In-Demand Passport office passport service Jobs in Melbourne, Vic

Health Concierge Team Leader - Customer Support
Australian Unity —Clayton VIC
- Full-time
- Salesforce
- No degree
- Communication skills
- Health insurance
- Employee discount
13h
Receptionist – Cabrini Women’s Mental Health
Cabrini Health —Elsternwick VIC
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
- Commuter assistance
8d
Court Support Officer - Frankston
Court Services Victoria —City of Bayside VIC
- Full-time
- Microsoft Word
- Senior Secondary Certificate of Education
- No degree
1d
Youth Engagement Worker
EACH —Doncaster VIC
- $46.70 - $51.26 an hour
- Weekend availability
- Microsoft Office
- Bachelor's degree
- Communication skills
- Employee assistance program
Quick Apply
7d
Court Support Officer - Frankston
Victorian Government —Melbourne VIC
- $72,189 - $79,753 a year
- Full-time
- Microsoft Word
- Senior Secondary Certificate of Education
- No degree
1d
Media and Communications Officer
Aussie Broadband —Melbourne VIC
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
- Parental leave
Administration Officer - Caulfield Community Health
Alfred Health —Caulfield VIC
- Part-time
- Microsoft Office
- Administrative experience
- Front desk
- Annual leave
11d
Administration Officer/ Receptionist
Melbourne Private Hospital —Melbourne VIC
- Rotating roster
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
7d
Administration Assistant – Medical Imaging Department
Cabrini Health —Malvern VIC
- Full-time
- Customer service
- Medical office experience
- Administrative experience
- Commuter assistance
12d
Intake Coordinator
Care Connect —Abbotsford VIC
- Full-time
- Customer service
- Microsoft Office
- Care plans
- Employee assistance program
1d
Administrative Assistant - Learning & Teaching
Eastern Health —Box Hill VIC
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Employee assistance program
Hospitality Assistant (Cleaner/Laundry)
Infinite Aged Care —Windsor VIC
- Part-time
- Customer service
- Food service experience
- Communication skills
- On-the-job training
- Employee assistance program
11d
Vulnerable Populations and Day Case Coordinator
Eastern Health —Box Hill VIC
- Part-time
- Microsoft Excel
- Data analysis skills
- Microsoft Office
- Health insurance
- Employee assistance program
12d
Advisor, People & Capability
Victorian Government —Melbourne VIC
- $100,894 - $114,476 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Psychology
- Annual leave
- Employee assistance program
6d
Health Coach
Australian Unity —Melbourne VIC
- Contract
- Hybrid work
- Management
- Care plans
- Health insurance
- Parental leave
8d
Property Administrator
CBRE —Melbourne VIC
- Full-time
- Hybrid work
- Administrative experience
- Organisational skills
- Communication skills
12d
Principal Customer Success Consultant
Compass Education —Hawthorn VIC
- Full-time
- Hybrid work
- AI
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Compliance Officer (Electricity Network Assets)
Energy Safe Victoria —Melbourne City Centre VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Parental leave
- Employee assistance program
1d
Sales Administrator
Infinite Aged Care —Windsor VIC
- Full-time
- CRM software
- Sales
- Microsoft Office
- On-the-job training
- Employee assistance program
12d
Administrative Officer
Eastern Health —Richmond VIC
- Full-time
- Microsoft Excel
- Research
- Microsoft Office
- Health insurance
- Annual leave

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Health Concierge Team Leader - Customer Support

Australian Unity -
Clayton VIC

Apply Now

Job Details

Full-time
13 hours ago

Benefits

Health insurance
Employee discount
Insurance services

Qualifications

Call center experience
Certificate IV
Salesforce
Diploma
Communication skills

Full Job Description

Across Home Health, we’re transforming the way we work in our local communities to improve health and care outcomes for customers. By working together, differently – we believe we will be able to plan and deliver better care for customers. Our mission is to create a distinctly different and integrated healthcare company instinctively chosen for its quality, legitimacy, and independence.

Home Health’s Health Concierge Customer Support team delivers customer outcomes and responds to customer queries including funding, scheduling, services, and billing.

Your New Role:

As our Health Concierge Team Leader – Customer Support you will provide strong leadership and guidance to the Health Concierge Customer Support team. Your focus will be to enhance the customer experience by streamlining processes, managing enquiries, and resolving issues with precision. Please note that this role will be based in Clayton, Victoria and we are looking for someone with mandatory call centre experience as a team leader.

Within this role you will also:

Proactively engage with team members to monitor performance, understand skills and competence, and identify areas for development.
Identify and adopt process improvement opportunities as well as implement scripts and processes that support consistency of experience and drive down average handling times.
Conduct call recording quality checks, identifying opportunities for coaching and improvement.
Analyse complex business problems, develop, and implement solutions, and optimise systems to meet changing business needs.
Reporting of risks associated with customers.
Manage daily operations and continuous improvement activities to improve overall function and compliance requirements.
Actively contribute to the design, delivery and adoption of system-based tools and lead the implementation of processes and procedures that embed consistent ways of working.
Monitor the quality of customer data to ensure compliance with all regulatory obligations.

This full-time role is based at our Clayton office in Victoria and offers hybrid flexibility following the completion of probation, including 2 days working from home.

About you:

A pragmatic proactive problem solver.
Understanding of both the aged care sector and operating a complex customer contact centre(Call centre experience as a Team Leader is mandatory).
Customer focused with ability to engage and develop others.
Experience working in a fast paced environment.
Demonstrated experience managing teams.
Sound working knowledge of funding instruments and regulations associated with in-home/community care services.
Certificate IV or Diploma qualification in community or aged care is desirable (or equivalent experience).
Excellent verbal and written communication skills combined with demonstrated ability to engage with a frontline workforce using various communication channels.
Knowledge of digital tools, such as Genesys and Salesforce

Benefits & Perks

Flexible Working Arrangements
Extra leave benefits, including Wellbeing, Community, and Deep Listening days each year
Fitness Passport – discounted access to gyms and fitness facilities
Exclusive employee discounts across Australian Unity products, travel, and accommodation
Novated leasing – salary package a new car through Maxxia or Flare Cars and save on tax

If you're ready to make a meaningful impact on healthcare delivery and drive team excellence, please apply to the role and we will get in touch with you .

Australian Unity is an Equal Opportunity employer, and we encourage applications from all members of the community, including people of Aboriginal and Torres strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click https://www.australianunity.com.au/about-us/reconciliation-action-plan

perks

Above award pay rates

Employee perks
Discounts on health, insurance, travel, and more

Supported and paid induction program

Paid travel and KM’s

Flexible hours

Apply Now

Refine Your Search

passport office passport service jobs in melbourne, vic

Health Concierge Team Leader - Customer Support

Receptionist – Cabrini Women’s Mental Health

Court Support Officer - Frankston

Youth Engagement Worker

Court Support Officer - Frankston

Media and Communications Officer

Administration Officer - Caulfield Community Health

Administration Officer/ Receptionist

Administration Assistant – Medical Imaging Department

Intake Coordinator

Administrative Assistant - Learning & Teaching

Hospitality Assistant (Cleaner/Laundry)

Vulnerable Populations and Day Case Coordinator

Advisor, People & Capability

Health Coach

Property Administrator

Principal Customer Success Consultant

Compliance Officer (Electricity Network Assets)

Sales Administrator

Administrative Officer

I want to receive the latest job alert for passport office passport service in melbourne, vic

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