Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi Rail —Macquarie Park NSW
- Full-time
13d
Contact Center Customer Service: Senior Technical Support Specialist (Storage)
Hitachi —Macquarie Park NSW
- Full-time
13d
Operational Excellence Manager
Tyro Payments —Sydney NSW
- Hybrid work
- Analysis skills
- Bachelor's degree
- AI
Operations Coordinator
RWDI —Woolloomooloo NSW
- $77,600 - $97,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
Quick Apply
Customer Success Manager, APAC
Oxford Economics —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- English
Quick Apply
Safety Programs Coordinator
Sydney Trains —Burwood NSW
- $150,295 - $167,114 a year
- Full-time
- SharePoint
- In-person
3d
Senior Systems Specialist - MES
Cochlear Ltd —Sydney NSW
- Full-time
- ERP systems
- Education
- Bachelor's degree
2d
Transfer Agency, Senior Associate
State Street —Sydney NSW
- Full-time
- Communication skills
Sourcing Lead
DAB-Jones Lang LaSalle (NSW) Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- AI
- Business
- Leadership
- Health insurance
- Employee discount
Quick Apply
Chief of Staff
NSW Crime Commission —Sydney NSW
- $154,231 - $178,369 a year
- Full-time
- Management
- Team management
- Communication skills
10d
Business Manager, Finance Services – ANZ
Ingram Micro —Sydney NSW
- Full-time
- Hybrid work
- Finance
- Business development
- Bachelor's degree
Assistant Vice President, Global Financial Crimes Investigator
Bank of America —Sydney NSW
- Full-time
- Bachelor's degree
- Financial services
5d
Senior Medical Science Liaison (Location: Sydney or Melbourne)
Biogen —Sydney NSW
- Full-time
- Medicine
- Research
- Bachelor's degree
5d
Product Specialist, Custom Content
Getty Images —Sydney NSW
- Hybrid work
- Customer service
- Salesforce
- English
- Employee stock purchase plan
- Annual leave
Quick Apply
6d
Sourcing Lead
JLL —Sydney NSW
- Hybrid work
- Business
- Leadership
- Communication skills
- Health insurance
- Employee discount
Enterprise Account Executive - Acquisition
Snowflake —Barangaroo NSW
- Full-time
- Sales
- Presentation skills
- AI
Clinical Lead, Child and Youth Mental Health Service
Northern Sydney Local Health District —Sydney NSW
- $141,319 - $144,756 a year
- Full-time
- Master's degree
- Experience working with children
- Leadership
Client Services Associate
Nomura —Sydney NSW
- English
- Education
- Bachelor's degree
AVP / VP (Student Administration) and Deputy Registrar
International College of Management Sydney —Manly NSW
- Salesforce
- Administrative experience
- Bachelor's degree
Quick Apply

I want to receive the latest job alert for senior support and liaison specialist in macquarie park, nsw

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior support and liaison specialist jobs near macquarie park, nsw

Vice President Of Finance jobs in Sydney NSW

Chief Of Staff jobs in Sydney NSW

Product Specialist jobs in Sydney NSW

Senior System Engineer jobs in Sydney NSW

Customer Success Manager jobs in Sydney NSW

Business Manager jobs in Sydney NSW

Disability Support Worker jobs in Central Coast Nsw

Disability Support Worker Sil jobs in Ellenbrook Wa

Visa Sponsorship, Disability Support Worker jobs in Sydney Nsw

Senior Technical Support Specialist jobs in Alexandria Nsw

Senior Technical Support Specialist jobs in South Brisbane Qld

Ndis Support Worker No Experience jobs in Orange Nsw

Senior Technical Support Specialist jobs in Toowoomba Qld

Software Developer jobs in Melbourne Vic

Senior Software Engineer jobs in Greenslopes Qld

Senior Software Engineer jobs in Hackney Sa

Senior Software Engineer jobs in Remote

Senior Software Engineer jobs in Harbour Town Qld

Mechatronics Engineer jobs in Melbourne Vic

Electrical Engineer jobs in Melbourne Vic

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Hitachi Rail -
Macquarie Park NSW

Apply Now

Job Details

Full-time
13 days ago

Qualifications

Full Job Description

Function

GCSS

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job description

The Senior Support Specialist provides experienced, in-depth, specialized support and advice to assist Hitachi Vantara’s customers address their solutions challenges. This includes, but is not limited to, the support of specific Hitachi Vantara product(s) and their respective layers of integration as corporate and enterprise solutions . The Senior Support Specialist works with both internal and external customers and must be comfortable communicating effectively and proficiently with all stakeholders.

The Senior Support Specialist acts as central point of contact for handling of internal escalations (from level 1 and to level 3 and above) and liaison with third party vendors and service providers.

Internally, as part of the wider Hitachi Vantara Global Support team, the Senior Support Specialist plays a leading role in advising and assisting the development of the Technical Support Specialists (tier 1) with further skills and knowledge.

The Senior Support Specialist is a member of a global team of customer service professionals who are responsible for providing Hitachi Vantara's customers with an excellent experience as part of a fast-paced, worldwide 24x7 support center.

Key areas of Expertise for this role:

Hitachi Vantara’s Data Storage including SAN : Enterprise / RAID and Midrange Storage (Hitachi Virtual Storage Platform – VSP 5x00, VSP-G), Brocade / Cisco SAN switches and storage replication

esponsibilities

Level 2 specialist support to Hitachi Vantara customers and field service teams.
Leading resolution of technical support issues including hardware/software configuration problems, product failures, and technical inquiries that include escalations internal to Hitachi as well as to external parties.
Perform problem and customer situation management, escalate to the necessary next levels of support
Communicating critical case status to customer and stakeholders within Hitachi
Ownership and management of support cases and associated escalations.
Adhere to and help improve corporate standards and processes for delivery to support services.
Contribute to Hitachi Knowledge by documenting unknown resolutions and updating existing articles with newfound or discovered information.
Deliver training/workshops and lead technical support team members to ongoing development of technical skills.
Participate in team projects that enhance the effectiveness of Hitachi’s customer success.

# LI-GL1

About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Apply Now

Refine Your Search

senior support and liaison specialist jobs in macquarie park, nsw

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Contact Center Customer Service: Senior Technical Support Specialist (Storage)

Operational Excellence Manager

Operations Coordinator

Customer Success Manager, APAC

Safety Programs Coordinator

Senior Systems Specialist - MES

Transfer Agency, Senior Associate

Sourcing Lead

Chief of Staff

Business Manager, Finance Services – ANZ

Assistant Vice President, Global Financial Crimes Investigator

Senior Medical Science Liaison (Location: Sydney or Melbourne)

Product Specialist, Custom Content

Sourcing Lead

Enterprise Account Executive - Acquisition

Clinical Lead, Child and Youth Mental Health Service

Client Services Associate

AVP / VP (Student Administration) and Deputy Registrar

I want to receive the latest job alert for senior support and liaison specialist in macquarie park, nsw

Explore jobs in more locations

Our Company

Job description

About us

Fostering innovation through diverse perspectives

How we look after you

Job Seeker Tools

Employer Tools

Browse

Stay Connected