In-Demand Department head Jobs in Melbourne, Vic

Hotel Service Manager
Imagine Hotels & Resorts Pty Ltd —Southbank VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Employee discount
Quick Apply
2d
Executive Support/Project Officer
Victoria Police —Melbourne City Centre VIC
- Full-time
- Microsoft Office
- Communication skills
4d
Executive Housekeeping Manager - Melbourne CBD
Ozone Hospitality —Melbourne VIC
- $85 - $90 a year
- Full-time
- Hospitality
- Management
- Cleaning
Quick Apply
Concierge Supervisor
AccorHotel —Melbourne VIC
- Weekend availability
- Management
- Guest services
- Leadership
Quick Apply
9d
Senior Chaplaincy
Victoria Police —Melbourne City Centre VIC
- Full-time
11d
Hotel Service Manager
Ethical Cleaners —Melbourne VIC
- $80,000 - $90,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
Quick Apply
2d
Administration and Operations Officer
RMIT University —Melbourne VIC
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Administrative experience
2d
Head of Safety - Pacific
Draeger —Notting Hill VIC
- Full-time
- Master's degree
- Product management
- Business Administration
- Parental leave
- Employee assistance program
Maintenance Planner & Purchasing Officer
Vinidex Pty Ltd (Australia) —Sunshine VIC
- Full-time
- Management
- Engineering
- Maintenance
- Parental leave
- Employee assistance program
4d
Head of Marketing, Brand & Insights
Department of Families, Fairness and Housing —Melbourne City Centre VIC
- Full-time
- Recruiting
4d
Professor and Head of Department - Physiology
Monash University —Clayton VIC
- $233,964 a year
- Full-time
- Hybrid work
- Research
- University
- Communication skills
Head of Category Management
Victorian Government —Melbourne VIC
- $193,946 - $263,771 a year
- Full-time
9d
Analyst
Victoria Police —Melbourne City Centre VIC
- Full-time
- Analysis skills
- Communication skills
4d
2027 Leading Teacher - Head of School (Junior)
Victorian Government —Melbourne Northern Suburbs VIC
- Full-time
- Leadership
- Teaching
Senior Procurement Specialist
Victorian Government —Melbourne Northern Suburbs VIC
- Full-time
- Microsoft Excel
- Leadership
- Negotiation
- Health insurance
- Annual leave
12d
Senior Chaplaincy
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
11d
Area Sales Manager - Irrigation
The Toro Company —Melbourne VIC
- CRM software
- Management
- Sales
5d
Business Development Executive
Valsoft Corporation —Melbourne VIC
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Opportunities for advancement
Quick Apply
ENT Head and Neck Surgeon
Victorian Government —Melbourne Northern Suburbs VIC
- Part-time
- Health insurance
Trainee Service Technician
Draeger —Notting Hill VIC
- Full-time
- Management
- Microsoft Office
- Business
- On-the-job training
- Employee assistance program

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Hotel Service Manager

Imagine Hotels & Resorts Pty Ltd
Southbank VIC

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
2 days ago

Benefits

Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Cleaning
Communication skills
Office experience

Full Job Description

The Hotel Service Manager is responsible for overseeing key operational service areas of the hotel, including housekeeping operations, guest experience management, and providing operational support across front office and central reservations functions when required.

This role ensures the highest levels of cleanliness, presentation, and operational efficiency across the property, while actively managing the guest feedback cycle to deliver exceptional service standards. The position plays a critical role in maintaining seamless service delivery across departments through proactive leadership, operational coordination, and continuous improvement initiatives.

Key Responsibilities

Housekeeping Operations

Oversee the cleanliness, presentation, and overall orderliness of the entire hotel property.
Plan and coordinate housekeeping schedules in accordance with occupancy forecasts and operational requirements.
Allocate duties and monitor staff productivity to ensure efficient room turnaround and service delivery.
Train, develop, and evaluate housekeeping staff to ensure adherence to service and brand standards. Participate in recruitment processes and recommend new personnel where required.
Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to maintain quality standards.
Organise and coordinate deep cleaning programs and preventative housekeeping maintenance initiatives.
Maintain par levels of supplies and linen and complete monthly stocktakes.
Ensure rooms requiring maintenance are placed Out of Order where appropriate and reported promptly.
Monitor housekeeping-related guest feedback and implement corrective action where necessary.
Maintain the lost property register and coordinate with Front Office regarding guest enquiries.
Provide operational leadership during peak periods to maintain service continuity and efficiency.
Anticipate, identify, and resolve operational issues impacting housekeeping standards or guest experience.

Guest Experience & Feedback Management

Manage the end-to-end guest feedback cycle across all platforms including OTAs, webchat, online reviews, and email correspondence.
Monitor guest sentiment and ensure timely, professional responses across all communication channels.
Manage service recovery processes to ensure guest concerns are addressed effectively and professionally.
Champion the brand through proactive guest engagement and positive customer interactions.
Ensure compliance with internal guest feedback KPIs and response time standards.
Analyse guest feedback data to identify trends, operational sensitivities, and opportunities for service improvement.
Develop reporting processes to capture key insights relating to the guest experience.
Provide actionable recommendations to management and operational teams to enhance service delivery.
Identify opportunities for innovation and improvement to strengthen the overall guest experience.
Promote and maintain high standards of customer service across all departments.

Front Office & Reservations Support

Provide operational oversight and support to Front Office and Central Reservations functions when required.
Assist with coordination between housekeeping and front office teams to ensure efficient room readiness and guest check-in processes.
Support front desk operations during peak periods or staffing shortages where necessary.
Monitor reservation flow and occupancy levels in collaboration with the reservations team.
Ensure guest requests and operational information are communicated effectively between departments.
Assist in maintaining service standards across all guest-facing operational areas.

General Responsibilities

Demonstrate professionalism and leadership in all interactions with staff, guests, and external stakeholders.
Foster effective cross-departmental communication to ensure seamless operational service delivery.
Participate in company initiatives, operational improvements, marketing activities, and special projects.
Prepare reports and presentations for ownership, appointed representatives, and senior management where required.
Attend scheduled operational and management meetings.
Ensure compliance with Workplace Health & Safety (OH&S) requirements and report any hazards or incidents.
Remain receptive to feedback regarding team performance, operational processes, and personal development.

Key Result Areas

Maintenance of exceptional housekeeping and property presentation standards.
Effective implementation and management of the guest feedback cycle in line with established KPIs.
Improved guest satisfaction through proactive service recovery and operational improvements.
Effective collaboration between housekeeping, front office, and reservations teams.
Accurate reporting and identification of trends impacting the guest experience.
Positive representation of the brand through professional guest engagement.

Required Skills & Qualifications

In-depth knowledge of housekeeping operations, cleaning best practices, chemicals, equipment, and procedures.
Understanding of hotel operations including front office and reservation processes.
Strong understanding of health and safety regulations.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Demonstrated experience supervising hotel service staff (e.g. as a Hotel Service Supervisor, Front Office Manager, Head Housekeeper, Head Porter, Hotel Concierge or Hotel Office Manager) within a hotel with an established organisational structure.
Strong rostering, staff supervision and coordination skills.
Excellent communication and conflict-resolution skills, with the ability to liaise effectively with managers, staff and guests.
Ability to work effectively in a fast-paced environment.

Pay: $80,000.00 – $90,000.00 per year

Benefits:

Employee discount

Work Location: In person

Quick Apply

Refine Your Search

department head jobs in melbourne, vic

Hotel Service Manager

Executive Support/Project Officer

Executive Housekeeping Manager - Melbourne CBD

Concierge Supervisor

Senior Chaplaincy

Hotel Service Manager

Administration and Operations Officer

Head of Safety - Pacific

Maintenance Planner & Purchasing Officer

Head of Marketing, Brand & Insights

Professor and Head of Department - Physiology

Head of Category Management

Analyst

2027 Leading Teacher - Head of School (Junior)

Senior Procurement Specialist

Senior Chaplaincy

Area Sales Manager - Irrigation

Business Development Executive

ENT Head and Neck Surgeon

Trainee Service Technician

I want to receive the latest job alert for department head in melbourne, vic

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