In-Demand Customer experience cx Jobs in Melbourne, Vic

Customer Experience Specialist
Xero —Hawthorn VIC
- Full-time
- Hybrid work
- Google Suite
- Salesforce
- Microsoft Office
- Work from home
Customer Service Representative
Foundever —Melbourne VIC
- Full-time
- Remote
- Customer service
- Computer skills
- Financial services
Customer Experience Officer
Shaw Industries Group, Inc. —Richmond VIC
- Full-time
- Sales
- Customer service
- Salesforce
Delivery & CX Associate
Cars24 —Altona North VIC
- $50,000 - $100,000 a year
- Part-time
- Parental leave
Quick Apply
Customer Experience Customer Success Technical Leader
Cisco Systems —Melbourne VIC
- Full-time
- Management
- Master's degree
- Bachelor's degree
Director, Customer Experience
Cisco Systems —Melbourne VIC
- Full-time
- Computer Science
- Customer service
- Engineering
Customer Success Director
Genesys —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
CX Technology Consultant
Datacom —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Bachelor's degree
- APIs
Quick Apply
Quality Assurance Rater - English (Australia)
TELUS International Holding (U.S.A.) Corp. —Bulleen VIC
- $23 an hour
- Management
- Research
- Analysis skills
Customer Experience Lead
SE Products —Oakleigh VIC
- Full-time
- Marketing
- Business
Quick Apply
Customer Success Manager
Podium —Melbourne VIC
- $650 a month
- AI
- Communication skills
- Marketing
7d
Senior CRM Specialist
Junior Adventures Group —Camberwell VIC
- $90,000 - $110,000 a year
- Full-time
- CRM software
- Salesforce
- Communication skills
Quick Apply
CX Operations Manager - Domain
Domain Group —Cremorne VIC
- Hybrid work
- Team management
- Negotiation
- Parental leave
Expressions of Interest - Customer Growth Strategy (FiftyFive5)
Accenture —Melbourne VIC
- Full-time
- Business
- Leadership
Concierge Executive
Accor Apartments & Realty —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Communication skills
Digital Marketing Specialist
Junior Adventures Group —Camberwell VIC
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Work from home
Quick Apply
CX Operations Manager - Domain
CoStar Group —Melbourne VIC
- Full-time
- Hybrid work
- Team management
- Negotiation
- Parental leave
Prospective Student Officer
RMIT University —Melbourne VIC
- Full-time
- CRM software
- Sales
- University
8d
Business Analyst - Technology
Wesfarmers Health —Docklands VIC
- CRM software
- ERP systems
- AWS
- Employee assistance program
Delivery Manager
Optus —Melbourne VIC
- CRM software
- Management
- Agile
- Parental leave
- Employee discount
7d

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Customer Experience Specialist

Xero -
Hawthorn VIC

Apply Now

Job Details

Full-time

Benefits

Work from home

Qualifications

Google Suite
Salesforce
Microsoft Office
Xero
Case management
AI

Full Job Description

The role & impact

At Xero, we are here to supercharge small businesses by making them more efficient and connecting them with big business technology. As a Customer Experience Specialist, you will play a vital role in this mission by acting as a brand ambassador and trusted advisor, ensuring our customers—from small business owners to seasoned accountants—unlock the full value of Xero. You will provide high-quality support and guidance through a variety of channels, helping users navigate their queries quickly and efficiently.

Your work is about more than just solving problems; it is about delivering a best-in-class experience through empathy and a passion for resolution. By proactively reaching out to customers and simplifying complex information, you will help build a stronger economy and empower the community behind these businesses.

The team & how they connect

The Customer Experience team works together to provide world-class support, aiming to become trusted and efficient business advisors to Xero customers. The team supports small business owners, bookkeepers, and accountants. They collaborate effectively across all teams at Xero, working to quickly and efficiently resolve customer queries through a variety of channels.

The team is currently working on

Engaging in proactive call campaigns to help customers achieve the best next action for their business.
Utilising modern tools and technology, including Generative AI, to enhance the delivery of customer support.
Managing and resolving customer cases using platforms like Salesforce to ensure accurate data capture.
Adapting to the evolving CX strategy and product landscape to support users in a high-change environment.

Where and how you can work

This team operates a hybrid working arrangement, requiring three days per week in the office, with Wednesday as a mandatory day. You will be able to work from home for the remaining two days. Please note, the initial training period for this role will require you to be fully in the office five days a week.

We are looking to add Customer Experience Specialists to join our team who will work one of the following schedules:

Sunday through Thursday, 11:30am - 8:00pm
Tuesday through Saturday, 11:30am - 8:00pm
Monday through Friday, 11:30am - 8:00pm

Please note that the anticipated start date will be 7 SEP 2026.

Here are some of the things we are looking for

You bring experience from a service environment where you have successfully worked towards service levels and quality targets.
Your communication style is clear, concise, and authentic, whether you are writing an email or speaking on the phone.
You possess the confidence to make proactive outbound calls and the initiative to self-manage your daily tasks.
A growth mindset and a readiness to consistently learn and build knowledge are essential to your success.
You are a committed team player who proactively assists others and builds relationships through trust.
Proficiency with IT tools like Microsoft Office or Google Suite is required, and experience with accounting systems or case management tools is a bonus.

Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Apply Now

Refine Your Search

customer experience cx jobs in melbourne, vic

Customer Experience Specialist

Customer Service Representative

Customer Experience Officer

Delivery & CX Associate

Customer Experience Customer Success Technical Leader

Director, Customer Experience

Customer Success Director

CX Technology Consultant

Quality Assurance Rater - English (Australia)

Customer Experience Lead

Customer Success Manager

Senior CRM Specialist

CX Operations Manager - Domain

Expressions of Interest - Customer Growth Strategy (FiftyFive5)

Concierge Executive

Digital Marketing Specialist

CX Operations Manager - Domain

Prospective Student Officer

Business Analyst - Technology

Delivery Manager

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