In-Demand Customer service bank Jobs in Melbourne Vic

Customer Service Agent
Probe CX —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Communication skills
- Paid training
Customer Service Consultant
Bank Australia —Melbourne City Centre VIC
- Part-time
- Sales
- Customer service
- Communication skills
- Parental leave
- Gym membership
Retail Customer Service Officer
Australia Post —Cheltenham VIC
- $28.58 - $30.55 an hour
- 8 hour shift
- Customer service
- Administrative experience
- Cash handling
2d
Customer Banking Specialist - Kew
Commonwealth Bank —City of Boroondara VIC
- Part-time
- Hospitality
- Customer service
- Financial services
Customer Advocate
Live Nation —Melbourne VIC
- Full-time
- Microsoft Excel
- Typing
- Communication skills
Up Support - Phone Specialist
Up —Melbourne VIC
- $70,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- AI
- Office experience
- Employee assistance program
Customer Support Analyst
Airwallex —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Salesforce
- English
4d
Personal Banking Advisor - Ivanhoe, VIC
Westpac —Ivanhoe VIC
- Part-time
- Sales
- Customer service
- Cash handling
Relief Customer Service Consultant
Bank Australia —Fitzroy VIC
- Contract
- Sales
- Customer service
- Communication skills
- Parental leave
- Gym membership
5d
Guest Service Agent
Oscars Group —Caroline Springs VIC
- $33.38 - $46.73 an hour
- Weekend availability
- Customer service
- In-person
- Guest services
- Free parking
- Employee assistance program
Quick Apply
5d
Customer Relations Consultant - 12-month contract
Bank of Queensland —Melbourne VIC
- Full-time
- Financial services
- Parental leave
- Employee assistance program
12d
Overnight Front Office All Rounder
Hilton —Melbourne VIC
- Part-time
- Communication skills
- Hotel experience
- Employee discount
- Free food
1d
People & Culture Trainee
Bank Australia —Collingwood VIC
- Contract
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Parental leave
- Gym membership
9d
Staffing Allocations Clerk
Cabrini Health —Malvern VIC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Commuter assistance
Service Advisor | Melbourne BMW
Autosports Group Limited —South Melbourne VIC
- Full-time
- Customer service
- Organisational skills
- Computer skills
- Parental leave
- Employee assistance program
Quick Apply
Accounts Receivable and Bank Manager - Payment Services (Retail)
Endeavour Group —Richmond VIC
- Full-time
- Hybrid work
- ERP systems
- Master's degree
- POS
9d
Receptionist
FTI Consulting —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
9d
Direct Banker
Bank of Queensland —Melbourne VIC
- Full-time
- Communication skills
- Work from home
- Parental leave
Lending Enquiries Consultant
Bank Australia —Collingwood VIC
- Full-time
- Communication skills
- Parental leave
- Gym membership
Customer Retention Consultant
Bank of Queensland —Melbourne VIC
- Full-time
- Financial services
- Parental leave
- Employee assistance program
1d

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Customer Service Agent

Probe CX -
Melbourne VIC

Apply Now

Job Details

Full-time

Benefits

Paid training
Group activities

Qualifications

Microsoft Excel
Customer service
Communication skills

Full Job Description

Are you an agile multi-tasker with a passion for delivering exceptional customer experiences? We are looking for several dedicated individuals to join our team in Melbourne as a Customer Service Agent. In this fast-paced position, you will serve as a vital, empathetic voice for customers of renowned Australian Bank - resolving account queries live on our desktop systems and protecting their accounts when security matters arise.

Key Details

Full-time (38 hours per week), working 5 days per week across a 7-day operation between 8am to 8pm.
- Roster Parameters: Full availability required across a 7-day operational window between 8:00 AM and 8:00 PM. (Rosters are fixed once assigned but subject to client demand, with a minimum of 2 weeks' notice provided for any shift adjustments).
Melbourne CBD (Latrobe Street), conveniently located a 5-minute walk from Flagstaff Station
Starting 27th July 2026.
Fixed Term Contract Ending: 31/12/2026 with possibility to extend
The Training & Hybrid Blueprint:
- Day 1: Attend on-site at our La Trobe Street office to collect your secure corporate laptop hardware assets.
- Days 2–10: Complete 9 days of comprehensive, fully paid training delivered completely remotely (Monday to Friday, between 9:00 AM to 5:30 PM).
- Go-Live Week: Complete your first week of live phone production on-site in the office with dedicated floor walkers and support , before graduating to a flexible hybrid work-from-home schedule.
Australian based role.

The Role

As a Call Centre Customer Service Agent, your primary objective is to deliver world-class service on all inbound and select outbound calls. You will efficiently handle crucial card security tasks (stopping/reissuing lost/stolen cards and processing unauthorised transaction disputes) alongside essential account maintenance duties, such as arranging payments, updating details, issuing statements, and changing PINs. Providing accurate, timely responses with respect and empathy is paramount, as you document all interactions and strive for excellent customer satisfaction on every call.

Key Responsibilities:

Comprehensive Account Management: Handle general everyday banking inquiries, including checking account balances, processing statements, managing account fees, updating contact details, and resetting digital passwords.
Card Critical & Dispute Resolution: Act quickly on card security queues to stop and reissue lost or stolen cards, lodge formal disputes for unauthorized transactions, and educate customers on their account rights
Live System Documentation: Navigate multiple software windows simultaneously (including telephony, customer databases, and scheduling platforms) to accurately capture and log interaction notes live with zero after-call wrap-up time.
Process Adherence: Ensure "first-time correctness" by applying correct processes and completing required checks.
Adherence & Quality Compliance: Follow all established banking policies, privacy guidelines, and performance metrics (such as NPS, compliance, and transfer rates) to ensure first-time correctness.
Collaboration: Work with Team Leaders and support functions like QA and Training to improve customer outcomes.

What you’ll bring

Valued Backgrounds: Previous customer service experience in Contact Centres, Banking, Finance, Insurance, Utilities, or corporate environments is highly valued.
Technical Agility: Strong computer literacy with the ability to type accurately while actively listening and navigating across multiple digital tabs.
Resilience & Focus: The stamina to thrive in a high-volume, 99% call occupancy environment where phone interactions are back-to-back throughout the day.
Communication Excellence: Proficient verbal and written communication skills with a focus on active listening and building rapid rapport.
Holiday Availability: Full commitment to the contract duration through December 31st, 2026. Due to the critical nature of the seasonal holiday surge, extended leave blocks cannot be accommodated, and availability to work rostered public holidays at a premium pay rate is required.
Ability to take coaching feedback and apply it consistently to improve performance.

Why Join Us?

Elite Performance Rewards: Excel on your campaign metrics and compete for our massive monthly center prizes! The top three performing agents each month take home an extra $700 (1st Place), $600 (2nd Place), and $500 (3rd Place) in net cash value!
Full Wellbeing Benefits: Access our comprehensive, unlimited mental health and well-being platform (Sonder) to empower your personal and professional balance.
Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands
Participate in fun group activities like Pizza/takeout days, Office Pyjama days, celebrate holidays/festivals in the office with food and games.
Respectful, inclusive, and ethical workplace culture that values integrity and honesty.

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Apply Now

Refine Your Search

customer service bank jobs in melbourne vic

Customer Service Agent

Customer Service Consultant

Retail Customer Service Officer

Customer Banking Specialist - Kew

Customer Advocate

Up Support - Phone Specialist

Customer Support Analyst

Personal Banking Advisor - Ivanhoe, VIC

Relief Customer Service Consultant

Guest Service Agent

Customer Relations Consultant - 12-month contract

Overnight Front Office All Rounder

People & Culture Trainee

Staffing Allocations Clerk

Service Advisor | Melbourne BMW

Accounts Receivable and Bank Manager - Payment Services (Retail)

Receptionist

Direct Banker

Lending Enquiries Consultant

Customer Retention Consultant

I want to receive the latest job alert for customer service bank in melbourne vic

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