In-Demand Data delivery lead Jobs in Laverton, Vic

Head of Customer Resolution & Hardship
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Presentation skills
- Financial services
- Leadership
- Work from home
1d
People Operations Specialist
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Administrative experience
- Analysis skills
- Work from home
3d
Senior Product Manager - Pay
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Work from home
6d
Senior Risk Analyst
Latitude Financial Services —Melbourne VIC
- Full-time
- Hybrid work
- SQL
- Machine learning
- AI
- Work from home
3d
Customer Delivery Specialist
King Living —Altona North VIC
- Full-time
- ERP systems
- Warehouse
- AI
Quick Apply
Passenger Services Manager
Swissport International AG —Melbourne VIC
- Full-time
- Management
- Presentation skills
- Leadership
- Health insurance
- Opportunities for advancement
Project Manager - Testing & Delivery
Aussie Broadband —Melbourne VIC
- Full-time
- Azure
- Management
- Communication skills
- Annual leave
- Parental leave
Supply Chain and Customer Service Lead
Boortmalt Australia —Southbank VIC
- $87,505 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Supply Officer
OSS MARITIME GROUP —Footscray VIC
- $60,000 - $70,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Quick Apply
4d
Customer Service Manager - Expression of Interest
Contour Education —Point Cook VIC
- $85,000 a year
- Weekend availability
- Customer service
- Senior Secondary Certificate of Education
- University
- Employee assistance program
Quick Apply
Head of App Enablement - Hybrid
Flybuys —Melbourne VIC
- Full-time
- Hybrid work
- Communication skills
- Work from home
Senior Delivery PMO Officer
Parks Victoria —Melbourne City Centre VIC
- Part-time
- Communication skills
- Office experience
Head of Customer Strategy & Experience
Independence Australia —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Parental leave
- Employee assistance program
Cargo Flight Operations Agent
Swissport International AG —Melbourne VIC
- Part-time
- Management
- Microsoft Office
- Administrative experience
- Opportunities for advancement
Learning And Development Coordinator
The GEO Group Australia Pty Ltd —Ravenhall VIC
- $118,000 - $121,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- First Aid Certification
- Free parking
- Employee assistance program
8d
Chief Technology Officer - Digital Platforms and Shared Services
Victorian Government —Melbourne VIC
- $240,938 - $310,385 a year
- Part-time
- AI
Head of Transformation Enablement (Consumer)
Superloop —Melbourne VIC
- Hybrid work
- Customer service
- No degree
- AI
10d
AI Enablement & Capability Lead
Victorian Government —Melbourne VIC
- $166,939 - $191,084 a year
- Part-time
- Analysis skills
- AI
10d
Organisational Change Manager I 12 Month Fixed Term
Datacom —Melbourne VIC
- Contract
- Hybrid work
Quick Apply
Data Delivery Lead
NCS Australia —Melbourne VIC
- $170,000 - $175,000 a year
- Contract
- Hybrid work
- AWS
- Financial services
- Communication skills
- Parental leave
Quick Apply
11d

I want to receive the latest job alert for data delivery lead in laverton, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

data delivery lead jobs near laverton, vic

Senior Risk Analyst jobs in Melbourne VIC

Senior Product Manager jobs in Melbourne VIC

Operations Associate jobs in Melbourne VIC

Delivery Manager jobs in Melbourne VIC

Change Manager jobs in Melbourne VIC

Project Manager jobs in Melbourne VIC

Risk Security Manager jobs in Queensland

Senior Risk Analyst jobs in Strathfield Nsw

Senior Citizens jobs in Melbourne Vic

Senior Kitchen Manager jobs in Vaucluse Nsw

Senior Leadership Secondary School jobs in Sydney Nsw

Senior Risk Analyst jobs in North Shore Nsw

Senior Risk Analyst jobs in Sydney Nsw

Event Manager jobs in Kelvin Grove Qld

Social Media Manager jobs in Melbourne Vic

Senior Product Manager jobs in Mango Hill Qld

Senior Product Manager jobs in Monash University Vic

Freight Transport Manager jobs in Melbourne Vic

It Operations Manager Gridsight jobs in Remote

Assist Sales Manager jobs in Sydney Nsw

Head of Customer Resolution & Hardship

Latitude Financial Services -
Melbourne VIC

Apply Now

Job Details

Full-time
1 day ago

Benefits

Work from home

Qualifications

Quality assurance
Presentation skills
Financial services
Leadership
Communication skills

Full Job Description

The Head of Customer Resolution & Hardship leads enterprise-wide Customer Resolution, Dispute Resolution and Hardship Care across Australia & New Zealand, ensuring customers experiencing difficulty receive fair, consistent and compliant support while balancing customer outcomes, regulatory obligations and LFS commercial objectives.

This highly visible role works with executives, senior leaders and external stakeholders to manage conduct and regulatory risk, strengthen service outcomes and maintain trusted relationships with regulators, dispute resolution schemes, financial counselling bodies and consumer organisations.

The role drives compliant, measurable performance, using complaints and hardship insights to identify trends, business risks, systemic issues and continuous improvement opportunities.

Responsibilities:

Lead, coach and develop complaints and hardship teams, building an engaged, high-performing culture with effective quality assurance, conduct-risk monitoring, succession planning and business continuity.
Maintain and improve IDR and EDR frameworks, policies and controls so complaints and hardship matters are identified, recorded, triaged, investigated, resolved and escalated within regulatory timeframes, vulnerability requirements, enterprise risk appetite and key compliance obligations.
Lead LFS dispute resolution, complaints handling and hardship standards across Australia and New Zealand, ensuring local regulatory compliance, high-quality service experiences and improved performance against industry peers.
Ensure hardship and complaints processes identify and support vulnerable customers, including those experiencing family violence, financial abuse, mental health challenges, bereavement, natural disasters or other circumstances requiring tailored support.
- Drive productivity, performance and continuous improvement across IDR, EDR and hardship operations, reducing complaint volume and resolution costs while meeting agreed SLAs and maintaining customer and conduct outcomes.
Use complaints and hardship insights to identify customer themes, systemic issues and business risks, escalating accountable actions and preparing executive and board reporting to improve products, processes, customer experience and outcomes.
Manage relationships with external dispute resolution schemes, financial counsellors, consumer finance organisations and industry groups, and represent LFS in external matters including VCAT, AFCA and possible systemic issues.
Partner with Risk, Customer Care and SBU leaders to deliver best-in-class Hardship Care experiences and outcomes.
Oversee outsourced, offshore and third-party providers supporting complaints, dispute resolution or hardship activity, ensuring service delivery, controls, quality, training and customer outcomes meet Latitude standards and regulatory obligations.
Support transformation initiatives and agile ways of working at team level.

What you will bring:

10+ years’ experience in financial services in a disputes or hardship discipline.
5+ years’ experience in people leadership.
3+ years’ experience managing external stakeholder relationships with regulatory or industry bodies.
Strong working knowledge of Australian and New Zealand complaints, hardship, responsible lending, privacy, debt collection, external dispute resolution and customer vulnerability obligations in financial services.
Demonstrated ability to use complaints, hardship, quality assurance and operational data to identify emerging risks, customer harm, performance issues and continuous improvement opportunities.
Proven track record in a comparable operations leadership role.
Strong leadership experience, including success in leading multi-site and multi-functional teams.
Experience in process improvement leadership with proven, quantifiable results.
Experience successfully delivering multi-disciplinary projects, including process, IT and people elements.
Excellent interpersonal and communication skills with the ability to influence at all levels.
Experience preparing and presenting evidence-based reporting to executive, board, risk, compliance and operational governance forums.
Demonstrated success leading effective change management.
Flexible and resilient in managing large workloads, shifting priorities and unpredictable demands.
A dynamic but measured personality with excellent presentation and influencing skills.
High personal drive, motivation and independence in progressing matters.

Sometimes the best candidates don’t have 100% of what is listed above, but if you have most and are confident, you’d be a good fit, we’d love to hear from you!

Sound like you? That's a good sign! In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We make it possible – for our customers, our partners, and our people.

We believe doing great work starts with feeling supported. Our values, take ownership, pursue excellence, win together, and create tomorrow, aren't just words. They show up in how we work, how we lead, and how we look after our team.

We make it possible…

to spend more time with your loved ones – with an extra week of paid leave each year through our Take 5 initiative.
to balance work and life – with a hybrid working model, giving you the flexibility to work from home while connecting in the office.
to put your wellbeing first – with Sonder, a 24/7 support app for mental and physical wellness.
to access great financial benefits – with discounts on Latitude products and services.

When our people thrive, everything else follows.

Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

Apply Now

Refine Your Search

data delivery lead jobs in laverton, vic

Head of Customer Resolution & Hardship

People Operations Specialist

Senior Product Manager - Pay

Senior Risk Analyst

Customer Delivery Specialist

Passenger Services Manager

Project Manager - Testing & Delivery

Supply Chain and Customer Service Lead

Supply Officer

Customer Service Manager - Expression of Interest

Head of App Enablement - Hybrid

Senior Delivery PMO Officer

Head of Customer Strategy & Experience

Cargo Flight Operations Agent

Learning And Development Coordinator

Chief Technology Officer - Digital Platforms and Shared Services

Head of Transformation Enablement (Consumer)

AI Enablement & Capability Lead

Organisational Change Manager I 12 Month Fixed Term

Data Delivery Lead

I want to receive the latest job alert for data delivery lead in laverton, vic

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected