In-Demand Client onboarding consultant Jobs in Melbourne Vic

Client Engagement Manager - Service Transition
ADP —Cremorne VIC
- Microsoft Word
- Microsoft Excel
- Customer service
Talent Consultant
Weploy —Melbourne VIC
- Full-time
- Remote
- Google Suite
- Customer service
Quick Apply
Support & Implementation Consultant
Spektrix —Melbourne VIC
- $75,000 - $95,000 a year
- Weekend availability
- Microsoft Excel
- Customer service
- AI
- Annual leave
- Paid sick leave
Quick Apply
Rehabilitation Consultant - New Employment Services
IPAR —Melbourne VIC
- Full-time
- Hybrid work
- Writing skills
- Wellness program
- Parental leave
Quick Apply
12d
Recruitment Consultant
Weploy —Melbourne VIC
- Full-time
- Remote
- Google Suite
- Sales
- Customer service
Quick Apply
11d
Principal Customer Success Consultant
Compass Education —Hawthorn VIC
- Full-time
- Hybrid work
- AI
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Head of Customer Success, APAC
PebblePad —Melbourne VIC
- Up to $140,000 a year
- Full-time
- Remote
- CRM software
- Sales
- Presentation skills
Quick Apply
Human Resources Consultant
Tetra Tech —Melbourne VIC
- Urgently hiring
- Customer service
- Administrative experience
- No degree
4d
Senior Consultant, Client Solutions
FactSet Research Systems —Melbourne VIC
- Full-time
- Finance
- Bachelor's degree
- Financial services
- Disability insurance
- Health insurance
GlobalView Lead Implementation Consultant
ADP —Cremorne VIC
- ERP systems
- Human resources
- Time management
- On-the-job training
Consultant
Analytic Partners —Melbourne VIC
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick Apply
2h
Manager, Advice Implementation
AustralianSuper —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
1d
Business Support Coordinator
AECOM —Docklands VIC
- Full-time
- Hybrid work
- Salesforce
- Administrative experience
- Organisational skills
Design Project Coordinator (Data Centres)
CDC Data Centres —Melbourne VIC
- Full-time
- Construction experience
- Annual leave
- Parental leave
Quick Apply
Operations Research and AI Consultant, AWS Professional Services
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Master's degree
- AWS
- Bachelor's degree
Implementation Consultant - AUSTRALIA
Zycus —Melbourne VIC
- Full-time
- AI
- Communication skills
Puppet Consultant - Handson - Initial 6-Month Contract
NCS Australia —Melbourne VIC
- Contract
- Hybrid work
- Azure
- Administrative experience
- AWS
- Parental leave
Quick Apply
Team Leader
Link Group —Docklands VIC
- Customer service
- Financial services
- Leadership
- Parental leave
- Employee assistance program
12d
Strategic SDR - Arabic Speaking - KSA
OpenText —Melbourne VIC
- CRM software
- Sales
- Salesforce
Senior HR Consultant
Avant —Melbourne VIC
- Full-time
- Microsoft Office
- Human resources
12d

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Client Engagement Manager - Service Transition

ADP -
Cremorne VIC

Apply Now

Job Details

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Certificate IV
ADP
Administrative experience
Analysis skills
Payroll
Computer skills
Diploma
Business
Time management
Analytics

Full Job Description

Position Title : Client Engagement Manager - Service Transition

Reporting Line : Managed Services Manager

Position Purpose : To lead the successful transition of clients from implementation into the Lyric Service model, ensuring operational readiness, service continuity, and a seamless client experience. As the key link between clients and internal teams, the role drives effective transition outcomes, mitigates risks, and establishes the foundation for long-term service success.

Key Responsibilities :

Client Relationship Management:

Act as the primary relationship owner during the first 90 days of a client's transition into Service, ensuring a smooth and successful handover from implementation
- Build strong client confidence, trust, and engagement throughout the onboarding and transition journey.
Provide proactive communication, operational visibility, and regular updates to clients, ensuring alignment between client expectations and Lyric's service delivery standards.
Collaborate with Implementation, Service, Enterprise Learning, GPT, Release Teams, and Client Success teams to assess and manage client impacts resulting from product releases and service changes.
Manage commercial aspects of the client relationship, including contract administration, renewals, additional business opportunities, commercial gestures, and claims management.
Serve as a trusted advisor and advocate for clients, ensuring concerns, risks, and opportunities are addressed effectively.
Contribute to client experience measures (Retention and Net Promotor Score) and business-related performance goals.

Delivering Lyric Excellence.

Risk and Issue Management - identify and resolve transition challenges before they impact service delivery.
Identify capability, knowledge, and training gaps that may impact service delivery quality and client outcomes.
Support knowledge sharing, capability development, and continuous learning across internal teams and clients.
Ensure operational readiness for new clients, services, products, and process changes entering the service environment and liaising back with Product Enablement, GPT, Lyric CoE and Implementation.
Partner closely with Lyric leaders to manage escalated client issues, service concerns, and providing client visibility.
Drive continuous improvement by identifying opportunities to enhance processes, product, service delivery, and improve client experiences and outcomes and liaising back with Product Enablement and GPT.
Duties may vary based on the operational needs of the business.

Experience :

Minimum 3+ years of Customer Service experience

- via multiple channels (self-service, phone, live chat support).
Strong customer service and stakeholder management skills
Strong knowledge of payroll practices and operations is essential
Demonstrated confidence in client conversations
Comprehensive understanding of current Australian and New Zealand payroll legislation.
Demonstrated ability to investigate issues and find solutions
Ability to identify opportunities through relationship-based conversations
Ability to manage multiple tasks effectively and timely
Strong analytical and problem-solving experience
Strong relationship building skills with a customer first mindset
Advanced computer skills including Microsoft Word and Excel.
Certifications / Qualifications Tertiary qualifications (Cert IV / Diploma/Degree within Business / Administration) is highly desirable.

Skills :

Effective Communication
Time Management
Process Improvement
Stakeholder Management
Risk & Compliance Management * Change Management
Ability to work independently or as part of a team
Attention to Detail

Key Stakeholders :

ADP Clients
Enterprise Learning
Client Success Team
Implementation Consultants
Product Enablement Team
Technical Support Consultants
APAC CoE (GPT - Product Development).

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

Apply Now

Refine Your Search

client onboarding consultant jobs in melbourne vic

Client Engagement Manager - Service Transition

Talent Consultant

Support & Implementation Consultant

Rehabilitation Consultant - New Employment Services

Recruitment Consultant

Principal Customer Success Consultant

Head of Customer Success, APAC

Human Resources Consultant

Senior Consultant, Client Solutions

GlobalView Lead Implementation Consultant

Consultant

Manager, Advice Implementation

Business Support Coordinator

Design Project Coordinator (Data Centres)

Operations Research and AI Consultant, AWS Professional Services

Implementation Consultant - AUSTRALIA

Puppet Consultant - Handson - Initial 6-Month Contract

Team Leader

Strategic SDR - Arabic Speaking - KSA

Senior HR Consultant

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