In-Demand School learning support officer Jobs in Melbourne, Vic

Customer Support Officer
Compass Education —Hawthorn VIC
- Full-time
- Hybrid work
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Community Engagement and Student Support Coordinator
Victorian Government —Melbourne VIC
- Full-time
- Management
- Organisational skills
- Communication skills
12d
Learning Support Officer - full-time (2027)
Genazzano FCJ College —Kew VIC
- Full-time
Quick Apply
14d
Research Support Officer, Poultry Behaviour and Welfare
University of Melbourne —Parkville VIC
- Part-time
- Laboratory experience
- Research
- Organisational skills
- Health insurance
- Parental leave
14d
Student and Program Lifecycle Officer
RMIT University —Melbourne VIC
- $84,181 - $96,698 a year
- Full-time
- Administrative experience
- University
- Experience working with children
4d
Policy Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Research
- Administrative experience
- Analysis skills
8d
Ed Support Level 1-Range 2
Victorian Government —Melbourne Northern Suburbs VIC
- Part-time
- Communication skills
5d
Student Wellbeing Officer
Victorian Government —Melbourne VIC
- Part-time
- Experience working with children
- Leadership
- Communication skills
11d
2027 Learning Specialist Range 3 - SWPBS/Behaviour Support
Victorian Government —Melbourne VIC
- Full-time
- Management
- Communication skills
- Teaching
8d
Incident Response Officer
Victorian Government —Melbourne VIC
- $62,104 - $79,753 a year
- Full-time
- Hybrid work
7d
Reception and Attendance Officer
Emnmanuel College —Altona North VIC
- Up to $78,000 a year
- Full-time
- University
- Communication skills
Quick Apply
Classroom and Student Support - Officer Brunt Road Specialist School (interim name)
Victorian Government —Melbourne VIC
- Full-time
- Communication skills
7d
Graduate Research Officer
University of Melbourne —Parkville VIC
- $86,943 - $99,864 a year
- Part-time
- Research
- Databases
- Administrative experience
- Health insurance
- Parental leave
2d
DSG Student Support Officer
Waalitj Foundation —Melbourne VIC
- Full-time
- Communication skills
2h
Incident Response Officer - Casual
Department of Education —Melbourne City Centre VIC
- Hybrid work
3h
Admin Assistant - General
Victorian Government —Melbourne Northern Suburbs VIC
- Full-time
- Communication skills
1d
Student Pathways/Careers Counsellor ES1-3
Victorian Government —Melbourne Western Suburbs VIC
- Full-time
- Bilingual
- Senior Secondary Certificate of Education
- University
5d
Change Implementation Officer
University of Melbourne —Parkville VIC
- $111,275 - $120,453 a year
- Full-time
- SharePoint
- Health insurance
- Parental leave
7d
Incident Response Officer
Department of Education —Melbourne City Centre VIC
- Full-time
- Hybrid work
7d
Road Safety Programs Officer
City of Darebin —Darebin VIC
7d

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Customer Support Officer

Compass Education -
Hawthorn VIC

Quick Apply

Job Details

Full-time

Benefits

Parental leave
Employee assistance program

Qualifications

Working with Children Check
Communication skills

Full Job Description

Come shape the future of education with us.

At Compass, we’re on a mission to transform the school day for everyone - from staff and students to families and administrators. We build smart, seamless technology that empowers schools to focus on what really matters: learning, growing and thriving.

Thousands of schools rely on Compass every day to run their operations. When they need help, our Contact Centre is the front line and the experience we deliver matters.

We’re looking for Customer Support Officers to join our Contact Centre team and help schools get the most out of the Compass platform.

About the Role & Team

Reporting to one of our Contact Centre Team Leaders, the Customer Support Officer provides comprehensive support to schools using Compass across multiple jurisdictions.

You’ll assist schools through phone, live chat and email, helping them resolve issues, understand the platform and get the most value from Compass .

This is a role for someone who enjoys helping people, solving problems and working in a fast-paced environment where customer experience is everything.

What you'll do:

Deliver great customer support by responding to enquiries across phone, email and live chat, helping schools find the right solutions quickly and clearly.
Resolve issues first time where possible, taking the time to understand each customer’s needs and following up promptly when further investigation is required.
Work collaboratively with your team and other departments to deliver the best outcomes for customers.
Stay curious and keep learning, building your knowledge of the Compass platform and updates so you can confidently support schools.
Contribute to a positive team culture by celebrating wins, supporting colleagues and actively participating in training and development opportunities.
Capture and share customer feedback so it can be used to improve products, services and support processes.
Meet service standards and performance targets, including response times, quality scores and customer satisfaction metrics.
Maintain accurate records in internal systems to ensure customer interactions and follow-ups are well documented.
Identify risks or recurring issues early and escalate them appropriately to your Team Leader.

Requirements

About You

You’re someone who enjoys helping people, stays calm under pressure and takes pride in delivering high-quality customer service.

You also bring:

2+ years’ experience in customer/member service roles within a contact centre or similar support environment.
Strong communication skills and the ability to build positive relationships with customers.
Confidence solving problems and investigating issues to find the right solution.
A proactive approach to learning new systems and product features.
The ability to manage multiple enquiries and prioritise tasks in a fast-paced environment.
A team-focused mindset with a strong commitment to customer outcomes.
Flexibility to work a rotational roster between the hours of 7am to 8pm AEST.

Benefits

What’s in it for you?

You’ll join a purpose-driven company at a genuinely exciting stage of growth, with the opportunity to directly influence the performance of our support function.

What we offer:

Learning and development opportunities, including a dedicated PD budget.
24/7 access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support.
A parental leave program for both primary and secondary carers.
A supportive, inclusive culture where your voice is valued and heard.
The environment to grow alongside a fast-moving, ambitious organisation.

Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior to commencing employment, you’ll need:

A valid Employee Working With Children Check
A satisfactory National Police Check
Verification of unrestricted work rights in Australia (e.g. citizenship, passport or birth certificate)

Ready to make a difference?

If you enjoy solving problems, helping people and working in a supportive, fast-paced team, we’d love to hear from you.

Apply now and help us build the foundations that empower schools to focus on what matters most: teaching and learning.

Find out more about Compass on our website - https://www.compass.education/.

Quick Apply

Refine Your Search

school learning support officer jobs in melbourne, vic

Customer Support Officer

Community Engagement and Student Support Coordinator

Learning Support Officer - full-time (2027)

Research Support Officer, Poultry Behaviour and Welfare

Student and Program Lifecycle Officer

Policy Officer

Ed Support Level 1-Range 2

Student Wellbeing Officer

2027 Learning Specialist Range 3 - SWPBS/Behaviour Support

Incident Response Officer

Reception and Attendance Officer

Classroom and Student Support - Officer Brunt Road Specialist School (interim name)

Graduate Research Officer

DSG Student Support Officer

Incident Response Officer - Casual

Admin Assistant - General

Student Pathways/Careers Counsellor ES1-3

Change Implementation Officer

Incident Response Officer

Road Safety Programs Officer

I want to receive the latest job alert for school learning support officer in melbourne, vic

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