Are you customer-focused, digitally savvy, and excited by the future of underwriting?
We are seeking an enthusiastic and proactive Platform Support Specialist to join our Connect Platform team in Melbourne and support CFC’s growing digital distribution strategy.
About the role
Reporting to the Platform Support Manager, you’ll be a core member of CFC’s platform team — a critical and fast-growing function responsible for increasing the proportion of business written through online channels.
In this role, you’ll support the end-to-end underwriting process on the platform, engage directly with brokers, and play a key role in delivering an exceptional digital broker experience. You’ll manage live chat interactions, respond to enquiries, support underwriting referrals, and ensure policies and documentation are issued accurately and efficiently.
Working in a multi-disciplinary environment where underwriting and technology come together, you’ll be exposed to a dynamic and evolving area of the business, with challenges and opportunities not typically found in traditional underwriting roles.
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Respond to broker enquiries in a timely and professional manner
- Deliver first-class broker service through live chat and digital channels
- Manage the platform team inbox and log submissions accurately
- Issue policies, MTAs, renewals, and other underwriting documentation
- Chase outstanding items including subjectivities and renewals
- Handle platform referrals and produce quotations within agreed service standards
- Proactively follow up new business quotations to secure opportunities
- Explain product features, benefits, coverage, and wording with confidence
- Conduct daily risk reviews of broker-generated quotes to support portfolio profitability
- Engage proactively with brokers to gather feedback on the platform
- Support general administrative and ad-hoc tasks as required
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Strong customer service and communication skills, both written and verbal
- Excellent time management and organisational skills
- Ability to manage competing priorities in a fast-paced environment
- Resilient, adaptable, and solutions-focused
- High attention to detail and accuracy
- Professional, positive, and proactive “can-do” attitude
- Strong sense of accountability and ownership
- Proficiency in Microsoft Office and comfort working with digital platforms
- Experience in insurance, underwriting support, or broker servicing will be well regarded (but not essential)
We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:
- At CFC, we’re committed to your development – enjoy access to a range of company-funded training programs and learning initiatives designed to support your growth and career progression.
- Flexible, hybrid working week;
- Our ‘Excellence Program’ which encourages and rewards a culture of high-performing individuals and teams;
- ‘You Do You Day’ – an annual additional leave today to do something that brings you joy;
- Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better;
- Annual end of financial year and end of calendar year events, in addition to social club arrangements;
- Optional annual charity volunteering day, facilitated by us;
- 3 additional personal leave days per year – for whatever you need;
- Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you;
- Apply to work remotely for up to 3 months per year; and
- Access to our Employee Assistance Program.
To be considered, please submit a cover letter clearly outlining how your experience aligns with the criteria listed above, along with your resume.
Applicants must be Australian Citizens or Permanent Residents to be eligible for this role.
Please note that only shortlisted candidates will be contacted.
CFC is a specialist insurance provider, pioneering emerging risk and market leader in cyber. Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today's most critical business risk.
Headquartered in London with offices in New York, Melbourne, Sydney, Austin, Madrid, Brussels and Brisbane, CFC has over 1100 staff and is trusted by more than 100,000 businesses across 90 countries.
At CFC, insurance isn't just about underwriting. From data science to software development, and digital marketing design, we've got something for everyone. We're passionate about pushing boundaries, thinking differently and building the insurance company of the future.
CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.
