In-Demand Senior relationship manager Jobs in New South Wales

Senior Client Service & Escalations Manager
Cushman & Wakefield —Sydney NSW
- Full-time
- Construction experience
- Leadership
- Communication skills
Quick Apply
Senior Manager - Workforce Planning
DP World Australia Limited —New South Wales
- Weekend availability
- Bachelor's degree
- Leadership
- Communication skills
Quick Apply
Senior Insights Manager
RFI Global —Sydney NSW
- Full-time
- Hybrid work
- Research
- Presentation skills
- Financial services
- Annual leave
Quick Apply
People Operations Manager
ClickView —Sydney NSW
- Contract
- Hybrid work
- Leadership
- Parental leave
- Employee assistance program
Quick Apply
8d
Senior Facilities Manager
DAH-RESIPM Pty Ltd —Sydney NSW
- Full-time
- Management
- Maintenance
- Microsoft Office
- Health insurance
- Parental leave
Quick Apply
14d
Senior Delivery Manager
Niteco Vietnam Company Limited —Pyrmont NSW
- Full-time
- Azure
- DevOps
- Agile
Quick Apply
6d
Senior Business Development Manager - Home and Community
Catholic Healthcare —Macquarie Park NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Writing skills
- Parental leave
- Gym membership
Quick Apply
Senior Manager of Partnerships (AU) - Remote
Employment Hero —Sydney NSW
- Full-time
- Remote
- Sales
- Business development
- Analysis skills
- Parental leave
Quick Apply
3d
Senior Project Manager APAC
Aptitude Software —Sydney NSW
- Full-time
- Hybrid work
- PMP
- Health insurance
- Parental leave
Quick Apply
Senior Manager | Trustee Services
Link Group —Sydney NSW
- Hybrid work
- Financial services
- Leadership
- Communication skills
- Health insurance
- Parental leave
Senior Project Manager
MetLife —Sydney NSW
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- PMP
- Parental leave
- Employee assistance program
Senior Operations Manager
NSW Department of Communities and Justice —Parramatta NSW
- $154,231 - $178,369 a year
- Full-time
- Maintenance
- No degree
- Budgeting
- Employee assistance program
2d
Senior Account Manager
VML —Sydney NSW
- Management
- Presentation skills
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
8d
Senior Manager | People & Change | Advisory
PWC Australia —Sydney NSW
- AI
- Leadership
- Parental leave
Senior Market Manager, Hotels
Airbnb —Sydney NSW
- CRM software
- Management
- Sales
Quick Apply
Change Manager
My NRMA —Sydney Olympic Park NSW
- Full-time
- Hybrid work
- Agile
- Work from home
- Employee discount
Quick Apply
Strategy and Transformation - Senior Manager/Manager
BDO —Sydney NSW
- Full-time
- Leadership
- Communication skills
- Health insurance
- On-the-job training
Senior Human Capital Manager - Sydney
Oliver Wyman —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Clinical Operations Manager
AbbVie —Sydney NSW
- Full-time
- Hybrid work
- Management
- Patient monitoring
- Bachelor's degree
4d
Senior Manager - Operational Risk and Compliance, Investments
Rest —Sydney NSW
- Full-time
- Hybrid work
- Management
- Parental leave
Quick Apply

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Senior Client Service & Escalations Manager

Cushman & Wakefield -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

Construction experience
Leadership
Communication skills
Time management

Full Job Description

Job Title

Senior Client Service & Escalations Manager

Job Description Summary

Lead client relationships, resolve escalations and drive exceptional service outcomes across a major government portfolio.

Job Description

Senior Client Service & Escalations Manager
Sydney, NSW | Full-Time

Highly influential client service role for key government client
Resolve complex escalations and drive service improvements
Join a global leader with strong career growth opportunities

About the Role

We have an exciting opportunity for a Senior Client Service & Escalations Manager to join a high-profile government account, acting as the key link between clients, operational teams and senior stakeholders.

This role is focused on ensuring outstanding delivery of our services in alignment with SLA’s and KPI’s. It involves building trusted relationships, proactively managing escalations and ensuring an outstanding customer experience across a diverse property portfolio. Leading a team of two Client Service Managers, you'll work closely with stakeholders to understand their unique requirements, resolve issues, identify opportunities for improvement and ensure service delivery consistently exceeds expectations.

This is an ideal opportunity for a confident person with client service experience in property or facilities management who excels at stakeholder engagement, problem-solving and driving positive client outcomes. It will suit a team player who thrives in a hands-on, fast-paced environment.

Key Responsibilities

Act as the primary point of contact for key client stakeholders and agencies
Manage complex service issues, escalations and client concerns through to resolution
Build and maintain strong relationships with clients and internal operational teams
Develop a deep understanding of client needs, priorities and portfolio requirements
Facilitate effective communication between stakeholders and service delivery teams
Lead engagement activities and maintain proactive communication plans
Identify opportunities to improve client satisfaction and service delivery outcomes
Support the delivery of contractual reporting
Deliver monthly reporting, analytics and performance commentary
Monitor stakeholder feedback and implement continuous improvement initiatives
Partner with operational teams to ensure seamless and consistent service delivery
Conduct regular face-to-face stakeholder meetings across the portfolio
Manage two Client Service team members.

About You

Experience in client relationship management or client service/customer success roles in the property, facilities management or construction sectors
Proven skills in managing escalations, complaints or complex stakeholder issues
Experience working on Government clients highly regarded but not essential
Proven problem-solving skills with the ability to achieve positive outcomes in challenging situations
Experience leading small teams
Exceptional communication, presentation and relationship-building skills
Ability to influence and engage stakeholders at all levels
Excellent organisational and time management skills
Ability to manage competing priorities in a fast-paced environment.

About Cushman & Wakefield
Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.

Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.

What We Offer

Opportunity to manage relationships across a major government portfolio
High-impact role with strong stakeholder engagement
Exposure to senior client leaders and decision-makers
Collaborative and supportive team culture
Career development opportunities within a global organisation
Diverse role combining relationship management, problem solving and service excellence

Diversity & Inclusion
At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.

Please note applicants must be eligible to work in Australia. Only shortlisted candidates will be contacted.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”

Quick Apply

Refine Your Search

senior relationship manager jobs in new south wales

Senior Client Service & Escalations Manager

Senior Manager - Workforce Planning

Senior Insights Manager

People Operations Manager

Senior Facilities Manager

Senior Delivery Manager

Senior Business Development Manager - Home and Community

Senior Manager of Partnerships (AU) - Remote

Senior Project Manager APAC

Senior Manager | Trustee Services

Senior Project Manager

Senior Operations Manager

Senior Account Manager

Senior Manager | People & Change | Advisory

Senior Market Manager, Hotels

Change Manager

Strategy and Transformation - Senior Manager/Manager

Senior Human Capital Manager - Sydney

Senior Clinical Operations Manager

Senior Manager - Operational Risk and Compliance, Investments

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