Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
Overview
Gallagher Bassett is seeking an experienced Team Manager to support our Specialty and General Liability Claims teams within the General Insurance division. In this leadership role, you will be responsible for driving team performance, fostering technical excellence and ensuring the delivery of high-quality, compliant and customer-focused claims outcomes.
You will lead a team managing complex and often sensitive claims, including Specialty and general liability matters. The role requires strong leadership, a focus on continuous improvement, and the ability to balance operational performance with empathy and professionalism in highly nuanced claims environments.
How you'll make an impact
On a day to day basis, you will:
-
Lead, coach and develop a team of claims professionals to achieve performance, quality and service outcomes.
-
Oversee the management of complex Specialty and general liability claims portfolios.
-
Drive a high-performance culture focused on accountability, collaboration and continuous improvement.
-
Provide technical oversight and guidance on complex, sensitive or escalated claims matters.
-
Monitor team performance metrics, identify trends and implement targeted improvement strategies.
-
Ensure compliance with legislative, regulatory and policy requirements, including trauma-informed practices where applicable.
-
Build strong relationships with internal stakeholders, clients, legal partners and external agencies.
-
Support workforce planning, resource management and operational delivery across the team.
-
Contribute to strategic initiatives, change programs and business improvement activities.
About you
We are looking for an experienced claims leader with demonstrated success managing teams within general insurance. You bring a strong understanding of complex claims environments, including general liability and/or Specialty, and are passionate about leading people, driving outcomes and building capability.
-
Proven leadership experience managing claims teams in general insurance.
-
Strong technical understanding of general liability and/or Specialty claims.
-
Demonstrated ability to manage complex and sensitive claims environments.
-
Strong stakeholder management and communication skills.
-
Ability to drive performance, engagement and continuous improvement.
-
Experience in coaching and developing team capability.
-
Strong analytical and problem-solving skills.
-
Resilience, empathy and professionalism when dealing with sensitive subject matter.
-
Solid understanding of regulatory and compliance frameworks.
-
Attractive remuneration packaging & flexible work arrangements including Work from Home
-
Opportunities for career growth and professional development.
-
A collaborative environment where your contributions are valued.
-
Paid Parental Leave, Reproductive leave, birthday leave and purchased lifestyle leave packages
-
Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
-
A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
-
Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!
Apply now to join Gallagher Bassett and lead a high-performing team delivering exceptional claims outcomes. Click ‘Apply for this Job’ to submit your application.
Gallagher Bassett is an equal opportunity employer and encourages applications from all backgrounds.
Agency candidates will not be considered for this position.
You must have the right to live and work within Australia to be considered for this opportunity.
Apply now and join a team that makes a difference!
Compensation and benefits
On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
-
Novated Leasing opportunities
- Two paid volunteer days annually
- Health Insurance Discounts with our Group Insurance Plan
- Employee Stock Purchase Program
- Paid parental leave
Other benefits include:
-
Flexible and hybrid work arrangements
- Mental Health and Wellbeing Support for yourself and immediate family members
- Employee Recognition Awards and Service Milestone Recognitions
- Peer Support Program
- Annual flu vaccinations
- Access to Reward Gateway – discount offers at over 350 retailers!
- And more...
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
