In-Demand Continuous improvement manager Jobs in Melbourne City Centre Vic

Continuous Improvement Manager - Customer Contact Centre
Officeworks —Chadstone VIC
- CRM software
- Agile
- AI
- Employee assistance program
16h
Area Manager
ALDI Stores —Derrimut VIC
- $154,500 - $205,800 a year
- Full-time
- Hybrid work
- Management
- Master's degree
- Bachelor's degree
- Health insurance
- Parental leave
Quick Apply
Senior Continuous Improvement Analyst
RACV —Melbourne VIC
- Hybrid work
- Salesforce
- ERP systems
- Microsoft Office
16h
Change Manager
Link Group —Docklands VIC
- Analysis skills
- Organisational skills
- Agile
- Parental leave
- Employee assistance program
Onboarding Change Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Management
9d
Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
General Manager - People
Schnitz —South Yarra VIC
- Full-time
- Hybrid work
- Human resources
Fleet Allocator
Smartways Logistics —Port Melbourne VIC
- $65,000 - $100,000 a year
- Full-time
- Senior Secondary Certificate of Education
- No degree
- In-person
Quick Apply
4d
Senior Project and Support Manager
VitalHub AU NZ —Melbourne VIC
- $97,000 - $180,000 a year
- Full-time
- Hybrid work
- Master's degree
- Budgeting
- Communication skills
Quick Apply
9d
Patient Experience Project Lead
Peter MacCallum Cancer Centre —Parkville VIC
- Up to $11,660 a year
- Full-time
- Management
- Analysis skills
- Patient care
- Annual leave
19h
Sr / Engagement Manager
Workday —Melbourne VIC
- Full-time
- PMP
- Bachelor's degree
- No degree
4d
ASSISTANT VENUE MANAGER / GROUP OPERATIONS AUDITOR
THREE HORSES (BY FANCY FREE GROUP) —Melbourne VIC
- $85,000 a year
- Full-time
- Hospitality
- Management
- POS
- Employee discount
Quick Apply
Operational Excellence Consultant Melbourne, Victoria
Bupa —Melbourne VIC
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
15h
Operations Manager Adult Bed Based Stream
St Vincent's Health Australia —Melbourne VIC
- $180,575 - $223,158 a year
- Full-time
- Leadership
Project Coordinator - Support At Home Program
Inspiro —Hawthorn VIC
- $15,990 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance program
18h
Manager
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Microsoft Powerpoint
- Management
- Bachelor's degree
10d
Contract Manager
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Senior Manager, Facilities Management
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Leadership
- Communication skills
4d
Continuous Improvement Specialist
Avant —Melbourne VIC
- Full-time
- Leadership
- Communication skills
Business Operations Manager
Dovida —Coburg North VIC
- Full-time
- Management
- Analysis skills
- Leadership
- Work from home
Quick Apply
18h

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Continuous Improvement Manager - Customer Contact Centre

Officeworks -
Chadstone VIC

Apply Now

Job Details

16 hours ago

Benefits

Employee assistance program

Qualifications

CRM software
Agile
AI
Business

Full Job Description

Title: Continuous Improvement Manager - Customer Contact Centre

Location:
Chadstone, VIC, AU

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About us

At Officeworks, we bring big ideas at low prices to life for our customers, team, communities, and stakeholders. Founded in 1994 in Richmond Victoria, with more than 170 stores nationwide, a digital platform offering over 40,000 products, a national call centre and a dedicated business solutions team supporting micro, small and medium-sized businesses start, run and grow , we help Australians work, learn, create and connect, wherever and however they choose to shop. From technology, office supplies and furniture to education, art materials and essential services like Print & Create and on‑site or remote tech support through Geeks2U, we deliver easy, engaging and customer experiences every day. Our success is powered by more than 9,000 passionate team members. We are deeply committed to their safety, wellbeing, and career growth, while operating responsibly, giving back to the communities we serve through strong national and local partnerships, community fundraising, and a clear commitment to reducing our environmental impact and sourcing sustainably for the future.

About the role

Help transform customer experience

At Officeworks, we're passionate about bringing big things to life for our customers, our team, and our communities. We're looking for a strategic and customer-obsessed Continuous Improvement Manager to lead transformational initiatives that enhance the customer experience, improve operational efficiency, and shape the future of our Customer Contact Centre.

This is an exciting opportunity to lead meaningful change across customer journeys, leveraging automation, AI, self-service solutions, and process improvement to deliver better outcomes for both customers and team members.

Reporting to the Head of Customer Operations, you will play a pivotal role in identifying opportunities across the end-to-end customer journey and delivering a robust continuous improvement roadmap in partnership with our managed service provider. You'll combine customer insights, operational expertise, and strategic thinking to drive innovation, optimise service delivery, and resolve complex customer issues that require collaboration across multiple business functions.

As our Customer Contact Centre Continuous Improvement Manager, you will:

You'll combine customer insights, operational expertise, and strategic thinking to drive innovation, optimise service delivery, and resolve complex customer issues that require collaboration across multiple business functions.

Lead customer experience transformation initiatives across the Customer Contact Centre.
Identify customer pain points and drive continuous improvement across end-to-end customer journeys.
Build and manage an improvement pipeline focused on AI, automation, self-service, and operational efficiency.
Leverage customer insights and data to solve process challenges and inform strategic decision-making.
Partner with our managed service partner to deliver service enhancements, quality improvements, and transformation programs.
Champion service excellence through quality assurance, Voice of Customer reviews, and channel optimisation.
Lead cross-functional teams to resolve complex customer escalations, regulatory matters, and critical business issues.
Act as Product Owner for the Continuous Improvement backlog, influencing stakeholders, prioritising initiatives, and ensuring strong governance and delivery.
About you

You're a strategic thinker who thrives on solving problems, driving change, and improving customer experiences. You bring a strong balance of customer obsession, commercial acumen, stakeholder influence, and delivery capability.

5+ years' experience leading operational excellence, customer experience, or transformation programs within a customer contact centre environment.
Proven success delivering business improvement initiatives that drive customer and commercial outcomes.
Experience leveraging customer insights, data, automation, AI, and digital solutions to improve service experiences.
Strong stakeholder management skills with the ability to influence at all levels and work effectively with external partners.
Experience managing complex customer issues, escalations, or regulatory matters.
A degree in Business, Management, or a related discipline, with experience working within Agile and/or Lean methodologies will be highly regarded
Knowledge of CRM platforms, contact centre technologies, and customer support systems.
Experience managing large-scale customer incidents, product recalls, or regulatory investigations.

Ready to transform customer experiences and shape what's next? We'd love to hear from you. Apply now and help us redefine service excellence at Officeworks.

Our culture

If you’re searching for an organisation that’s truly committed to its people, where you can thrive in a culture of togetherness, then join Officeworks and let’s make bigger things happen – for all of us! We celebrate our teams’ uniqueness by offering genuine team member benefits to the Officeworks family:

We’re all about giving you the flexibility you need to keep things balanced to suit your individual needs.
Enjoy generous discounts across Officeworks, Geeks2U, Bunnings, Kmart, Target and the wider Wesfarmers brands.
Access to our Officeworks benefits program for exclusive discounts and perks across entertainment, travel, lifestyle, and health.
Our Growing Families Policy supports team members during the exciting and challenging times of expanding their family
We prioritise safety, mental health and wellbeing, offering access to our Employee Assistance Program (EAP) as well as other ongoing programs
Our Flexible Public Holidays Policy supports those who observe cultural or religious holidays different from the standard public holidays in Australia
Take advantage of outstanding learning and development programs to support your career growth
Explore fantastic career opportunities across the broader Wesfarmers Group.

At Officeworks, we operate best when our team represents the communities we serve. We proudly commit to providing a safe and supportive work environment for our team. We encourage applications from all candidates of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), people with disabilities, and the LGBTQI+ community.

Apply Now

Refine Your Search

continuous improvement manager jobs in melbourne city centre vic

Continuous Improvement Manager - Customer Contact Centre

Area Manager

Senior Continuous Improvement Analyst

Change Manager

Onboarding Change Manager

Passenger Services Manager

General Manager - People

Fleet Allocator

Senior Project and Support Manager

Patient Experience Project Lead

Sr / Engagement Manager

ASSISTANT VENUE MANAGER / GROUP OPERATIONS AUDITOR

Operational Excellence Consultant Melbourne, Victoria

Operations Manager Adult Bed Based Stream

Project Coordinator - Support At Home Program

Manager

Contract Manager

Senior Manager, Facilities Management

Continuous Improvement Specialist

Business Operations Manager

I want to receive the latest job alert for continuous improvement manager in melbourne city centre vic

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