In-Demand Senior customer success program manager Jobs in Maroondah Vic

Senior Customer Success Manager
News Corp —Melbourne VIC
- Contract
- Hybrid work
- Analysis skills
- Café
- Communication skills
- Parental leave
1d
Senior Customer Success Manager
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Analysis skills
- Café
- Communication skills
- Parental leave
2d
Customer Success Manager – GTM
Experian —Southbank VIC
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Wellness program
- Annual leave
Quick Apply
3d
Senior Program Manager
Anduril Industries —Melbourne VIC
- Full-time
- Engineering
- Bachelor's degree
- Leadership
Quick Apply
Customer Success Manager – GTM
Experian Information Solutions —Southbank VIC
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Wellness program
- Annual leave
2d
Customer Success Manager
blueAPACHE —Melbourne VIC
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Health insurance
- Employee assistance program
Quick Apply
Senior Project Manager - Retail (Tenancy Coordination)
Turner & Townsend —Melbourne VIC
- Full-time
- PMP
- Construction experience
- Leadership
Quick Apply
Head of Communications and Engagement
Knox City Council —City of Knox VIC
- $129,171.45 - $145,030.21 a year
- Full-time
- No degree
- Leadership
- Communication skills
- Parental leave
- Employee assistance program
10d
Senior Case Manager
Allianz —Melbourne VIC
- Full-time
- Hybrid work
Senior Manager Collections Optimisation
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Communication skills
- Work from home
Community Relations Manager
Interflow —Scoresby VIC
- Full-time
- Analysis skills
- Leadership
- Communication skills
- On-the-job training
- Work from home
Program Manager - Kraken Distribution
Kraken —Melbourne VIC
- Hybrid work
- CRM software
- Agile
- AI
Quick Apply
Senior Product Manager
News Corp —Melbourne VIC
- Full-time
- Hybrid work
- Product management
- AI
- Café
- Parental leave
13d
Senior Strategy Manager - Hybrid
Flybuys —Melbourne VIC
- Full-time
- Hybrid work
- Management
- Master's degree
- No degree
- Work from home
11d
Senior Product Manager
REA Group —Richmond VIC
- Full-time
- Hybrid work
- Product management
- AI
- Café
- Parental leave
Senior Commercial Operations Manager
MYOB —Melbourne VIC
- Hybrid work
- Salesforce
- AI
- Leadership
- Parental leave
7d
Team Lead, Customer Success (APAC)
Wrike —Melbourne VIC
- Hybrid work
- Management
- In-person
- AI
- Health insurance
- Parental leave
Quick Apply
6d
Senior Account Manager
Redcat Pty Ltd —Cremorne VIC
- Full-time
- Hybrid work
- CRM software
- Hospitality
- Management
Quick Apply
Senior Commercial & Contracts Manager
QinetiQ —Melbourne VIC
- Full-time
- No degree
- Manufacturing
- Communication skills
- Parental leave
6d
Manager, Marketing & Sales Enablement
Australia Post —Richmond VIC
- Full-time
- Hybrid work
- CRM software
- Salesforce
- Analysis skills
- Work from home
17h

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Senior Customer Success Manager

News Corp -
Melbourne VIC

Apply Now

Job Details

Contract | Fixed term
1 day ago

Benefits

Birthday leave
Matched giving program
Parental leave
Paid volunteer leave

Qualifications

Analysis skills
Communication skills
Marketing

Full Job Description

8 month fixed-term contract
Melbourne based
Hybrid ways of working

We're REA

With bold and ambitious goals, REA Group (https://www.rea-group.com/about-us/about-rea-group/) is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home.

Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.

Where the team fits in

Realtair is REA Group’s end-to-end workflow platform for real estate agencies, helping agents move seamlessly from first vendor conversation to final settlement. Combining proposals, digital signing, offer and auction management, deposits and post-sale workflows, Realtair makes complex property transactions simpler, smarter and more connected.

What the role is about

As a Senior Customer Success Manager , you partner with Realtair's most strategic customers to help them achieve meaningful business outcomes and maximise the value of their investment.

You build trusted relationships with executive stakeholders, gaining a deep understanding of their business strategy, challenges and measures of success. Through strategic planning, proactive coaching and data-driven insights, you help customers maximise adoption, realise measurable value and strengthen their long-term partnership with Realtair.

Beyond managing your portfolio, you are a leader within the Customer Success team. You mentor colleagues, share best practice, influence cross-functional initiatives and act as the Customer Success expert within your state, helping elevate both customer outcomes and team capability.

While no two days are ever the same, you'll be responsible for:

Delivering Realtair's Customer Success strategy across a portfolio of Tier 1 and Tier 2 customers to drive adoption, retention, advocacy and long-term commercial growth.
Developing strategic Success Plans that align Realtair's solutions with each customer's business objectives, defining measurable outcomes and sharing accountability for achieving them.
Building trusted relationships with executive stakeholders, business leaders and key decision-makers, becoming a strategic advisor to their business.
Leading Executive Business Reviews, strategic planning sessions and product coaching, both virtually and in person.
Monitoring customer health and business outcomes to proactively identify risks, develop mitigation plans and maximise customer value.
Driving retention by aligning Realtair's platform to customer priorities and demonstrating measurable business value.
Identifying commercial growth opportunities through expanded platform adoption, new products, additional licences and emerging functionality.
Acting as the voice of the customer by proactively sharing insights, feedback and market trends with Product, Sales, Marketing and Support to influence future improvements.
Collaborating cross-functionally to deliver a seamless customer experience and drive continuous improvement across the customer journey.
Using customer data, health metrics and analytics to identify trends, measure success and inform strategic decisions.
Maintaining accurate customer records, strategic account plans,while consistently achieving retention, growth and customer engagement KPIs.

Who we’re looking for

5+ years' experience in Customer Success, Strategic Account Management or Enterprise Account Management within a SaaS, technology or real estate environment.
Proven success managing enterprise or strategic customer portfolios, driving adoption, retention, Net Revenue Retention (NRR) and commercial growth.
Strong commercial acumen, with the ability to identify opportunities that create value for customers while driving sustainable business growth.
Proven ability to build trusted relationships with executive stakeholders, confidently influencing and challenging constructively to achieve shared business outcomes.
Experience developing and executing strategic Success Plans that align customer objectives with measurable business outcomes.
Exceptional communication, presentation and facilitation skills, with confidence leading Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs) and strategic workshops.
Strong analytical skills with the ability to translate customer health and commercial data into strategic recommendations.
A proactive, customer-first mindset with a passion for delivering exceptional customer experiences and long-term partnerships.
Highly self-motivated with the ability to work autonomously while collaborating effectively across Sales, Product, Support, Marketing and Finance.
Experience within the real estate or PropTech industry is highly desirable.

The REA experience

The physical, mental, emotional and financial health of our people is something we’ll never stop caring about. This is a place to learn and grow.

Some of our Perks & Benefits (https://www.rea-group.com/about-us/news-and-insights/blog/how-we-help-our-people/) **include: **

A hybrid and flexible approach to working
Flexible leave options including, birthday leave and purchase additional leave
Flexible parental leave offering for primary and secondary carers
Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
Hackdays so you can bring your big ideas to life

**Our commitment to Diversity, Equity, and Inclusion **

We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more eﬀective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.

Join our Talent Neighbourhood

Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood! (https://rea.to/careers-talentneighbourhood)

#LI-HYBRID

Req ID R0015385

Apply Now

Refine Your Search

senior customer success program manager jobs in maroondah vic

Senior Customer Success Manager

Senior Customer Success Manager

Customer Success Manager – GTM

Senior Program Manager

Customer Success Manager – GTM

Customer Success Manager

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Head of Communications and Engagement

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Team Lead, Customer Success (APAC)

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Senior Commercial & Contracts Manager

Manager, Marketing & Sales Enablement

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