In-Demand Community ambassador Jobs in Melbourne, Vic

Resident Services Ambassador
Mirvac —Docklands VIC
- Weekend availability
- Hospitality
- Customer service
- Salesforce
14d
Casual Robot Companion Facilitator - Metro Based
Andromeda Robotics —South Melbourne VIC
- Contract
- Public speaking
- Communication skills
Quick Apply
Retail Sales Assistant - South Wharf DFO
Lorna Jane —South Wharf VIC
- Weekend availability
- Customer service
- Retail sales
- Employee assistance program
Quick Apply
Wholesale Fashion Sales Assistant Full-Time
Caroline K Morgan —Fitzroy North VIC
- From $26 an hour
- Full-time
- CRM software
- Sales
- Customer service
- Professional development assistance
Quick Apply
Be Bold Scholarship
Bain & Company Inc —Melbourne VIC
- Full-time
- Master's degree
- University
- Business Administration
- On-the-job training
Marketing Specialist
VPA Australia —Melbourne VIC
- $75,000 - $80,000 a year
- Weekend availability
- In-person
- Communication skills
- Marketing
Quick Apply
Casual Sales Assistant - Altona Gate, VIC
Ally Fashion —Altona North VIC
- Weekend availability
- Employee discount
- Referral program
Corporate Concierge
ISS —Melbourne VIC
- Part-time
- Hospitality
- Customer service
- Microsoft Office
- Employee discount
Service Consultant
Aware Super —Melbourne VIC
- No weekends
- Customer service
- Analysis skills
- Financial services
- Work from home
- Gym membership
2d
Part Time Sales Assistant - Altona Gate, VIC
Ally Fashion —Altona North VIC
- Part-time
- Employee discount
- Referral program
Philanthropy & Partnerships Manager
Children's Ground —Melbourne VIC
- $120,580 - $130,820 a year
- CRM software
- Salesforce
- Databases
- Annual leave
Influencer Specialist
Myer —Docklands VIC
- Full-time
- Hybrid work
- Management
- Marketing
- Employee assistance program
- Gym membership
9d
Customer Experience Specialist
Xero —Hawthorn VIC
- Full-time
- Hybrid work
- Google Suite
- Salesforce
- Microsoft Office
- Work from home
8d
Senior Manager, Strategic Partnerships
Movember —Melbourne VIC
- $102,000 - $110,000 a year
- Full-time
- Hybrid work
- Bar
- Management
- Salesforce
- Annual leave
- Parental leave
10d
Junior VIP Host
Easygo —Melbourne VIC
- Every weekend
- Google Suite
- Customer service
- Writing skills
- Employee assistance program
Quick Apply
Corporate Concierge
JLL —Melbourne VIC
- Customer service
- Presentation skills
- Communication skills
Sales Executive
Marriott International, Inc —Melbourne VIC
- Full-time
- Negotiation
- Annual leave
- Employee assistance program
14d
Casual Sales Assistant - You & All Southland, VIC
You + All Careers —Cheltenham VIC
- Weekend availability
- Employee discount
- Referral program
Clubhouse Assistant Melbourne (Casual)
Rapha —Melbourne VIC
- Customer service
- Café
- Communication skills
- Parental leave
Part Time Sales Assistant - You & All, Southland, VIC
You + All Careers —Cheltenham VIC
- Part-time
- Employee discount
- Referral program

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Resident Services Ambassador

Mirvac -
Docklands VIC

Apply Now

Job Details

14 days ago

Qualifications

Asset management
Hospitality
RSA
Customer service
Salesforce
First Aid Certification
Organisational skills

Full Job Description

Mirvac is a brand that creates and curates better experiences. We are more than developers or builders – we are visionaries, and our ability to see the world differently drives us to be bold, embrace innovation and diversity, and lead with optimism.

As creators of positive change, we see each new project as an opportunity to leave a lasting legacy, delivering enduring value for all Australians. We focus on sustainability, innovation, and shared value, to return benefits to our customers, partners, investors, and communities.

Join us as we work towards building the imagine nation.

At Mirvac, we know that it’s our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us.

Your opportunity

As the Resident Services Ambassador you will provide an exceptional customer experience and deliver the LIV Brand Promise by executing on the LIV Customer Charter commitments, working closely with team members to ensure seamless coordination of services and a unified customer experience, and build strong relationships with key stakeholders. This role will be based from our premium Build to Rent asset, LIV Aston in Docklands.

Your responsibilities will include:

Deliver key customer moments that deliver the LIV Brand Promise and LIV Customer Charter Commitments
Guide customers through the customer journey from initial inspection, to move in, building orientation, rental payment and complaint support
Manage the resident move in and out experience including pre-move communications, apartment checks, arrival and orientation, pre-departure inspections and condition reports
Support the leasing process in line with the Strategic Asset Plan to maximise returns and mitigate downtime, including conducting leasing inspections and actively engaging with residents on retention strategies
Implement the Resident Community Program for the asset and associated event calendar, with positive promotion of initiatives to deliver increased resident engagement and retention
Lead site inspections and work with the wider asset team(s) to implement any required initiatives to drive excellence in presentation, performance and safety standards
Conduct regular property inspections in accordance with the Residential Tenancies Act and other legislative requirements
Maintain a visible presence onsite and provide residents with an energetic, efficient and memorable experience when responding to requests, and resolving problems and concerns as they arise
Accurately log, triage and respond to resident complaints and interactions, feedback and requests to support customer NPS, and ensure assignment to the appropriate person where escalation is required
Ensure accuracy of data across all systems to deliver customer insights and support data led decision making
Support the onsite team with general administrative tasks and keep the office running smoothly as required
Actively contribute to project working groups across the business that deliver tangible outcomes for the division
Work collaboratively with team members and internal stakeholders to ensure system/data integrity, efficient information flow and to drive portfolio wide excellence and efficiencies through consistency of approach, reporting and transfer of experiences and learnings
Champion the consistent application of the key Mirvac values, leading by example and promoting a high -performing and collaborative environment
Ability to work evenings, weekends, public holidays and across multiple assets as required
Assist with any projects or undertake additional duties as required

Your point of difference

3+ years of experience in asset management or hospitality
Real Estate Agent or Assistant Agent License is required
Demonstrated experience in high-volume customer-facing and administrative roles is highly desirable
Proven stakeholder engagement abilities
Demonstrated experience dealing with customer complaints and solving problems with positive results
High level of IT proficiency, with Salesforce and StarRez experience desirable
First Aid Certificate is desirable
Responsible Service of Alcohol Certificate is desirable
A willingness to always go above and beyond and provide an exceptional experience to our residents
A customer-centric focus with the ability to develop and maintain exceptional stakeholder relationships, and liaise with people at all levels
Exceptional organisational skills with the ability to prioritise work effectively, ensuring deadlines are achieved on time
Ability to adapt to change, deal with ambiguity and complexity
Proactive and self-motivated mindset, with the ability to solve issues as they arise and to improve system and process efficiencies and effectiveness
A commitment to quality, professionalism, confidentiality and attention to detail
Exceptional communication (written & verbal) and interpersonal skills

All of these attributes are preferred, if you think you may be the right fit for the role please still apply.

Apply Now

Refine Your Search

community ambassador jobs in melbourne, vic

Resident Services Ambassador

Casual Robot Companion Facilitator - Metro Based

Retail Sales Assistant - South Wharf DFO

Wholesale Fashion Sales Assistant Full-Time

Be Bold Scholarship

Marketing Specialist

Casual Sales Assistant - Altona Gate, VIC

Corporate Concierge

Service Consultant

Part Time Sales Assistant - Altona Gate, VIC

Philanthropy & Partnerships Manager

Influencer Specialist

Customer Experience Specialist

Senior Manager, Strategic Partnerships

Junior VIP Host

Corporate Concierge

Sales Executive

Casual Sales Assistant - You & All Southland, VIC

Clubhouse Assistant Melbourne (Casual)

Part Time Sales Assistant - You & All, Southland, VIC

I want to receive the latest job alert for community ambassador in melbourne, vic

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