In-Demand Sr. customer delivery manager (enterprise), global enterprise services Jobs in Melbourne, Vic

Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Administrative experience
- Leadership
- Communication skills
- Opportunities for advancement
6d
Customer Success Manager
Monks —Melbourne VIC
- Salesforce
- AWS
- AI
Quick Apply
Senior Business Development Manager – Satellite Communications
Viasat, Inc. —Southbank VIC
- Full-time
- CRM software
- Sales
- Engineering
13d
Tech Architecture Sr Manager / Manager / Associate Manager / Specialist/ Sr. Analyst
Accenture —Melbourne VIC
- Full-time
- CRM software
- DevOps
- AWS
Strategic Procurement Specialist, Delivery Services
Amazon Commercial Services Pty Ltd —Melbourne VIC
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
Senior Business Development Manager – Satellite Communications
Viasat —Southbank VIC
- CRM software
- Sales
- Engineering
13d
Senior Sales Manager - Digital Sales Direct
GE Vernova —Melbourne VIC
- Full-time
- Sales
- Salesforce
- Engineering
11d
Business Development Manager - Financial Services Industry (FSI)
3001 DXC Technology Australia Pty Limited —Melbourne VIC
- Full-time
- Sales
- Business development
- Bachelor's degree
- Parental leave
- Employee assistance program
10d
Senior Service Management Consultant
InfoConsulting Group —Melbourne VIC
- Full-time
- Remote
- Management
- Salesforce
- Bachelor's degree
Quick Apply
Senior Manager, Change Lead – Customer Due Diligence (Fixed Term)
Western Union —Melbourne VIC
- Full-time
- Master's degree
- Bachelor's degree
- Leadership
Senior Manager, Change Lead - Customer Risk Assessment (Fixed Term)
Western Union —Melbourne VIC
- Full-time
- Master's degree
- Bachelor's degree
- Leadership
Delivery Performance & Initiatives Lead
Link Group —Docklands VIC
- Hybrid work
- PMP
- DevOps
- Analysis skills
- Parental leave
- Employee assistance program
Sales Director, Channel
SOTI Inc. —Mulgrave VIC
- Full-time
- Hybrid work
- Sales
- Salesforce
- Presentation skills
Senior Commercial Strategy Associate – Enterprise Delivery & Commercial Performance
Bupa —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
UNO Program - Expression of Interest
Toll Group —Melbourne VIC
- Full-time
- Accounting
Category Manager - Indirect
Toll Group —Melbourne VIC
- Full-time
- Leadership
- Negotiation
Cargo Operations Manager
Swissport International AG —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Leadership
- Opportunities for advancement
Business Analysis Consultant
MIGSO-PCUBED —Melbourne VIC
- Contract
- SQL
- Analysis skills
- Bachelor's degree
Senior Implementation Specialist, Professional Services (Victoria, Australia)
Commvault —Melbourne VIC
- Azure
- Computer Science
- Customer service
11d
Change Manager - APAC (12m FTC)
Civica —Melbourne VIC
- Full-time
- Hybrid work
- Salesforce
- Communication skills
- Work from home
Quick Apply
14d

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Passenger Services Manager

Swissport International AG -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
6 days ago

Benefits

Opportunities for advancement
On-site parking

Qualifications

Administrative experience
Forecasting
Leadership
Communication skills
Time management

Full Job Description

Overview:

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

As the Passenger Services Manager, you'll lead a team of professionals, including Supervisors and trainers, delivering essential support services for our airline clients at the Airport. In this prominent role, you'll motivate high-performing teams, oversee customer relationships, and collaborate closely with senior leadership to enhance performance and foster a culture focused on safety, efficiency, reliability, and exceptional service delivery.

Your leadership will also play a crucial role in ensuring safety through the application of the Swissport safety management system, safeguarding both team members and customer operations.

Your activities

Provide OH&S oversight and guidance, fostering a positive safety culture with strong safety reporting and a Just Culture.
Ensure compliance with company and client procedures and regulations.
Lead optimal operational efficiency through effective planning and management of manpower, including rosters, training, and leave, as well as overseeing key cost areas and revenue capture.
Ensure airports meet performance requirements and maintain operational integrity.
Monitor, manage, and report on airport performance, analyzing scorecards and identifying operational weaknesses to implement corrective strategies.
Manage the safe and secure operation of all equipment, overseeing costs for repair and maintenance.
Lead and coach the team to foster a positive culture, actively managing individual performance, including addressing escalated grievances, complaints, and disciplinary issues.
Cultivate a culture that values equality, fairness, transparency, and has zero tolerance for bullying, discrimination, and harassment.
Maintain effective communication and relationships with key client representatives and stakeholders in the airport community.

Your profile

Technically proficient in multi-client airport operations, ground handling, and aircraft loading activities.
Experienced in leading large workforces, including coaching leaders, talent development, and inspiring front-line team members, ideally in ground handling or airline environments.
Leadership background in fast-paced, safety-focused service operations, adept at managing diverse client needs.
Knowledgeable in training practices, ensuring compliance with regulatory and skills-based training requirements.
Skilled in relationship-building, fostering collaborative partnerships to achieve mutual goals.
Excellent written and oral communication skills, with strong verbal reasoning and interpersonal abilities.
Strong administrative, time management, and organizational skills, capable of working independently under pressure and within strict timeframes, demonstrating initiative and motivation.
Familiarity with enterprise bargaining agreements and their application in the workplace.
Proficient in workforce planning processes, including forecasting attrition, training, leave management, and operational coverage.

What we offer

Permanent Full-Time position.
Competitive remuneration.
On-site employee parking available.
Opportunities for career advancement.
Accrual of annual and personal leave.
Comprehensive training and ongoing support provided.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at https://careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

Apply Now

Refine Your Search

sr. customer delivery manager (enterprise), global enterprise services jobs in melbourne, vic

Passenger Services Manager

Customer Success Manager

Senior Business Development Manager – Satellite Communications

Tech Architecture Sr Manager / Manager / Associate Manager / Specialist/ Sr. Analyst

Strategic Procurement Specialist, Delivery Services

Senior Business Development Manager – Satellite Communications

Senior Sales Manager - Digital Sales Direct

Business Development Manager - Financial Services Industry (FSI)

Senior Service Management Consultant

Senior Manager, Change Lead – Customer Due Diligence (Fixed Term)

Senior Manager, Change Lead - Customer Risk Assessment (Fixed Term)

Delivery Performance & Initiatives Lead

Sales Director, Channel

Senior Commercial Strategy Associate – Enterprise Delivery & Commercial Performance

UNO Program - Expression of Interest

Category Manager - Indirect

Cargo Operations Manager

Business Analysis Consultant

Senior Implementation Specialist, Professional Services (Victoria, Australia)

Change Manager - APAC (12m FTC)

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