting, technology investment decisions and vendor management
Managing software asset management, license compliance and version control across the function
Leading communication and training initiatives to support technical changes and system enhancements
Championing diversity and inclusion, and promoting positive health, safety and environment practices across the team

Qualifications

Ideally, you will be an experienced IT professional ready to take the next step into a functional leadership role, with hands-on experience leading support functions, driving change in a modern IT environment and delivering IT workplace transformation projects. In addition, you will also have:

A Bachelor's degree in Computer Science, Information Technology or a related field (or equivalent experience)
Proven experience leading a regional IT support function within a corporate or enterprise environment
Strong technical knowledge across hardware, software, networking and cloud platforms
A solid grounding in ITIL practices and enterprise technology management
Demonstrated reporting and data analysis skills, including Power BI dashboard development and service performance reporting
Commercial acumen, with an understanding of budgeting, forecasting, asset lifecycle management and cost control
Excellent stakeholder management skills, with a proven ability to influence and a proactive, solutions-driven mindset
A strong customer service ethos — experience in retail or hospitality is a plus
Sharp analytical and organisational skills, with the ability to prepare detailed reports and manage IT budgets
A self-starter attitude, comfortable working independently and juggling multiple priorities across sites
Experience within Professional Services, Architecture, Engineering or Construction industries, which is highly regarded

Additional Information

We are open to considering this role on a full-time, part-time or job-share basis. Please let us know of your flexibility requirements.

Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility. We offer generous parental leave, support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed.

Apply Now!

Quick Apply

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technical support (bms & controls) | brisbane jobs in newstead, qld

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