In-Demand Customer success manager Jobs in Lakemba Nsw

Customer Success Manager, APAC
BMJ —Sydney NSW
- $121,400 a year
- Full-time
- Research
- Communication skills
Quick Apply
Building Services Customer Success Manager
CIM Operations Pty Ltd —Sydney NSW
- $130,000 - $150,000 a year
- Full-time
- Customer service
- Analysis skills
- Education
- Employee stock purchase plan
- Work from home
Quick Apply
Customer Success Manager - APAC
Emplifi —Sydney NSW
- Full-time
- CRM software
- Marketing
- Salesforce
- Annual leave
- Parental leave
Customer Success Manager
Mentimeter —Sydney NSW
- $120,000 - $140,000 a year
- Sales
- Bachelor's degree
- No degree
10d
Customer Success Manager, APAC
Oxford Economics —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Salesforce
- English
Quick Apply
Customer Success Manager
Appetise —Surry Hills NSW
- $110,000 - $130,000 a year
- Hybrid work
- AI
7d
Regional Head of Customer Success, APAC
Cubic Corporation —Sydney NSW
- Full-time
- Management
- Engineering
- Bachelor's degree
Customer Success Manager
Hapana —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Presentation skills
- Annual leave
- Work from home
Quick Apply
17h
Customer Success Manager
Compass Education —Sydney NSW
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Quick Apply
13d
Customer Success Manager
Salesforce —Sydney NSW
- Full-time
- Sales
- Salesforce
- Software development
6d
Sr. Manager, Customer Success & CX, APAC
Dialpad —Sydney NSW
- CRM software
- Management
- Computer Science
Quick Apply
Senior Manager of Customer Success (APAC)
iManage —Sydney NSW
- Full-time
- Remote
- PMP
- Sales
- Salesforce
- Health insurance
- Annual leave
Quick Apply
3d
Head of Retail
Mobile Experts —Castle Hill NSW
- $160,000 - $210,000 a year
- Full-time
- Hybrid work
- POS
- Leadership
- Profit sharing
Quick Apply
12d
Team Manager, Client Success - APAC
Bazaarvoice —Sydney NSW
- Full-time
- Hybrid work
- CRM software
- Management
- Salesforce
Quick Apply
7d
Customer Success Manager – GTM
Experian —North Sydney NSW
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Wellness program
- Annual leave
Quick Apply
13d
Customer Success Manager, Mid-Market
Similarweb —Sydney NSW
- English
Senior Customer Success Manager
RELEX Solutions —Sydney NSW
- AI
- Communication skills
- Annual leave
Quick Apply
Enterprise Customer Success Manager
LogicMonitor —Sydney NSW
- Bachelor's degree
- AI
5d
Field Enablement Manager APJ - Customer Success
Legora —Sydney NSW
- Full-time
- Sales
- Master's degree
- AI
9d
Customer Success Manager
Vincere —Sydney NSW
- Management
- Recruiting
- Leadership
Quick Apply

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Customer Success Manager, APAC

BMJ -
Sydney NSW

Quick Apply

Job Details

Permanent | Full-time | Contract
$121,400 a year

Qualifications

Research
B2B
Communication skills

Full Job Description

Job Overview

Job Title: Customer Success Manager, APAC

Contract: Permanent, full-time

Salary: $121,400

Location: Australia, Sydney

Application Closing Date: Friday 7th August 2026

BMJ Group is one of the world's leading healthcare knowledge providers with a vision for a healthier world. We influence health policy and practice, and our products and services are used by leading healthcare organisations, research institutes and companies around the world.

We’re looking for a proactive and confident Customer Success professional to work with some of our most valued customers, ensuring an excellent experience at all stages of their journey with BMJ Group.

This critical role requires an excellent communicator and influencer with experience of the research landscape and a passion for customer service. The role also involves extensive travel, and engaging with senior leaders in some of the most influential research and healthcare institutions in the region.

If this is you, please get in touch. In return we can offer you a varied and interesting role with an innovative and competitive global company.

Key Responsibilities

Customer Relationship Management: Building strong relationships with and expanding your networks beyond the purchaser to other stakeholders.
Leading Evaluations: Designing and implementing evaluations for major customers, setting clear success metrics and measurable outcomes.
Increasing customer value: Using customer and data insights to identify unmet needs and introducing new products in discussions with customers where appropriate. Conducting annual account reviews.
Demonstrating impact: Working with customers to develop testimonials, case studies and other materials demonstrating the impact of BMJ’s products and services.
Onboarding and Engagement: Ensuring successful onboarding of new customers and leading strategies to encourage adoption of BMJ Group’s products and services.
Event Delivery: Executing customer training sessions, workshops and events. Attending industry conferences.
Collaboration: Working with Product, Sales, Customer Support and Marketing colleagues to ensure overall customer success.

Skills & Experience

B2B customer success experience, preferably in STM and/or healthcare. Knowledge of the healthcare landscape, clinical decision support, journals/open access, trends, and competitors.
Experience using data for storytelling, demonstrating impact and identifying unmet needs.
Proven experience of working in a matrixed organisation, engaging with sales, marketing and product teams.
Highly skilled and confident communicator. Able to network and build rapport with senior stakeholders. Polished presenter, comfortable in large groups and one-to-one settings.

Quick Apply

Refine Your Search

customer success manager jobs in lakemba nsw

Customer Success Manager, APAC

Building Services Customer Success Manager

Customer Success Manager - APAC

Customer Success Manager

Customer Success Manager, APAC

Customer Success Manager

Regional Head of Customer Success, APAC

Customer Success Manager

Customer Success Manager

Customer Success Manager

Sr. Manager, Customer Success & CX, APAC

Senior Manager of Customer Success (APAC)

Head of Retail

Team Manager, Client Success - APAC

Customer Success Manager – GTM

Customer Success Manager, Mid-Market

Senior Customer Success Manager

Enterprise Customer Success Manager

Field Enablement Manager APJ - Customer Success

Customer Success Manager

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