World360 Rewards is Flight Centre Travel Group’s travel loyalty program. Designed to help members get more from every trip, members can earn and redeem points across a world of travel, including flights, hotels, tours, and cruises. With access to a broad network of travel brands, experiences, and flexible redemption options, World360 Rewards makes it easy to turn everyday spending into extraordinary travel experiences.
As the Regional Growth Lead, you will be the face of the loyalty program within your region, partnering with consultants and leaders to embed the brand into everyday behaviours and team culture. You will lead activations, capability-building initiatives, and performance programs that increase member engagement, referrals, and commercial outcomes. This is a highly visible field-based role where your ability to inspire, influence, and drive adoption will directly contribute to the growth and success of the program.
Day to day:
- Drive loyalty program engagement, member acquisition, and referral performance across a regional frontline network by embedding the program into daily behaviours, team culture, and leadership rhythms
- Build capability and engagement through onboarding, immersion sessions, buzz nights, product training, Vehicles of Inspiration (VOI), Booster sessions, and consultant development initiatives
- Partner with Nation Leaders, Area Leaders, Operational Leaders, and Brand Leaders to champion adoption, strengthen frontline execution, and sustain program momentum
- Coordinate and deliver incentive campaigns, Accelerated Earn initiatives, customer events, banking partner activations, reward store promotions, and other engagement activities
- Monitor referral performance, member attachment rates, consultant behaviours, and accreditation outcomes, translating insights into targeted actions and recommendations for improvement
You'll be perfect for the role if you have:
- Demonstrated experience in a field-based or frontline-facing role driving commercial, engagement, or program outcomes across a distributed or multi-site network
- Proven success building culture, capability, and engagement with frontline sales or customer-facing teams, including leading activation programs or incentive campaigns
- Strong stakeholder management and influencing skills, with the ability to build credible relationships with senior operational and brand leaders
- Commercially astute with experience analysing performance data, identifying trends, and translating insights into practical frontline actions
- Exceptional communication, presentation, facilitation, and relationship-building skills, ideally gained within travel, retail, financial services, or similar customer-facing industries
- Relevant tertiary qualification in Business, Marketing, or a related field, with knowledge of loyalty programs, customer engagement frameworks, or business transformation initiatives highly regarded
What you will enjoy:
- ️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
Our People: FCTG is an Equal Opportunity Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic, or ethno-religious minority groups and people with disability
Development: Individualised Learning & Development pathway options
Access to ' Learning' for ongoing skills development: over 24,500 courses in over 20 languages
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more
Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym
Mental Health: Support and Employee Assistance Program for staff and family
Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences
Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave
Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
Irreverence. Ownership. Egalitarianism.
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