In-Demand It support team leader Jobs in New South Wales

IT Helpdesk Team Leader
systemsGo —Sydney NSW
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
Quick Apply
IT Support
Shift —Sydney NSW
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Parental leave
Systems Support Team Leader
Superloop —Sydney NSW
- Hybrid work
- Computer Science
- Salesforce
- Administrative experience
11d
IT Service Support Officer
Built Holdings —Sydney NSW
- Full-time
- Customer service
- Communication skills
Team Leader
Coles Supermarkets —Coffs Harbour NSW
- Full-time
- Leadership
- Communication skills
- Time management
- Employee stock purchase plan
- Parental leave
Global Services Team Leader
Commerce —Sydney NSW
- Full-time
- CRM software
- Computer science
- Microsoft Excel
IT Service Delivery Manager
Toll Group —Sydney NSW
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
- Parental leave
Team Leader – Crisis Support Intervention Services
On The Line Australia —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Office
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
Payroll Services Team Leader
Boral —Sydney NSW
- Full-time
- Microsoft Excel
- Data analysis skills
- Supervising experience
- Free parking
- Parental leave
11d
Process Engineer
Visy —Tumut NSW
- Full-time
- Engineering
- Manufacturing
- Communication skills
- Employee discount
IT Intern
Prysmian Group —Liverpool NSW
- Full-time
- Customer service
- SQL
- Analysis skills
- Parental leave
Team Leader Field Operations
National Parks & Wildlife Service —Port Macquarie NSW
- $134,643 - $148,372 a year
- Full-time
- First Aid Certification
- Construction experience
- Leadership
- Annual leave
11d
Head of IT APAC
Inspired —Sydney NSW
- Full-time
- Recruiting
- APIs
- Budgeting
2027 DXC Technology Graduate Program Australia
DXC Technology —Macquarie Park NSW
- Full-time
- In-person
- AI
Team Leader
Gallagher Bassett —Sydney NSW
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Employee stock purchase plan
- Health insurance
Global Services Team Leader
BigCommerce —Sydney NSW
- Full-time
- CRM software
- Computer science
- Microsoft Excel
Guzman Y Gomez Retail/Restaurant Manager
Guzman Y Gomez —Coffs Harbour NSW
- $80,000 - $90,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
- Free food
Quick Apply
Telecommunications and Switchboard Team Leader - Northern
NSW Health —Randwick NSW
- $75,260.80 - $76,767.72 a year
- Full-time
- Supervising experience
- Annual leave
- Employee assistance program
Team Leader
Yo-Chi —Charlestown NSW
- Hospitality
- Leadership
Operations Manager, Australia
Whatnot —Sydney NSW
- $150,000 - $200,000 a year
- Full-time
- Hybrid work
- AI
- Work from home

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IT Helpdesk Team Leader

systemsGo -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

ITIL Certification
SCCM
Customer service
Microsoft Office
Analysis skills
Bachelor's degree
ITIL
IT support
Organisational skills
IT
Communication skills

Full Job Description

About the Role

We’re hiring a Team Leader to join our client’s Sydney office! Our client is a global leader in medical equipment manufacturing, dedicated to advancing healthcare through innovation and excellence.

The role requires strong communication, customer service and analytical skills. This role will also require the resource to be a single point of contact (SPOC) for all escalated IT issues for the support services team.

Responsibilities

Be a SPOC for all escalated IT issues for the support services team.
Manages Service-Now ticket queue and ensures proper routing/escalation of Incidents and or requests.
Work as 2nd level support for system administration of Microsoft AD, Office 365 and other enterprise environments.
Mentoring new joiners in the team and providing operational and functional training.
Managing IT Asset inventory.
Lead on process improvements and manage the team to implement Global/Local programs.
Host weekly IT meeting for deskside team and presenting to Manager IT.
Creation and modification of user information, DL, Security groups etc. in Microsoft AD environment.
Experience with Corporate software solutions including SCCM, Imaging tools, Anti-Virus, Share point, Office suites etc.
Receive and respond to incoming calls, e-mails, and/or work from ticketing system and ensure timely closure of pending requests, maintaining SLA.
Lead in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring IT processes.
Monitoring of critical IT infrastructure and ensuring proper and timely escalation of system generated warning and alerts.
Lead in developing long-term strategies and capacity planning for meeting future IT inventory asset needs.
Write technical specifications, instructions, Knowledge base articles, and validation documents for end users and IT processes.

Qualifications

5 - 8 years relevant work experience.
Microsoft certification is a plus.
Good project management Skills.
Medical technology/manufacturing IT experience is a plus.
ITIL v3 experience is a plus.
Bachelor Degree is preferred.
Excellent technical knowledge of HP desktop and laptop hardware plus software, including Microsoft Windows products such and Microsoft Office applications.
Strong analytical and organizational skills.
Strong communication and customer service skills.
Driven to continually build knowledge and skills.

Required Skills

Build relationships with peers, stakeholders, and customers.
Become familiar with technology platforms and systems.
Become familiar with the IT organization as to be built out of the ITO program.
Ensure that support requests are captured in the ticketing system.
Have a clear understanding of the local IT environment and articulate additional training and education needs as demanded by the local environment.

Preferred Skills

Become a respected and trusted IT support services expert.
Be able to resolve 90% of incidents in a self-sufficient manner within defined SLA’s.
Be well integrated with the Asiapac support services organization and work in line with its structure and dependencies.
Lead regional and/or global projects as per the organization strategy.
Work in line with globally defined and available support services related processes and procedures.

Quick Apply

Refine Your Search

it support team leader jobs in new south wales

IT Helpdesk Team Leader

IT Support

Systems Support Team Leader

IT Service Support Officer

Team Leader

Global Services Team Leader

IT Service Delivery Manager

Team Leader – Crisis Support Intervention Services

Payroll Services Team Leader

Process Engineer

IT Intern

Team Leader Field Operations

Head of IT APAC

2027 DXC Technology Graduate Program Australia

Team Leader

Global Services Team Leader

Guzman Y Gomez Retail/Restaurant Manager

Telecommunications and Switchboard Team Leader - Northern

Team Leader

Operations Manager, Australia

I want to receive the latest job alert for it support team leader in new south wales

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