In-Demand Platform specialist sydney Jobs in Melbourne, Vic

Platform Support Specialist
CFC —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance program
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eCommerce Specialist - Merrell
Merrell —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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eCommerce Specialist - Wolverine Brands
Accent Group —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
eCommerce Specialist - Saucony
Saucony —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply
Service Desk Specialist
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Customer service
- Communication skills
- Health insurance
- Parental leave
14d
Contact Centre Specialist
Optus —Melbourne VIC
- Computer Science
- DevOps
- SQL
- Parental leave
- Employee discount
Network Technical Specialist
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
Student Technology & Transformation - Exciting Opportunities!
Deloitte —Melbourne VIC
- Bachelor's degree
- Team management
- Leadership
- Parental leave
6d
Solution Specialist
IQVIA —Melbourne VIC
- Bachelor's degree
- Recruiting
- Communication skills
Compensation & Benefits Specialist | Flexible MEL/SYD/BNE Location
CEVALogistics —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Disability insurance
- Parental leave
Network Technical Specialist for Infra
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- Rotating roster
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
ENM Network Technical Specialist
Infosys —Melbourne VIC
- $90,243 - $98,861 a year
- Rotating roster
- Azure
- Management
- Computer Science
- Health insurance
- Parental leave
Senior Customer Onboarding Specialist | APAC
HubSpot —Melbourne VIC
- Hybrid work
- Software troubleshooting
- APIs
- AI
- Health insurance
- Work from home
Quick Apply
11d
L3 – Senior Network Specialist
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- Rotating roster
- Azure
- Management
- AWS
- Health insurance
- Parental leave
Installation Specialist - Power Payments
Pentana Solutions —Melbourne VIC
- Full-time
- Office
- POS
- Communication skills
Avaya Senior Consultant
Infosys —Melbourne VIC
- $108,571 - $119,893 a year
- Weekend availability
- CRM software
- Computer Science
- Salesforce
- Health insurance
- Parental leave
10d
eLearning Engagement & IT Support Officer
Acknowledge Education —Melbourne VIC
- Full-time
- Customer service
- Working with children
- Organisational skills
- Health insurance
Quick Apply
Application Support Specialist (SaaS) | Aged & Disability Care
AlayaCare —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- AI
- Parental leave
Quick Apply
Claims Specialist - Cyber
CFC —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Senior M365 Specialist
Datacom —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- SharePoint
Quick Apply

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platform specialist sydney jobs near melbourne, vic

Platform Support Specialist

CFC -
Melbourne VIC

Quick Apply

Job Details

Permanent | Full-time

Benefits

Group activities
Employee assistance program

Qualifications

Customer service
Microsoft Office
Organisational skills
Communication skills
Time management

Full Job Description

Description

Are you customer-focused, digitally savvy, and excited by the future of underwriting?

We are seeking an enthusiastic and proactive Platform Support Specialist to join our Connect Platform team in Melbourne and support CFC’s growing digital distribution strategy.

About the role

Reporting to the Platform Support Manager, you’ll be a core member of CFC’s platform team — a critical and fast-growing function responsible for increasing the proportion of business written through online channels.

In this role, you’ll support the end-to-end underwriting process on the platform, engage directly with brokers, and play a key role in delivering an exceptional digital broker experience. You’ll manage live chat interactions, respond to enquiries, support underwriting referrals, and ensure policies and documentation are issued accurately and efficiently.

Working in a multi-disciplinary environment where underwriting and technology come together, you’ll be exposed to a dynamic and evolving area of the business, with challenges and opportunities not typically found in traditional underwriting roles.

Key Responsibilities

Respond to broker enquiries in a timely and professional manner
Deliver first-class broker service through live chat and digital channels
Manage the platform team inbox and log submissions accurately
Issue policies, MTAs, renewals, and other underwriting documentation
Chase outstanding items including subjectivities and renewals
Handle platform referrals and produce quotations within agreed service standards
Proactively follow up new business quotations to secure opportunities
Explain product features, benefits, coverage, and wording with confidence
Conduct daily risk reviews of broker-generated quotes to support portfolio profitability
Engage proactively with brokers to gather feedback on the platform
Support general administrative and ad-hoc tasks as required

About you

Strong customer service and communication skills, both written and verbal
Excellent time management and organisational skills
Ability to manage competing priorities in a fast-paced environment
Resilient, adaptable, and solutions-focused
High attention to detail and accuracy
Professional, positive, and proactive “can-do” attitude
Strong sense of accountability and ownership
Proficiency in Microsoft Office and comfort working with digital platforms
Experience in insurance, underwriting support, or broker servicing will be well regarded (but not essential)

Why You’ll Love Working at CFC

We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:

At CFC, we’re committed to your development – enjoy access to a range of company-funded training programs and learning initiatives designed to support your growth and career progression.
Flexible, hybrid working week;
Our ‘Excellence Program’ which encourages and rewards a culture of high-performing individuals and teams;
‘You Do You Day’ – an annual additional leave today to do something that brings you joy;
Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better;
Annual end of financial year and end of calendar year events, in addition to social club arrangements;
Optional annual charity volunteering day, facilitated by us;
3 additional personal leave days per year – for whatever you need;
Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you;
Apply to work remotely for up to 3 months per year; and
Access to our Employee Assistance Program.

To be considered, please submit a cover letter clearly outlining how your experience aligns with the criteria listed above, along with your resume.

Applicants must be Australian Citizens or Permanent Residents to be eligible for this role.
Please note that only shortlisted candidates will be contacted.

About CFC

CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.

Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries.

At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.

CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.

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Refine Your Search

platform specialist sydney jobs in melbourne, vic

Platform Support Specialist

eCommerce Specialist - Merrell

eCommerce Specialist - Wolverine Brands

eCommerce Specialist - Saucony

Service Desk Specialist

Contact Centre Specialist

Network Technical Specialist

Student Technology & Transformation - Exciting Opportunities!

Solution Specialist

Compensation & Benefits Specialist | Flexible MEL/SYD/BNE Location

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L3 – Senior Network Specialist

Installation Specialist - Power Payments

Avaya Senior Consultant

eLearning Engagement & IT Support Officer

Application Support Specialist (SaaS) | Aged & Disability Care

Claims Specialist - Cyber

Senior M365 Specialist

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