In-Demand Patient access lead Jobs in Melbourne, Vic

Patient Experience Team Lead
Montu —Melbourne VIC
- $90,000 - $100,000 a year
- Full-time
- Remote
- Management
- Research
- Team management
- Health insurance
- Work from home
Quick Apply
11h
Consumer Peer Worker - Emergency Department
Monash Health —Clayton VIC
- Full-time
- Presentation skills
- Patient care
- Communication skills
- Health insurance
Pathology Collector
Healius Corp. —Moonee Ponds VIC
- Part-time
- Blood sampling
- Communication skills
- Paid training
- Health insurance
Program Lead - Culturally Safe Partnerships
Peter MacCallum Cancer Centre —Melbourne VIC
- $87,000 - $97,000 a year
- Part-time
- Hybrid work
- Communication skills
- Annual leave
4d
Patient Access Team Leader - ISC
OHV —Carlton VIC
- $83,944.93 a year
- Full-time
- Management
- Administrative experience
- Leadership
- Annual leave
- Employee assistance program
Investigator, Complex Investigations
Department of Health —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Nursing
- No degree
- Recruiting
12d
Director - Access & Patient Flow
Western Health —Melbourne VIC
- $120,000 - $130,000 a year
- Full-time
- Education
1d
Casual Robot Companion Facilitator - Metro Based
Andromeda Robotics —South Melbourne VIC
- Contract
- Public speaking
- Communication skills
Quick Apply
Functional Support Analyst, Clinical / Patient & Client Management System
Department of Health —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Management
- Recruiting
7d
Lived Experience Senior Peer Support Consumer Worker
Eastern Health —Box Hill VIC
- Call employer
- Microsoft Excel
- Organisational skills
- Communication skills
- Health insurance
- Employee assistance program
Diversity, Equity, Inclusion and Belonging Lead
The Royal Children's Hospital —Parkville VIC
- $11,500.00 - $137,858.24 a year
- Full-time
- Hybrid work
- Administrative experience
- Analysis skills
- Human resources
- Employee assistance program
7d
Operations Director - Ambulatory Services
Peter MacCallum Cancer Centre —Melbourne VIC
- $170,000 - $197,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Annual leave
Elective Surgery Bookings Clerk
Peter MacCallum Cancer Centre —Parkville VIC
- $60,780.72 - $72,677.28 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Epic
- Annual leave
1d
Patient Food Services Team Leader
Cabrini Health —Malvern VIC
- Up to $18,850 a year
- Part-time
- Customer service
- Supervising experience
- Food service
- Commuter assistance
13d
HIS Clerk
Epworth —Camberwell VIC
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Relocation assistance
Quick Apply
Administration Site Lead
Western Health —Melbourne VIC
- $70,000 - $80,000 a year
- Full-time
- Customer service
- Education
- Communication skills
11h
Case Manager
Austin Health —Heidelberg VIC
- Full-time
- Communication skills
- Hospital experience
- Health insurance
Team Leader - Case Management
Western Health —Melbourne VIC
- $125,000 - $135,000 a year
- Full-time
- Education
- Leadership
6d
Best Care Improvement Specialist
Western Health —Melbourne VIC
- $85,000 - $95,000 a year
- Full-time
- Education
- No degree
- Communication skills
8d
Administrative Officer
Austin Health —Melbourne Northern Suburbs VIC
- $38.85 an hour
- Part-time
- Customer service
- Administrative experience
- Front desk
- Health insurance
- Annual leave
1d

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patient access lead jobs near melbourne, vic

Patient Experience Team Lead

Montu -
Melbourne VIC

Quick Apply

Job Details

Full-time
$90,000 - $100,000 a year
11 hours ago

Benefits

Health insurance
Work from home
Parental leave
Insurance services

Qualifications

Management
Research
Team management
Recruiting
Communication skills

Full Job Description

Company Description

Montu is Australia's largest healthtech business with a focus on alternative healthcare. Founded in 2019, it supports patients, doctors and pharmacies through its Alternaleaf clinic, offers accredited healthcare education to clinicians via its SAGED platform, and dispensing solutions to pharmacies across Australia through Leafio. Montu is also the founding member of Cannabis Council Australia, a non-for-profit advocacy body that advances legislative change across the healthcare landscape. Our mission is to make alternative healthcare more affordable and accessible for the millions who could benefit.

Montu has been recognised as Australia’s fastest-growing tech company in the Deloitte TechFast 50 for two consecutive years (#1 in 2022 and 2023), achieving remarkable revenue growth of 26,000% and 9,000%. Named #1 on LinkedIn’s Top Startups Australia 2024, Montu has cemented its position as the largest business of its kind outside North America and continues to evolve on its journey.

This role is an Australia-based, fully work-from-home position, with access to co-working spaces in Sydney, Melbourne and Brisbane.

Job Description

As the Patient Experience Team Lead, you will hold overarching people management accountability for a team of Patient Experience Specialists. In this role, you will ensure team members work effectively and efficiently through regular feedback and coaching, while collaborating with other leaders to drive positive patient outcomes. You will provide ongoing support by managing escalations, assisting with daily operations, and taking ownership of the team's overall performance against key KPIs.

Key Responsibilities:

Operational Excellence & Management:

Lead the day-to-day operations for a team of Patient Experience Specialists (PES).
Answer PES questions, guide them through difficult calls or issues, diffuse angry customers, or handle issues that cannot be fielded by a Patient Experience Specialist.
Provide technical knowledge and expert guidance to support the contact centre and resolve challenges effectively.
Monitor individual and team performance against KPIs, service level goals, and adherence to schedule; identify gaps and implement corrective actions as needed.
Review individual calls, listening and providing feedback on individual calls to ensure quality and efficiency in patient contacts.
Act as a key point of contact between team members and stakeholders, clearly communicating goals, expectations and updates.
Participate in the interviewing and hiring process in collaboration with the Head of Contact Centre and internal Talent Acquisition and People teams.
Prepare, analyse and present performance and operational reports to identify trends, inform strategic decisions, and enhance overall efficiency.
Develop and implement dashboards and reporting tools to streamline workflows and track progress towards targets.
Assist other management team members in identifying issues/trends from patients.

People Leadership & Coaching:

Build and lead a high-performing team by providing clear leadership, direction and support to employees, ensuring they have a clear understanding of their roles and responsibilities.
Promote the empowerment and growth of staff by providing mentorship, coaching, and professional development opportunities to team members.
Celebrate team and individual achievements through feedback and reward & recognition programs.
Delegate responsibilities effectively and manage team performance to achieve individual and departmental goals.
Ensure compliance with company policies and processes, taking timely and fair action in instances of unsatisfactory performance or conduct.
Support and promote a working environment and services that are inclusive, accessible and celebrate diversity.
Host regular and quality 1:1’s with individual team members.
Write and deliver performance reviews for team members.
Lead team and department meetings to engage the PES team and build a strong, positive culture.
Collaborate across the department to plan and support training, coaching, and development programs.

Process Improvement & Strategic Alignment:

Develop and refine processes and procedures that foster a high-performance culture and ensure consistency across contact centre leadership
Utilise data and metrics to identify opportunities for continuous improvement and process optimisation.
Conduct research and analysis to stay current with campaign trends, best practices, and customer experience strategies.
Ensure the team is informed of business changes, policy updates, and process adjustments.
Take on other tasks or projects to support employees, other managers, and general operations.

Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs):

Deliver on individual and set departmental OKR and KPI’s as determined from time to time.

Qualifications

Previous experience leading and managing a team in a call centre environment (ideally remotely)
Ability to lead and motivate a team through coaching, mentoring and leading by example
Excellent communication skills
Pro-active, personable and highly motivated
The ability to work autonomously and as part of a cohesive team

Additional Information

You'll be joining a high-performing, fast-paced team where your work drives meaningful impact in a leading tech company at the intersection of healthcare. We take pride in our driven and results-focused culture, where ambitious individuals can push the boundaries of innovation and contribute to better outcomes for Australians.

Other benefits include:

Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development.
Enjoying discounts with over 450 retailers through our Reward and Recognition platform.
The freedom of a full-time, work-from-home role.
Access to co-working spaces in Sydney, Melbourne, Brisbane, and select regional cities.
Mental health support through our wellbeing platform, Unmind.
A private health insurance discount through Medibank.
Up to 8 weeks of paid parental leave.
Swag kits to celebrate key milestones in your journey with us.
Enhance your home office with our work from home equipment allowance benefit.
Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

#LI-GQ1
#LI-REMOTE

We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

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Refine Your Search

patient access lead jobs in melbourne, vic

Patient Experience Team Lead

Consumer Peer Worker - Emergency Department

Pathology Collector

Program Lead - Culturally Safe Partnerships

Patient Access Team Leader - ISC

Investigator, Complex Investigations

Director - Access & Patient Flow

Casual Robot Companion Facilitator - Metro Based

Functional Support Analyst, Clinical / Patient & Client Management System

Lived Experience Senior Peer Support Consumer Worker

Diversity, Equity, Inclusion and Belonging Lead

Operations Director - Ambulatory Services

Elective Surgery Bookings Clerk

Patient Food Services Team Leader

HIS Clerk

Administration Site Lead

Case Manager

Team Leader - Case Management

Best Care Improvement Specialist

Administrative Officer

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