In-Demand Challenger Jobs in Melbourne, Vic

Customer Resolution Specialist
Superloop —Melbourne VIC
- On call
- Hybrid work
- Salesforce
- Analysis skills
- Communication skills
- Work from home
- Free food
5h
Room Attendant (Part Time)
Challenger Services Group —Melbourne VIC
- Part-time
- Cleaning
- Hotel experience
- Time management
- Employee discount
4d
Client Data Delivery Analyst
Circana —Melbourne VIC
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
6d
Enterprise Sales Executive
Acquire Intelligence —St Kilda Road Melbourne VIC
- $140,000 - $150,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Referral program
Quick Apply
11d
Office Coordinator (3 days/week)
Circana Australia —Melbourne VIC
- Part-time
- Microsoft Office
- Administrative experience
- AI
Quick Apply
Enterprise Account Executive APAC
Lansweeper —Melbourne VIC
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- AI
- Work from home
Quick Apply
Office Coordinator (3 days/week)
Circana —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- AI
AI Engineer
Pentana Solutions —Melbourne VIC
- Contract
- APIs
- AI
Solutions Consultant
Superloop —Melbourne VIC
- Hybrid work
- Computer Science
- Research
- Bachelor's degree
Security Team Leader
Challenger Security —Melbourne VIC
- Full-time
- Microsoft Office
- Administrative experience
- Supervising experience
- Employee assistance program
7d
Lending Specialist - Melbourne
Bank of Queensland —Melbourne VIC
- Full-time
- Analysis skills
- Parental leave
- Employee assistance program
Bid Writer (Part Time)
Challenger Services Group —Port Melbourne VIC
- Part-time
- Writing skills
- Research
- Microsoft Office
5d
Business Development Executive
Corpay —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Sales
- Salesforce
Full-Time Day Cleaner - Home Apartments (Southbank,Vic)
Challenger Services Group —Melbourne VIC
- Full-time
- Cleaning
- Communication skills
Manager - Customer Retention & Loyalty
Superloop —Melbourne VIC
- Hybrid work
- CRM software
- Marketing
- Master's degree
8d
Regional Manager Broker (South)
Bank of Queensland —Melbourne VIC
- Full-time
- Sales
- Business development
- Leadership
- Parental leave
- Employee assistance program
Senior Economist
Domain Group —Cremorne VIC
- Research
- Master's degree
- Education
- Work from home
- Parental leave
Digital Identity Specialist (Consultant/Architect)
Avanade —Melbourne VIC
- Azure
- Management
- Analysis skills
Client Data Delivery Analyst
Circana Australia —Melbourne VIC
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Quick Apply
6d
Enterprise Account Executive
Pluralsight —Melbourne VIC
- Full-time
- Sales
- Annual leave
- Professional development assistance

I want to receive the latest job alert for challenger in melbourne, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

challenger jobs near melbourne, vic

Office Coordinator jobs in Melbourne VIC

Room Attendant jobs in Melbourne VIC

Engineering Team Leader jobs in Melbourne VIC

Enterprise Account Executive jobs in Melbourne VIC

Regional Manager jobs in Melbourne VIC

Cleaner jobs in Melbourne VIC

Office jobs in Newcastle Nsw

People Culture Coordinator jobs in Sydney Nsw

Office Coordinator jobs in Sydney Central Business District Nsw

Bid Coordinator jobs in Sydney Nsw

Office Coordinator jobs in Sydney Nsw

Office Coordinator jobs in Bankstown Nsw

Cloud Solution Architect jobs in Sydney Nsw

Roster Coordinator jobs in Sydney Nsw

Support Coordinator No Experience jobs in Sydney Nsw

Banking Back Office jobs in Sydney Nsw

Office Coordinator jobs in Capalaba Qld

Office Coordinator jobs in Caroline Springs Vic

Office Coordinator jobs in Miami Qld

Customer Relations jobs in South Perth Wa

Customer Resolution Specialist

Superloop -
Melbourne VIC

Apply Now

Job Details

5 hours ago

Benefits

Work from home
Free food

Qualifications

Salesforce
Analysis skills
Telecommunication
Communication skills

Full Job Description

Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Role Purpose

The Customer Resolution Specialist role is pivotal in managing and resolving customer complaints effectively, including escalations from vulnerable customers and individuals impacted by Family and Domestic Violence (FDV), as well as High Net Worth Individual (HNI) escalations. This role focuses on proactively identifying and resolving ongoing unresolved customer issues, improving customer experience, reducing repeat contacts, and building trust and brand loyalty.

The role includes handling inbound and outbound interactions, including high-risk and emergency situations, with professionalism, discretion, and empathy.

Key Responsibilities

Complaints Management

Handle Superloop product complaints across multiple channels, in line with regulatory and company complaint handling policies.
Engage with customers empathetically, with particular attention to FDV-affected and vulnerable customers.
Maintain accurate and confidential case notes and adhere to privacy protocols.
Liaise with internal teams to expedite resolution and ensure timely customer feedback.
Monitor complaint trends to identify recurring issues and suggest process improvements.
Escalate complex or high-risk complaints when required, following through until resolution.

Inbound and Outbound Customer Engagement

Conduct inbound and outbound calls for vulnerable customers, including FDV or emergency situations.
Manage 000 emergency outbound calls where necessary.
Handle complaints and TIO escalations through inbound and outbound channels.
Manage financial hardship cases with sensitivity, both inbound and outbound.
Provide empathetic support and resolution for high-risk customer scenarios.

Proactive Solutions Handling

Address repeat caller concerns with ownership and proactive problem-solving.
Investigate root causes behind repeated contacts or unresolved issues.
Coordinate with internal teams (tech, provisioning, billing) to implement permanent fixes.
Document cases thoroughly and ensure end-to-end closure with customer satisfaction.
Track recurring issues and provide insights for systemic improvements.
Reduce call centre volume by resolving issues before repeat contact occurs.

Qualifications and Experience

3+ years in a customer support or complaints resolution role within the telecommunication industry.
Experience handling FDV or vulnerable customers is highly regarded.
Strong interpersonal and communication skills, with a high level of empathy.
Ability to manage emotionally charged conversations and resolve conflict.
Strong analytical and problem-solving skills.
Experience in root cause analysis and cross-functional collaboration.
Familiarity with Salesforce ticketing systems and complaint handling tools (desired)

Key Attributes

Empathetic and customer-focused.
Proactive mindset with strong ownership.
High attention to detail and accuracy.
Resilient and composed under pressure.
Ethical and respectful of confidentiality.

On Offer

Flexibility – Work from home 50% of the time
Free Home Broadband
Free Mobile SIM plan
Lunch on Wednesdays, snacks, donuts and more!
Diverse and inclusive culture
Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.

Roster rotations run Monday to Sunday, with standard operating hours from 8:00 am to 8:00 pm. This may include 24-hour on-call shifts while on duty, so candidates must be comfortable with flexible hours and handling emergency calls outside typical operating times.

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.

Apply Now

Refine Your Search

challenger jobs in melbourne, vic

Customer Resolution Specialist

Room Attendant (Part Time)

Client Data Delivery Analyst

Enterprise Sales Executive

Office Coordinator (3 days/week)

Enterprise Account Executive APAC

Office Coordinator (3 days/week)

AI Engineer

Solutions Consultant

Security Team Leader

Lending Specialist - Melbourne

Bid Writer (Part Time)

Business Development Executive

Full-Time Day Cleaner - Home Apartments (Southbank,Vic)

Manager - Customer Retention & Loyalty

Regional Manager Broker (South)

Senior Economist

Digital Identity Specialist (Consultant/Architect)

Client Data Delivery Analyst

Enterprise Account Executive

I want to receive the latest job alert for challenger in melbourne, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected