In-Demand Customer banking specialist Jobs in Melbourne, Vic

Customer Support Specialist
Buddy Advisory —South Yarra VIC
- $70,000 - $90,000 a year
- Hybrid work
- CRM software
- Organisational skills
- Communication skills
9d
Fraud & Scams Specialist | Senior Associate | Forensics and Financial Crime Advisory
PWC Australia —Southbank VIC
- Microsoft Powerpoint
- Financial services
- Communication skills
- Annual leave
Customer Experience Administrator
Healius Corp. —Heidelberg VIC
- Full-time
- Laboratory
- Administrative experience
- Patient care
- Health insurance
- Employee assistance program
8d
Up Support - Phone Specialist
Up —Melbourne VIC
- $70,000 a year
- Monday to Friday
- Hybrid work
- Customer service
- AI
- Office experience
- Employee assistance program
13d
Customer Service Specialist - Estate Settlement Services
Commonwealth Bank —Melbourne VIC
- Full-time
- Remote
- Customer service
- Analysis skills
Customer Banking Specialist - Tarneit
Commonwealth Bank —Melbourne Western Suburbs VIC
- Part-time
- Hospitality
- Customer service
- Financial services
5d
Customer Banking Specialist Relief - 211 Latrobe Street
Commonwealth Bank —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Financial services
12d
Member Acquisition Specialist
BankVic —Melbourne VIC
- Full-time
- Sales
- Customer service
- Microsoft Office
- Parental leave
- Employee assistance program
Home Loan Specialist
BankVic —Melbourne VIC
- Full-time
- Financial services
- Communication skills
- Parental leave
- Employee assistance program
Acceptance Specialist
BMW —Melbourne VIC
- Senior Secondary Certificate of Education
- No degree
- Communication skills
Direct Banker
Bank of Queensland —Melbourne VIC
- Full-time
- Communication skills
- Work from home
- Parental leave
8d
Customer Banking Specialist - Malvern
Commonwealth Bank —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Financial services
6d
Personal Banking Specialist
BankVic —Melbourne VIC
- Full-time
- Financial services
- Cash handling
- Employee assistance program
13d
Customer Banking Specialist - Camberwell
Commonwealth Bank —City of Boroondara VIC
- Part-time
- Hospitality
- Customer service
- Financial services
12d
Lending Specialist - Melbourne
Bank of Queensland —Melbourne VIC
- Full-time
- Analysis skills
- Parental leave
- Employee assistance program
Client Consulting Analyst - Visa Consulting & Analytics (VCA)
Visa AP (Australia) Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Dental Receptionist and Personal Assistant
Melbourne East Prosthodontics —Kew VIC
- $32 - $35 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
6d
Private Banker
Westpac Group —Melbourne VIC
- Full-time
- Finance
- Bachelor's degree
- No degree
8d
IT Support Officer
The GEO Group Australia —Melbourne VIC
- $85,000 - $95,000 a year
- Part-time
- Microsoft Office
- SharePoint
8d
IT Support Officer
The GEO Group Australia Pty Ltd —Melbourne VIC
- $85,000 - $95,000 a year
- Part-time
- Microsoft Office
- SharePoint
8d

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Customer Support Specialist

Buddy Advisory
South Yarra VIC

Apply Now

Job Details

$70,000 - $90,000 a year
9 days ago

Qualifications

CRM software
Zendesk
Organisational skills
Payroll
SaaS
Communication skills

Full Job Description

The client

Buddy Advisory is proud to be partnering with PaySauce (NZX: PYS), a mobile-first payroll platform built for small businesses across New Zealand and Australia.

PaySauce has been cooking up awesome payroll since 2015. What started as a bold idea has grown into a platform delivering the best payroll solutions for small businesses. PaySauce is now a 50+ person team generating $9.2m in annual revenue, serving 8,600+ customers and processing over $13 billion in payroll. With a clever platform and sharp eye for security, compliance and ease of use, PaySauce makes it easy for employers to manage the human side of business - from digital timesheets and rostering, through to calculating payroll, banking the payments and filing to tax authorities

PaySauce officially launched in Australia in April 2026, targeting the country's 694,000 micro-businesses with a payroll platform built from the ground up for simplicity and compliance. This role is one of the first hires into the Australian business, and an outstanding opportunity to help build something from the start.

The role

As PaySauce's first Customer Support Specialist in Australia, you'll be the voice customers hear when they need help, resolving queries across phone, email, and chat with the accuracy, warmth, and speed that PaySauce is known for in New Zealand.

This isn't just a support seat. You genuinely care about customer success; helping people achieve their goals, not just closing cases. You'll help define what great support looks like in the Australian market, building the processes, standards, and resources that will underpin the function as it grows. You'll work closely with the NZ customer operations team and will report to the Head of Customer Experience for Australia.

The responsibilities

Respond to inbound customer queries through live chat and email resolving issues related to the PaySauce platform, Australian payroll processes, and compliance requirements.
Support customers with platform queries including employee setup, leave balances, pay calculations, award interpretation, superannuation, and Single Touch Payroll (STP).
Follow up proactively where needed to ensure full resolution and a consistently positive customer experience.
Document all interactions in CRM accurately and consistently, identifying patterns and escalation triggers to share with the Head of Customer Experience.
Escalate complex payroll compliance or STP issues appropriately to the Onboarding Specialist team or product team.
Collaborate with the NZ Customer Support team to align on standards, share learnings, and maintain a consistent PaySauce experience across both markets.
Contribute to help content, FAQs, and support resources tailored to the Australian market.
Help build the foundations of the AU support function, including processes, quality frameworks, and service standards, as the team grows.

The requirements

Experience in a customer support role, preferably in a SaaS or technology environment.
Familiarity with accounting/payroll platforms would be beneficial and an understanding of Australian payroll practices: STP, superannuation, Fair Work obligations, and award interpretation, would be highly advantageous.
Strong verbal and written communication skills including the ability to explain complex concepts clearly.
Experience working with Intercom, Zendesk or a similar customer support system / multi-channel communication platform.
Strong organisational skills with the ability to manage multiple queries simultaneously and maintain accurate records.
A customer-first mindset with a genuine interest in helping small business owners to optimise payroll.

Why you'll love working at PaySauce

A people-first culture that takes care of its team as much as its customers; built on empathy, kindness, and genuine investment in its people.
A proven, profitable SaaS business with 10 years of product-market fit and a loyal customer base, with still plenty of runway ahead.
One of the first hires into a new market, with real scope to shape what the Australian support function looks and feels like.
Genuine variety in the role; customer queries, content, process improvement, and direct input back into the product team.
State-of-the-art workspace at The Forum in Cremorne; on-site café, rooftop beer garden, basketball court, indoor golf simulator, production studio, and sensory room.
Close-knit, high-trust team with direct access to leadership across both markets.

Salary guidance: $70,000 - $90,000 + superannuation.

Apply now! Applications close 5pm, Wednesday 8 July.

Apply Now

Refine Your Search

customer banking specialist jobs in melbourne, vic

Customer Support Specialist

Fraud & Scams Specialist | Senior Associate | Forensics and Financial Crime Advisory

Customer Experience Administrator

Up Support - Phone Specialist

Customer Service Specialist - Estate Settlement Services

Customer Banking Specialist - Tarneit

Customer Banking Specialist Relief - 211 Latrobe Street

Member Acquisition Specialist

Home Loan Specialist

Acceptance Specialist

Direct Banker

Customer Banking Specialist - Malvern

Personal Banking Specialist

Customer Banking Specialist - Camberwell

Lending Specialist - Melbourne

Client Consulting Analyst - Visa Consulting & Analytics (VCA)

Dental Receptionist and Personal Assistant

Private Banker

IT Support Officer

IT Support Officer

I want to receive the latest job alert for customer banking specialist in melbourne, vic

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