In-Demand Response officer Jobs in Melbourne, Vic

Response Officer - Non Shiftwork
Origin Energy —Melbourne VIC
- $67,185 a year
- 8 hour shift
- In-person
- Communication skills
Analyst
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Analyst
Victoria Police —Melbourne City Centre VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Data Quality Officer
Victorian Government —Melbourne VIC
- $81,496 - $98,955 a year
- Full-time
- Microsoft Office
- Time management
12d
Fingerprint Technician/Forensic Officer
Victorian Government —Melbourne Northern Suburbs VIC
- $78,510 - $86,679 a year
- Weekend availability
- Laboratory
- Customer service
- Maintenance
Administration Officer
Victoria Police —Melbourne VIC
- Full-time
- Laboratory
- Customer service
- Administrative experience
11d
Administration Officer
Victorian Government —Melbourne Northern Suburbs VIC
- $62,104 - $79,753 a year
- Full-time
- Laboratory
- Customer service
- Administrative experience
11d
Fingerprint Technician/Forensic Officer
Victoria Police —Melbourne VIC
- Weekend availability
- Laboratory
- Customer service
- Maintenance
Public Support Information Officer
Victorian Government —Melbourne VIC
- $62,104 - $79,753 a year
- Full-time
- Customer service
- Communication skills
2d
Security Officer
Nexar Group Pty Ltd —Melbourne VIC
- $28.42 - $59.50 an hour
- Part-time
- Supervising experience
- First Aid Certification
- Computer skills
Quick Apply
Enrolment Officer
Victorian Government —Melbourne Western Suburbs VIC
- Part-time
- Databases
- Administrative experience
- Office experience
1d
Expressions of Interest- Aircrew Officers- Ambulance Victoria
Babcock International —Abbotsford VIC
- Full-time
- First Aid Certification
1d
Project Officer
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Organisational skills
- Communication skills
12d
Grants Program Officer
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Salesforce
- Recruiting
1d
Senior Relief and Recovery Officer South West
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
3d
Animal Collections Officer
City of Hobsons Bay —Altona VIC
- $70,491.03 - $75,712.42 a year
- Full-time
- Administrative experience
- Communication skills
- Employee assistance program
- Gym membership
10d
Senior Emergency Management Officer
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- Analysis skills
- Communication skills
9d
Casual Officer
Deakin University —Burwood VIC
- $56.75 an hour
- Customer service
- Salesforce
- No degree
12d
Communications Officer
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Part-time
- Communication skills
Fingerprint Expert
Victorian Government —Melbourne Northern Suburbs VIC
- $111,347 - $122,934 a year
- Weekend availability
- Laboratory
- Laboratory experience
- Research

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Response Officer - Non Shiftwork

Origin Energy -
Melbourne VIC

Apply Now

Job Details

Full-time
$67,185 a year

Qualifications

Security
Communication skills

Full Job Description

Make a real difference by supporting essential services and community safety.
$67,185 plus superannuation & plus shift penalties
Melbourne based

Join a team that's All Kinds of Useful

At Origin, being useful is more than a tagline - it’s how we approach work every day. As a collective, we’re a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet and helping to lead Australia’s energy transition. If you’re driven by purpose and excited to be part of something bigger, we’d love to have you on the journey.

About the role

Join our National Response Centre team in our Melbourne CBD office on Bourke Street.

As a Response Officer, you will handle inbound safety, emergency, fault and welfare-monitoring calls on behalf of customers across essential-service industries, including energy and water.

This is not a standard customer service role. You will often speak with customers during urgent, stressful or safety-related situations. You will need to remain calm, gather accurate information, follow established procedures and arrange the appropriate response within strict timeframes.

You will work across several computer systems while speaking with callers, recording important information and dispatching work to field teams.

Important roster information

This is a full-time, onsite role working 38 hours per week across a rotating roster.

You must be available to work:

Eight-hour rotating shifts
Shifts scheduled between 6:00am and midnight
Monday to Sunday
Weekends and public holidays

Please consider the roster requirements carefully before applying.

What you will be doing

Your responsibilities will include:

Responding to inbound emergency, fault, safety and welfare-monitoring calls
Asking the right questions and accurately recording call information
Entering information into multiple systems while speaking with callers
Processing updates and changes relating to active incidents
Dispatching service orders within regulatory and contractual timeframes
Escalating incidents that may present an increased safety or operational risk
Keeping callers informed while providing a calm and professional experience
Following documented processes, procedures and compliance requirements
Working closely with Dispatchers and Senior Response Officers

What we are looking for

You will be suited to this role if you:

Remain calm and focused when speaking with distressed or frustrated callers
Have experience working in a busy inbound contact-centre or response environment
Can confidently work across multiple computer systems at the same time
Have strong written and verbal communication skills
Can listen carefully, ask clear questions and record information accurately
Are comfortable following structured processes and procedures
Have excellent attention to detail
Can move quickly between different calls, tasks and priorities
Take accountability for your performance and development
Can reliably attend rostered shifts, including weekends and public holidays

Experience in emergency response, dispatch, security monitoring, utilities, roadside assistance, logistics or another high-pressure contact-centre environment would be advantageous but is not essential.

What we offer

Full-time employment
A centrally located Melbourne CBD office
First seven weeks of structured, onsite training and onboarding
Comprehensive training and ongoing support
The opportunity to support essential services and community safety
Discounted Electricity, Gas & Internet services

Before applying

Please ensure you are comfortable with:

Working fully onsite (no remote)
Working a seven-day rotating roster
Starting as early as 6:00am or finishing as late as midnight
Working some weekends and public holidays
Handling urgent, complex and occasionally distressed callers
Completing accurate data entry while managing inbound calls

Origin - Where good change happens

At Origin, we’re powered by people who believe in creating change.

We are committed to fostering a diverse, gender equitable workforce, where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, any stage in life, people with intersex variations and people within LGBTQ+ communities, including trans and gender diverse.

Enjoy a challenging career in an exciting industry where you can grow and explore your potential. If you think you have transferable skills, an appetite to learn and would be a great fit, we’d love to hear from you.

Background checks may be required to determine your suitability for this position as part of the recruitment process and during your employment. These checks may include police checks, AusCheck, medical assessment and/or drug and alcohol testing.

Please note unsolicited CVs from agencies will not be accepted.

Origin recognises Aboriginal and Torres Strait Islander Peoples as the Traditional Custodians of country throughout Australia, and we pay our respects to Elders past, present and future.

Apply Now

Refine Your Search

response officer jobs in melbourne, vic

Response Officer - Non Shiftwork

Analyst

Analyst

Data Quality Officer

Fingerprint Technician/Forensic Officer

Administration Officer

Administration Officer

Fingerprint Technician/Forensic Officer

Public Support Information Officer

Security Officer

Enrolment Officer

Expressions of Interest- Aircrew Officers- Ambulance Victoria

Project Officer

Grants Program Officer

Senior Relief and Recovery Officer South West

Animal Collections Officer

Senior Emergency Management Officer

Casual Officer

Communications Officer

Fingerprint Expert

I want to receive the latest job alert for response officer in melbourne, vic

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